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Abhijit Katore

• A result-oriented professional offering nearly 9 years of experience in Banking Operations and Relationship Management • Spearheaded sales, service and... | Pune, Maharashtra, India

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Abhijit Katore’s Emails [email protected]

Abhijit Katore’s Phone Numbers No phone number available.

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Abhijit Katore’s Location Pune, Maharashtra, India

Abhijit Katore’s Expertise • A result-oriented professional offering nearly 9 years of experience in Banking Operations and Relationship Management • Spearheaded sales, service and distribution of banking products across liabilities, assets, wealth & trade services for various customer segments • Extensive experience in BFS domain (Contact Center) with exposure in Retail banking, Credit Card Operations, Customer Service, Mortgages, Third party Products (LI, GI, Mutual Funds) • Steered the sales of Debit/Credit Card Upgrade, General Insurance, Fixed/Recurrent Deposits, Personal Loans, EMI on Credit and so on via Phone Banking • Skills in administering end-to-end branch operations and identifying/exploring new & untapped business opportunities, driving growth and augmenting profitability • Excellence in increasing customer satisfaction score i.e. CSAT and NPS by focusing on management of real time desire service level, quality and customer experience • Consistent record of identifying/exploring new & untapped business opportunities, driving growth and augmenting profitability • Successfully leading a project “Verint Speech Analytics” which enables to transcribe and analyze calls to discover customer insights and improve contact center performance; recording over 1.5 lacs calls daily • Expertise in designing & implementing competitive sales & marketing strategies to penetrate new accounts and expand existing ones for a wide range of Financial / Loan Products • Built & maintained relationships with clients; resolved customer’s queries with respect to retail asset accounts and guiding the team to achieve maximize customer satisfactions • Proven abilities in approving new clients through due diligence procedures including the review of KYC documentation, public record research and AML procedures • Excellent analytical abilities, strong interpersonal skills, and an ability to work and communicate effectively with all levels of operations and senior management

Abhijit Katore’s Current Industry Concentrix

Abhijit Katore’s Prior Industry
Concentrix | Icici Bank

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Work Experience

Concentrix

Sr.Manager Research And Analytics

Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Icici Bank

Former Manager I

Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Icici Bank

Deputy Manager Ii

Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Icici Bank

Deputy Manager I

Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Icici Bank

Assistant Manager

Mon Aug 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Concentrix

Senior Manager Research and Analytics

— Present

Skills

Languages

Abhijit Katore Email Addresses

[email protected] Email

Abhijit Katore Phone Number

No phone number available. Phone number

FAQ About Abhijit Katore

Abhijit Katore is located at
Pune, Maharashtra, India

Abhijit Katore is a
• A result-oriented professional offering nearly 9 years of experience in Banking Operations and Relationship Management • Spearheaded sales, service and distribution of banking products across liabilities, assets, wealth & trade services for various customer segments • Extensive experience in BFS domain (Contact Center) with exposure in Retail banking, Credit Card Operations, Customer Service, Mortgages, Third party Products (LI, GI, Mutual Funds) • Steered the sales of Debit/Credit Card Upgrade, General Insurance, Fixed/Recurrent Deposits, Personal Loans, EMI on Credit and so on via Phone Banking • Skills in administering end-to-end branch operations and identifying/exploring new & untapped business opportunities, driving growth and augmenting profitability • Excellence in increasing customer satisfaction score i.e. CSAT and NPS by focusing on management of real time desire service level, quality and customer experience • Consistent record of identifying/exploring new & untapped business opportunities, driving growth and augmenting profitability • Successfully leading a project “Verint Speech Analytics” which enables to transcribe and analyze calls to discover customer insights and improve contact center performance; recording over 1.5 lacs calls daily • Expertise in designing & implementing competitive sales & marketing strategies to penetrate new accounts and expand existing ones for a wide range of Financial / Loan Products • Built & maintained relationships with clients; resolved customer’s queries with respect to retail asset accounts and guiding the team to achieve maximize customer satisfactions • Proven abilities in approving new clients through due diligence procedures including the review of KYC documentation, public record research and AML procedures • Excellent analytical abilities, strong interpersonal skills, and an ability to work and communicate effectively with all levels of operations and senior management Concentrix

Abhijit Katore currently works in the
Concentrix

Abhijit Katore specializes in
• A result-oriented professional offering nearly 9 years of experience in Banking Operations and Relationship Management • Spearheaded sales, service and distribution of banking products across liabilities, assets, wealth & trade services for various customer segments • Extensive experience in BFS domain (Contact Center) with exposure in Retail banking, Credit Card Operations, Customer Service, Mortgages, Third party Products (LI, GI, Mutual Funds) • Steered the sales of Debit/Credit Card Upgrade, General Insurance, Fixed/Recurrent Deposits, Personal Loans, EMI on Credit and so on via Phone Banking • Skills in administering end-to-end branch operations and identifying/exploring new & untapped business opportunities, driving growth and augmenting profitability • Excellence in increasing customer satisfaction score i.e. CSAT and NPS by focusing on management of real time desire service level, quality and customer experience • Consistent record of identifying/exploring new & untapped business opportunities, driving growth and augmenting profitability • Successfully leading a project “Verint Speech Analytics” which enables to transcribe and analyze calls to discover customer insights and improve contact center performance; recording over 1.5 lacs calls daily • Expertise in designing & implementing competitive sales & marketing strategies to penetrate new accounts and expand existing ones for a wide range of Financial / Loan Products • Built & maintained relationships with clients; resolved customer’s queries with respect to retail asset accounts and guiding the team to achieve maximize customer satisfactions • Proven abilities in approving new clients through due diligence procedures including the review of KYC documentation, public record research and AML procedures • Excellent analytical abilities, strong interpersonal skills, and an ability to work and communicate effectively with all levels of operations and senior management