Aaron Law
Aaron Law is a forward-thinking professional with 20+ years of diverse achievements in guiding customer/technical support at the... | Plano, Texas, United States
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Aaron Law’s Emails aa****@st****.com
Aaron Law’s Phone Numbers No phone number available.
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Aaron Law’s Location Plano, Texas, United States
Aaron Law’s Expertise Aaron Law is a forward-thinking professional with 20+ years of diverse achievements in guiding customer/technical support at the executive level for high-profile companies like McAfee. As a visionary leader with a startup mentality, he has driven success with major customers, including Verizon, AT&T, Dell, HP, General Motors, and Greystar. He also forges lasting stakeholder relationships and thrives in building and aligning teams. Using out-of-the-box thinking, innovation, continuous improvement, and data insights, Aaron continues to improve retention, reduce churn, and attain resounding business success. Key areas of specialization: Executive Leadership / Customer Service Management / Customer Success / Technical Support / SaaS Support / Team Building Stakeholder Collaboration / Data Analysis / Visioning / Trend Assessments / Growth Plans / Strategy Development / Innovation / Global Business / Policies & Compliance / Training / Program Management / Continuous Improvement Selected highlights from his career: - Received a promotion to the VP of Operations at Reputation and improved global support quality ratings at Reputation by 45%+ YoY using creative, data-driven strategies and tactics. - Built and scaled a Professional Services organization that exceeded revenue and margin targets by the end of year one. - Headed the scaling and optimization of the Managed Services portfolio and enhanced margins from 40% to 85%, utilizing dynamic process enhancements and offshoring back-office tasks. - Implemented a companywide NPS program resulting in a 79% increase in brand NPS. - Attained prestigious awards, including the Intel Quality Award for Support and Services and McAfee’s Woodchopper Award. Secured 3 TSIA Star Awards. He enjoys spending time with his family and cheering on the local North Texas sports teams in his free time. You can reach Aaron at [email protected].
Aaron Law’s Current Industry Stellar One Consulting
Aaron
Law’s Prior Industry
Mcafee
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Reputation Com
|
Stellar One Consulting
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Work Experience
Stellar One Consulting
Chief Operating Officer
Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Reputation Com
Vice President of WW Support and Services
Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Reputation Com
Senior Director Professional Services and PMO
Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Mcafee
Director, CSG Operations and Customer Experience
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Mcafee
Chief of Staff to the Chief Customer Officer
Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Mcafee
Sr. Manager - NA Consumer, Partner, and Enterprise Support
Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Mcafee
Manager - LTAM Consumer Support
Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Mcafee
Manager - Escalated Customer Assistance Team
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Mcafee
Supervisor - Customer Service
Fri Aug 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Mcafee
Customer Service Representative
Sat Apr 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Aaron Law Email Addresses
FAQ About Aaron Law
-
Aaron Law is located at
Plano, Texas, United States -
Aaron Law is a
Aaron Law is a forward-thinking professional with 20+ years of diverse achievements in guiding customer/technical support at the executive level for high-profile companies like McAfee. As a visionary leader with a startup mentality, he has driven success with major customers, including Verizon, AT&T, Dell, HP, General Motors, and Greystar. He also forges lasting stakeholder relationships and thrives in building and aligning teams. Using out-of-the-box thinking, innovation, continuous improvement, and data insights, Aaron continues to improve retention, reduce churn, and attain resounding business success. Key areas of specialization: Executive Leadership / Customer Service Management / Customer Success / Technical Support / SaaS Support / Team Building Stakeholder Collaboration / Data Analysis / Visioning / Trend Assessments / Growth Plans / Strategy Development / Innovation / Global Business / Policies & Compliance / Training / Program Management / Continuous Improvement Selected highlights from his career: - Received a promotion to the VP of Operations at Reputation and improved global support quality ratings at Reputation by 45%+ YoY using creative, data-driven strategies and tactics. - Built and scaled a Professional Services organization that exceeded revenue and margin targets by the end of year one. - Headed the scaling and optimization of the Managed Services portfolio and enhanced margins from 40% to 85%, utilizing dynamic process enhancements and offshoring back-office tasks. - Implemented a companywide NPS program resulting in a 79% increase in brand NPS. - Attained prestigious awards, including the Intel Quality Award for Support and Services and McAfee’s Woodchopper Award. Secured 3 TSIA Star Awards. He enjoys spending time with his family and cheering on the local North Texas sports teams in his free time. You can reach Aaron at [email protected]. Stellar One Consulting -
Aaron Law currently works in the
Stellar One Consulting -
Aaron Law specializes in
Aaron Law is a forward-thinking professional with 20+ years of diverse achievements in guiding customer/technical support at the executive level for high-profile companies like McAfee. As a visionary leader with a startup mentality, he has driven success with major customers, including Verizon, AT&T, Dell, HP, General Motors, and Greystar. He also forges lasting stakeholder relationships and thrives in building and aligning teams. Using out-of-the-box thinking, innovation, continuous improvement, and data insights, Aaron continues to improve retention, reduce churn, and attain resounding business success. Key areas of specialization: Executive Leadership / Customer Service Management / Customer Success / Technical Support / SaaS Support / Team Building Stakeholder Collaboration / Data Analysis / Visioning / Trend Assessments / Growth Plans / Strategy Development / Innovation / Global Business / Policies & Compliance / Training / Program Management / Continuous Improvement Selected highlights from his career: - Received a promotion to the VP of Operations at Reputation and improved global support quality ratings at Reputation by 45%+ YoY using creative, data-driven strategies and tactics. - Built and scaled a Professional Services organization that exceeded revenue and margin targets by the end of year one. - Headed the scaling and optimization of the Managed Services portfolio and enhanced margins from 40% to 85%, utilizing dynamic process enhancements and offshoring back-office tasks. - Implemented a companywide NPS program resulting in a 79% increase in brand NPS. - Attained prestigious awards, including the Intel Quality Award for Support and Services and McAfee’s Woodchopper Award. Secured 3 TSIA Star Awards. He enjoys spending time with his family and cheering on the local North Texas sports teams in his free time. You can reach Aaron at [email protected]. -
Aaron Law speaks the following languages:
No languages available. -
Aaron Law has prior experience in the following industries:
Reputation Com , Reputation Com , Mcafee , Mcafee , Mcafee , Mcafee , Mcafee , Mcafee , Mcafee -
Aaron Law has the following professional experience:
Stellar One Consulting , Reputation Com , Reputation Com , Mcafee , Mcafee , Mcafee , Mcafee , Mcafee , Mcafee , Mcafee . -
You can view Aaron Law’s
LinkedIn profile at LinkedIn URL. -
Aaron Law’s work email addresses are
[email protected] . -
Aaron Law works at
Stellar One Consulting
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