Abdul Serhan

FAQ About Abdul Serhan

• What is Abdul Serhan's address?

  Abdul Serhan is located at
  Dubai, Dubai, United Arab Emirates

• What is Abdul Serhan's job title?

  Abdul Serhan is a
  I have been working in the banking field since 2003, I started as a outdoor sales in Arab Bank which gave a great chance to build my career in banking from the scratch. Then I got the chance to work in almost all the bank's departments. I spent 17 years working in 3 different banks which gave a great experience and stability as well. My latest duties at Dubai Islamic Bank were as follows: - Developing the bank process (Quality Assurance) by conducting service quality projects. - Conducting quality assurance on callback team (Takaful Calls) in daily biases with a target of 5% of the monthly calls. - Helping my team with the calls back when it is needed and making either Arabic or English calls to the customers. - Conducting monthly coaching for the callback team members biased on the results of the quality assurance. - Making deep route analyst on all complaints category (cases and calls) based on the manager request. - Conducting quality assurance on customer’s resolution unit (complaints team) with a target of 5% of the monthly closed complaints and calls. - Conducting calls surveys on the customer's satisfactions on the professionalism of handling their complaints (two calls on daily biases). - Handling and taking full responsibility of updating the knowledge center with all the new information by receiving the new contents for the different department then coordinate with the Electronic Banking Services team to publish it. - Customer first online quizzes (English & Arabic): Designing the online quizzes for the bank departments and special quizzes for any department upon their request. - Making the on line quizzes reports and MIS with presenting them on a power point presentation. - Designing and preparing trainings according the management's instructions (such as the greeters training). Deem Finance

• What industry does Abdul Serhan currently work in?

  Abdul Serhan currently works in the
  Deem Finance

• What is Abdul Serhan's area of expertise?

  Abdul Serhan specializes in
  I have been working in the banking field since 2003, I started as a outdoor sales in Arab Bank which gave a great chance to build my career in banking from the scratch. Then I got the chance to work in almost all the bank's departments. I spent 17 years working in 3 different banks which gave a great experience and stability as well. My latest duties at Dubai Islamic Bank were as follows: - Developing the bank process (Quality Assurance) by conducting service quality projects. - Conducting quality assurance on callback team (Takaful Calls) in daily biases with a target of 5% of the monthly calls. - Helping my team with the calls back when it is needed and making either Arabic or English calls to the customers. - Conducting monthly coaching for the callback team members biased on the results of the quality assurance. - Making deep route analyst on all complaints category (cases and calls) based on the manager request. - Conducting quality assurance on customer’s resolution unit (complaints team) with a target of 5% of the monthly closed complaints and calls. - Conducting calls surveys on the customer's satisfactions on the professionalism of handling their complaints (two calls on daily biases). - Handling and taking full responsibility of updating the knowledge center with all the new information by receiving the new contents for the different department then coordinate with the Electronic Banking Services team to publish it. - Customer first online quizzes (English & Arabic): Designing the online quizzes for the bank departments and special quizzes for any department upon their request. - Making the on line quizzes reports and MIS with presenting them on a power point presentation. - Designing and preparing trainings according the management's instructions (such as the greeters training).

• Which languages does Abdul Serhan speak? 

  Abdul Serhan speaks the following languages:
  No languages available.

• Which industries has Abdul Serhan previously worked in?   

  Abdul Serhan has prior experience in the following industries:
  First Abu Dhabi Bank , Arab Bank , Federal Foods

• What is Abdul Serhan’s work experience?  

  Abdul Serhan has the following professional experience:
  Deem Finance , Dubai Islamic Bank , First Abu Dhabi Bank , Arab Bank , Federal Foods , Dubai Islamic Bank .

• How can I find Abdul Serhan on LinkedIn?  

  You can view Abdul Serhan’s
  LinkedIn profile at LinkedIn URL.

• What are Abdul Serhan’s work email addresses?  

  Abdul Serhan’s work email addresses are
  [email protected] .

• What company does Abdul Serhan work for?  

  Abdul Serhan works at
  Deem Finance