
Alvin Mapalad
Alvin brings with him ITIL and AOTMP Certification with 11+ years of business process institutionalization, quality control, delivery... | Calabarzon, Calabarzon, Philippines
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Alvin Mapalad’s Emails am****@tt****.com
Alvin Mapalad’s Phone Numbers No phone number available.
Social Media
Alvin Mapalad’s Location Calabarzon, Calabarzon, Philippines
Alvin Mapalad’s Expertise Alvin brings with him ITIL and AOTMP Certification with 11+ years of business process institutionalization, quality control, delivery management, and people management working for various international clients of different industries from resources, travel and transportation, and telecommunications. Alvin’s primary responsibilities included senior management reporting, risk management, issue management, resource management, stakeholder management, having gained experience when he started as Billing Representative then moved on to Process Senior Analyst, Invoice Reporting Lead, Delivery Manager, to current role of Corporate Risk and Quality Specialist. Alvin’s professionalism, perseverance, willingness to learn, dedication to his work, and positive attitude helped him to acquire skills which enabled him to also take on people management responsibilities. He handled difficult conversations with clients, subordinates, and senior management as part of his team lead and delivery management role which demonstrated his communication skills both verbal and written.
Alvin Mapalad’s Current Industry Ttec
Alvin
Mapalad’s Prior Industry
Ttec
|
Accenture
|
Teletech
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Work Experience

Ttec
Senior Manager, Desktop Support Operations
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Teletech
Desktop Support Manager
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Accenture
Quality Assurance And Risk Management Specialist
Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Ttec
Senior Manager, Desktop Support Operations
— Present