
Alexandra Mckay
”What do you do?” When I tell someone I’m a former fashion designer turned retail manager turned customer... | Washington, District of Columbia, United States
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Alexandra Mckay’s Emails al****@id****.me
Alexandra Mckay’s Phone Numbers No phone number available.
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Alexandra Mckay’s Location Washington, District of Columbia, United States
Alexandra Mckay’s Expertise ”What do you do?” When I tell someone I’m a former fashion designer turned retail manager turned customer success lead in the IT space, I am usually met with a surprised look. 😲 I mean…I get it. Not the most conventional path over the past decade but let me make sense of it. 😉 You may see a nontraditional path, but I see a host of relatable, transferable, and coveted skills. In EVERY role I’ve had the opportunity to… 🤔Problem solve🤨 I’ve supported thousands of customers and clients through the tiniest of issues to support matters that need to be escalated to higher powers. Through it all, I’ve proudly earned recognition as an efficient, customer-first success lead. 📈Analyze data 📊 By looking for patterns and paying close attention to detail, I’ve been able to drum up creative solutions to the most challenging problems whether in fashion or IT. 👬👫Lead a team👭👫 Coaching teams —both small teams and large—through times of uncertainty, change, and success has provided me with not only immense joy, but strong people management and advocacy skills that are transferable across industries. 🗣️Collaborate cross-functionally💬 I love speaking about data & trends with IT teams, chatting through value props with marketers, and collaborating on UX with designers. ✨Build resilience✨ If never backing down from a challenge and facing transition with a positive attitude was a Starbucks order it’d be my daily go to. I’m currently looking for my next opportunity as a Customer Success Manager or Business Analyst at a hybrid company in the Technology (FinTech) or IT Services space! Bonus points if work-life balance (4-day work week?!), mental health, and Iced Shaken Espresso are important to you as well! Outside of work, I’m an aspiring vegan-ish home chef and occasional abstract painter. I love to chat so feel free to reach out! Email me at [email protected] if you would like to connect on a role, chat about industry trends, or share your favorite Starbucks order.
Alexandra Mckay’s Current Industry Indonesia
Alexandra
Mckay’s Prior Industry
Urban Outfitters
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Moxie Boutique
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Aem Designs
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Loft
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Ann Inc Ann Taylor
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Warby Parker
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Marine Layer
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Indonesia
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Work Experience

Indonesia
Senior Fraud Analyst
Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Indonesia
Fraud Analyst
Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Indonesia
Customer Support Specialist (Identity Verifications)
Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Ann Inc Ann Taylor
Client Experience Manager
Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Marine Layer
Customer and Employee Engagement Lead
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Warby Parker
Customer Engagement and Sales Lead
Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Ann Inc Ann Taylor
Customer and People Manager
Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Loft
Customer and People Co Manager
Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Loft
Customer Lead
Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Loft
Customer Associate
Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Aem Designs
Branding & Creative Services Consultant
Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Moxie Boutique
Assistant Buyer and Planner
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Urban Outfitters
Assistant Production Coordinator
Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Urban Outfitters
URBN Temporary Employee Production and Sourcing
Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)