Iyer
Acting as an escalation point to resolve critical issues of customers percolating through DOT (Department Of Telecom), TRAI,... | Nicosia, Nicosia, Cyprus
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Iyer’s Emails ar****@ya****.co
Iyer’s Phone Numbers No phone number available.
Social Media
Iyer’s Location Nicosia, Nicosia, Cyprus
Iyer’s Expertise Acting as an escalation point to resolve critical issues of customers percolating through DOT (Department Of Telecom), TRAI, Chairman & Chairman Emeritus’s Office, etc., through effective delegation & process improvements. Continuous process development for ensuring conformity to the preset process and quality parameters aimed at better customer experience. My core competence lies in Customer Services Operations, through Backend Process Management for Supporting the Churn (Control) & Customer Retention teams through effective Loyalty programs & communication through offline & digital mediums to the HNI subscribers for revenue stimulation through Services Up-sell. Tracking & analyzing competition including tariffs, trade schemes, promotions, advertising & supporting launching of innovative new services & products. A tactical planner in executing quality service delivery and consistently improving customer satisfaction levels. Deft at managing the service business to meet operational and business plans, inclusive of growth and margin targets. Worked for the best Digital Agency, specialize in SEM, SEO, Social Media, Engagement & delivering excellent Customer Experience through Corporate portal. Specialties: Digital Marketing, Brand Advertising, Marketing Communications & Industry Benchmarking, Loyalty Programs for HNI/Class Customer, Customer Segmentation, Customer Service Delivery, Service Marketing
Iyer’s Current Industry Tata Tele Services
Iyer’s Prior Industry
Exl Service Pvt Ltd Noida
|
Exl Service
|
Tribal Ddb
|
Tata Tele Services
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Work Experience
Tata Tele Services
Assistant Manager - Service Recovery Escalation
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Tele Services
Assistant Manager - Retention & Churn Management (CSD)
Tue Dec 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Tribal Ddb
Client Servicing
Sat Mar 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Exl Service
CSA
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Exl Service Pvt Ltd Noida
Ex Employee
Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Iyer Email Addresses
FAQ About Iyer
-
Iyer is located at
Nicosia, Nicosia, Cyprus -
Iyer is a
Acting as an escalation point to resolve critical issues of customers percolating through DOT (Department Of Telecom), TRAI, Chairman & Chairman Emeritus’s Office, etc., through effective delegation & process improvements. Continuous process development for ensuring conformity to the preset process and quality parameters aimed at better customer experience. My core competence lies in Customer Services Operations, through Backend Process Management for Supporting the Churn (Control) & Customer Retention teams through effective Loyalty programs & communication through offline & digital mediums to the HNI subscribers for revenue stimulation through Services Up-sell. Tracking & analyzing competition including tariffs, trade schemes, promotions, advertising & supporting launching of innovative new services & products. A tactical planner in executing quality service delivery and consistently improving customer satisfaction levels. Deft at managing the service business to meet operational and business plans, inclusive of growth and margin targets. Worked for the best Digital Agency, specialize in SEM, SEO, Social Media, Engagement & delivering excellent Customer Experience through Corporate portal. Specialties: Digital Marketing, Brand Advertising, Marketing Communications & Industry Benchmarking, Loyalty Programs for HNI/Class Customer, Customer Segmentation, Customer Service Delivery, Service Marketing Tata Tele Services -
Iyer currently works in the
Tata Tele Services -
Iyer specializes in
Acting as an escalation point to resolve critical issues of customers percolating through DOT (Department Of Telecom), TRAI, Chairman & Chairman Emeritus’s Office, etc., through effective delegation & process improvements. Continuous process development for ensuring conformity to the preset process and quality parameters aimed at better customer experience. My core competence lies in Customer Services Operations, through Backend Process Management for Supporting the Churn (Control) & Customer Retention teams through effective Loyalty programs & communication through offline & digital mediums to the HNI subscribers for revenue stimulation through Services Up-sell. Tracking & analyzing competition including tariffs, trade schemes, promotions, advertising & supporting launching of innovative new services & products. A tactical planner in executing quality service delivery and consistently improving customer satisfaction levels. Deft at managing the service business to meet operational and business plans, inclusive of growth and margin targets. Worked for the best Digital Agency, specialize in SEM, SEO, Social Media, Engagement & delivering excellent Customer Experience through Corporate portal. Specialties: Digital Marketing, Brand Advertising, Marketing Communications & Industry Benchmarking, Loyalty Programs for HNI/Class Customer, Customer Segmentation, Customer Service Delivery, Service Marketing -
Iyer speaks the following languages:
No languages available. -
Iyer has prior experience in the following industries:
Tata Tele Services , Tata Tele Services , Tribal Ddb , Exl Service , Exl Service Pvt Ltd Noida -
Iyer has the following professional experience:
Tata Tele Services , Tata Tele Services , Tribal Ddb , Exl Service , Exl Service Pvt Ltd Noida . -
You can view Iyer’s
LinkedIn profile at LinkedIn URL. -
Iyer’s work email addresses are
[email protected] . -
Iyer works at
Tata Tele Services
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