
Abhishek Das
• Trusted partner for our DACH customers throughout their post-sales commercetools journey including kick-off, on-boarding, adoption and... | Berlin, Berlin, Germany
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Abhishek Das’s Emails ab****@co****.com
Abhishek Das’s Phone Numbers 1212220****
Social Media
Abhishek Das’s Location Berlin, Berlin, Germany
Abhishek Das’s Expertise • Trusted partner for our DACH customers throughout their post-sales commercetools journey including kick-off, on-boarding, adoption and renewals • Meeting and exceeding KPIs pertaining to customer adoption, up-sell, renewal, and advocacy programs. • Ability to prioritize daily. Customers may have very different use cases and specific needs, accordingly we stay organized and accomplish their goals which are important to overall success • Analyze and resolve product adoption issues, escalate customer concerns and product needs appropriately while working with the correct internal groups. • Facilitating customer cadence calls, on-site and/or web trainings • Ensuring best practices are adopted for product use • Driving quarterly steering committee agenda’s, partnering with sales executive • Handling escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support • Deliver, document and reference customer success stories to distinguish our services • Partner with sales to identify expansion opportunities. • Creating a personal network with the massive vendor eco system around our platform (CMSs, DXPs, PSPs, Search and Merchandising, PIMs, CRMs, Front end solutions…)
Abhishek Das’s Current Industry Commercetools
Abhishek
Das’s Prior Industry
Tcs
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Bosch Security Systems
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Hewlett Packard Enterprise
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Amazon
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Dhl It Services
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Eperi Cloud Data Protection
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Commercetools
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Work Experience

Commercetools
Manager Strategic Customer Success
Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Commercetools
Senior Customer Success Manager
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Eperi Cloud Data Protection
VP Customer Success
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Dhl It Services
Program Manager Digital Transformation and Cloud
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Amazon
Pathways Operations Manager
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Hewlett Packard Enterprise
Software Quality Analyst
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Bosch Security Systems
Consulting Intern
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Tcs
Programmer Analyst
Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)