
Abhishek Maheshwari
I am a results-driven process improvement and management systems professional with over 17 years of experience. I have... | Delhi, Delhi, India
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Abhishek Maheshwari’s Emails [email protected]
Abhishek Maheshwari’s Phone Numbers No phone number available.
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Abhishek Maheshwari’s Location Delhi, Delhi, India
Abhishek Maheshwari’s Expertise I am a results-driven process improvement and management systems professional with over 17 years of experience. I have a proven track record in setting up and leading improvement project teams that promote a culture of excellence in the organization through various processes and services. In my current role as Manager – Cargo Operations & Process Excellence at GMR Delhi International Airport Limited, I am responsible for ACLC & PAC concession management, enabling works for cargo city project, DEL cargo website revamp, Business & promotion & Cargo business integration. I am responsible for conducting in-depth cargo revenue analysis, identifying key trends and opportunities for improvement. I am responsible for monitoring and maintaining Quality Management System QMS 9001:2015 for Cargo vertical, monitoring and implementing lean initiatives in cargo areas, identifying initiatives for throughput and process enhancement and driving implementation through stakeholders. I have also made major contributions to key process improvement projects. In my previous role as an Associate Manager – Process Excellence at DIAL, I derived Process Excellence beyond Delhi International Airport Ltd. to all their business partners (Concessionaires, Airlines, Ground Handlers, and various other engineering Business partners) for making IGI Airport a Lean Airport to enhance the passenger experience, with a focus on DIALean Model (5S, Kaizen, Safety, Idea Factory, ISO, WAA, and PQS). Also maintained ISO 9001 accreditation of DIAL, coordinated with internal & external stakeholders to maintain and manage IMS (Integrated Management System) – QMS ISO 9001:2015, EMS ISO 14001:2015, OH&SMS ISO 45001:2018, digitization of SOP management system, developed QMS internal auditors by organizing in-house training programs. I have won various awards for my organization & on a personal level received appreciation from management and various employee of the month and other awards. I have a strong foundation in management systems, event management, process mapping, project management, conducting training/workshops, risk assessment/internal audits, and people management. I am proficient in MS PowerPoint, Excel, Word, process excellence, and content writing/ curation.
Abhishek Maheshwari’s Current Industry Delhi International Airport
Abhishek
Maheshwari’s Prior Industry
Magus Customer Dialog
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Omnia Bpo Services
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Aegis Global
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Metlife
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Delhi International Airport
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Work Experience

Delhi International Airport
Manager - Commercial Aero Cargo
Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Delhi International Airport
Associate Manager - Process Excellence
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Delhi International Airport
Junior Manager - Process Excellence
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Delhi International Airport
Incharge - Customer Response Management
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Metlife
Quality Assurance Specialist
Sun Dec 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Metlife
Sr. Quality Analyst
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Metlife
Sr. Associate
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Metlife
Associate
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Aegis Global
Sr. Customer Care Executive
Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Omnia Bpo Services
Sr. Customer Care Executive
Fri Dec 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Magus Customer Dialog
Sr. Customer Care Executive
Sat Apr 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Nov 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)