Alejandra A.

FAQ About Alejandra A.

• What is Alejandra A.'s address?

  Alejandra A. is located at
  Ireland

• What is Alejandra A.'s job title?

  Alejandra A. is a
  - Leading 2 different Google Projects, in conjunction with 2 different clients for +60 staff. - Monitoring KPI's, ensuring deliverables are exceeded and revenue is achieved. - Overall responsibility for the day to day management of 4 Team Leaders, reviewing process regularly. - Work closely with HR/Recruitment team to deliver resource requirements in line with contractual requirements. - Responsible for understanding and working with the client's statement of work. - Act as an escalation point for employee relations and customer issues.- Responsible for the daily performance of a group of 21 agents, ensuring adherence to SLA expectations - Working in a high pressured, high volume environment requiring quick problem solving. - Ensuring all targets and KPIs are met, reporting of all activities within the team, working closely with all stakeholders - Productivity & workflow management - Develop and implement L&D plans for team members - Continuously motivate the team to drive for success in client satisfaction - Participate in the recruitment and induction training of new staff - Implementation and management of any new HR /AFS initiatives which come on board - Quality feedback, performance plans and follow up - Possessing understanding and awareness of country specific policies, guidelines and law practices in relation to Google Search data removals - Liaising with management of cross functional teams such as Reporting, Quality and Training to solve for areas of need - Define and review objectives. -Reviewing, evaluating and taking decision about online advertising content as per client policy -Maintain a high level of quality, TAT and productivity on a daily basis -Working with exceptional attention to detail, taking decisions quickly and efficiently -Detecting and reporting any unusual issues (volume, technical problems, quality feedback etc.) -Increasing productivity levels through data analysis -Receiving and training new starters -Informing clearly and efficiently the team about client updates (policy) -Taking part and bringing some insights to the client to improve some part of the policy -Using internally developed applications to generate quality reports + Team Leader Assistant - Assist the TL in managing the performance of a group of 30 agents ensuring adherence to SLA expectations (e.g. productivity & quality) - Manage effective client communication and interaction - Managing team meetings, capacity and workflow - Implementation and management of any new initiatives -Team Issues – attendance mgt, HR policy implementation, return to work meetings. - Analyzing data on customer behavior and purchase trends. - Developing and suggesting merchandising approaches for different customer groups. - Executing the merchandising measures and reviewing their success. - Writing content for on-site merchandising. - Creating and editing content pages using Dreamweaver, Photoshop, Word press... - Creating content for emails. - Providing quality assurance on content pages and emails. - Managing and developing the Facebook communities or other social media measures. - Creating must-read blog content.- Researching, developing, and implementing social media activities across Facebook, Twitter, and the IberLibro.com blog. - Responsibility for the creation of content for IberLibro newsletters. - Assisting in the execution of the Affiliate Program. - Reporting on online marketing and website metrics. . Translations from Spanish to English. Arvato Financial Solutions

• What industry does Alejandra A. currently work in?

  Alejandra A. currently works in the
  Arvato Financial Solutions

• What is Alejandra A.'s area of expertise?

  Alejandra A. specializes in
  - Leading 2 different Google Projects, in conjunction with 2 different clients for +60 staff. - Monitoring KPI's, ensuring deliverables are exceeded and revenue is achieved. - Overall responsibility for the day to day management of 4 Team Leaders, reviewing process regularly. - Work closely with HR/Recruitment team to deliver resource requirements in line with contractual requirements. - Responsible for understanding and working with the client's statement of work. - Act as an escalation point for employee relations and customer issues.- Responsible for the daily performance of a group of 21 agents, ensuring adherence to SLA expectations - Working in a high pressured, high volume environment requiring quick problem solving. - Ensuring all targets and KPIs are met, reporting of all activities within the team, working closely with all stakeholders - Productivity & workflow management - Develop and implement L&D plans for team members - Continuously motivate the team to drive for success in client satisfaction - Participate in the recruitment and induction training of new staff - Implementation and management of any new HR /AFS initiatives which come on board - Quality feedback, performance plans and follow up - Possessing understanding and awareness of country specific policies, guidelines and law practices in relation to Google Search data removals - Liaising with management of cross functional teams such as Reporting, Quality and Training to solve for areas of need - Define and review objectives. -Reviewing, evaluating and taking decision about online advertising content as per client policy -Maintain a high level of quality, TAT and productivity on a daily basis -Working with exceptional attention to detail, taking decisions quickly and efficiently -Detecting and reporting any unusual issues (volume, technical problems, quality feedback etc.) -Increasing productivity levels through data analysis -Receiving and training new starters -Informing clearly and efficiently the team about client updates (policy) -Taking part and bringing some insights to the client to improve some part of the policy -Using internally developed applications to generate quality reports + Team Leader Assistant - Assist the TL in managing the performance of a group of 30 agents ensuring adherence to SLA expectations (e.g. productivity & quality) - Manage effective client communication and interaction - Managing team meetings, capacity and workflow - Implementation and management of any new initiatives -Team Issues – attendance mgt, HR policy implementation, return to work meetings. - Analyzing data on customer behavior and purchase trends. - Developing and suggesting merchandising approaches for different customer groups. - Executing the merchandising measures and reviewing their success. - Writing content for on-site merchandising. - Creating and editing content pages using Dreamweaver, Photoshop, Word press... - Creating content for emails. - Providing quality assurance on content pages and emails. - Managing and developing the Facebook communities or other social media measures. - Creating must-read blog content.- Researching, developing, and implementing social media activities across Facebook, Twitter, and the IberLibro.com blog. - Responsibility for the creation of content for IberLibro newsletters. - Assisting in the execution of the Affiliate Program. - Reporting on online marketing and website metrics. . Translations from Spanish to English.

• Which languages does Alejandra A. speak? 

  Alejandra A. speaks the following languages:
  No languages available.

• Which industries has Alejandra A. previously worked in?   

  Alejandra A. has prior experience in the following industries:
  Arvato Financial Solutions , Arvato Financial Solutions , Arvato Financial Solutions , AbeBooks, an Amazon company , AbeBooks Europe GmbH

• What is Alejandra A.’s work experience?  

  Alejandra A. has the following professional experience:
  Arvato Financial Solutions , Arvato Financial Solutions , Arvato Financial Solutions , AbeBooks, an Amazon company , AbeBooks Europe GmbH .

• How can I find Alejandra A. on LinkedIn?  

  You can view Alejandra A.’s
  LinkedIn profile at LinkedIn URL.

• What are Alejandra A.’s work email addresses?  

  Alejandra A.’s work email addresses are
  [email protected] .

• What company does Alejandra A. work for?  

  Alejandra A. works at
  Arvato Financial Solutions