
Alessandro Caniglia
Curious, pragmatic, result/excellence oriented, with a natural leadership style and a team working attitude, always trying to motivate... | Milan, Lombardy, Italy
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Alessandro Caniglia’s Emails [email protected]
Alessandro Caniglia’s Phone Numbers No phone number available.
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Alessandro Caniglia’s Location Milan, Lombardy, Italy
Alessandro Caniglia’s Expertise Curious, pragmatic, result/excellence oriented, with a natural leadership style and a team working attitude, always trying to motivate others and facilitating cross-cultural communication. As Program Manager, I lead a global Support Onboarding/mentorship Program addressed to new hires aimed at developing support related training sessions including best practice sharing and resulting in lower new hires ramp up time and higher efficiency in the Support space. I coordinated a team of 15 trainers who are based in EMEA and LATAM and facilitate their job in the end to end management of the Onboarding training sessions. Effective Trainer, Workshop facilitator and Technical Advisor, I can explain complexity in a nutshell to a broad variety of interlocutors excelling in the leading as example approach. I enjoy receiving and providing constructive feedback and I strive for an inclusive environment for a better relationship-oriented world (to enable people to effectively communicate among each other). As an Azure Technical Advisor, I handle very complex and political scenarios where my main goal is to provide high quality consultancy to our Support Engineers all over the world in order to protect and advance their Customer Experience. Having worked as Credit Analyst in the Banking industry (Findomestic Banca S.p.A – BNP Paribas Group). I fostered antifraud skills on top of high integrity and soft skills qualities. I am open to evaluate new working opportunities including people management and training related roles. Specialties: Support, Consultancy, Workshop Mediation, Training, Modern Marketing, Digital Transformation, Customer Experience, Customer Service, Storytelling, Growth Mindset, Product and Project Management, Negotiation, Credit Analysis, Change Management, Leadership, Process improvement, Conflict management.
Alessandro Caniglia’s Current Industry Microsoft
Alessandro
Caniglia’s Prior Industry
University Of Hertfordshire
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Findomestic Banca
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Microsoft
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Work Experience

Microsoft
Microsoft Azure Subscription Management Support Senior Technical Advisor
Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Microsoft
Microsoft Azure Subscription Management Support Technical Advisor
Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Microsoft
Microsoft Azure Subscription Management Senior Support Engineer
Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Microsoft
Microsoft Azure Subscription Management Support Engineer
Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Microsoft
Support engineer
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Findomestic Banca
Credit analyst
Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
University Of Hertfordshire
Visiting researcher
Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
University Of Hertfordshire
Teaching assistant
Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)