Andrew Cortez

FAQ About Andrew Cortez

• What is Andrew Cortez's address?

  Andrew Cortez is located at
  San Francisco, California, United States

• What is Andrew Cortez's job title?

  Andrew Cortez is a
  Currently: - Responsible for Slack’s network connectivity technical program, which covers all client-side and ingress connectivity technologies, protocols, and customer proxy-related infrastructure - Shipped and supported TLS deprecations and updates, HTTP 2.0 CDN Ingress Optimizations, Desktop client-side proxy connectivity changes, and improvements to our AWS-Chime connectivity within Huddles - Conducting incident response and post-mortems inside of sev 0 and 1 incidents for Fortune 100 customers - Leading network-stack related product roadmap planning, along with ongoing escalation and support operations - Defining new technical roles, KPIs, and quarterly efforts within Customer Support, Core Infrastructure, and Incident Response teams - Advising Executive leadership teams within the Customer Experience and Engineering organizations on year long planning, org design, and org-wide technical projects and programs - Responsible for OKR (V2MOM) definition and execution within the Customer Support Department Previously: Senior Manager - Product, Design, and Engineering (Product Specialists) - Leads a global team of Engineering Product Specialists and Managers, servicing 12 product teams across lanes of Product Management, Software Development, and Customer Insights - Operates the escalation path for all product teams at Slack, remediating 5,000+ internal/external technical escalations and incidents per year across all clients (Desktop, Mobile, and Platform applications) - Manages JIRA environments via bugs, epics, and friction - leading to +20-50% YoY improvements in resolution time - Presents customer and product insights via Zendesk, Looker, and Presto SQL for product strategy planning to VP+ leadership - Implementing customer friction development cycle planning across Customer Support and Engineering departments Manager - Customer Experience (Environments) CE Engineering Lead - Customer Experience Slack

• What industry does Andrew Cortez currently work in?

  Andrew Cortez currently works in the
  Slack

• What is Andrew Cortez's area of expertise?

  Andrew Cortez specializes in
  Currently: - Responsible for Slack’s network connectivity technical program, which covers all client-side and ingress connectivity technologies, protocols, and customer proxy-related infrastructure - Shipped and supported TLS deprecations and updates, HTTP 2.0 CDN Ingress Optimizations, Desktop client-side proxy connectivity changes, and improvements to our AWS-Chime connectivity within Huddles - Conducting incident response and post-mortems inside of sev 0 and 1 incidents for Fortune 100 customers - Leading network-stack related product roadmap planning, along with ongoing escalation and support operations - Defining new technical roles, KPIs, and quarterly efforts within Customer Support, Core Infrastructure, and Incident Response teams - Advising Executive leadership teams within the Customer Experience and Engineering organizations on year long planning, org design, and org-wide technical projects and programs - Responsible for OKR (V2MOM) definition and execution within the Customer Support Department Previously: Senior Manager - Product, Design, and Engineering (Product Specialists) - Leads a global team of Engineering Product Specialists and Managers, servicing 12 product teams across lanes of Product Management, Software Development, and Customer Insights - Operates the escalation path for all product teams at Slack, remediating 5,000+ internal/external technical escalations and incidents per year across all clients (Desktop, Mobile, and Platform applications) - Manages JIRA environments via bugs, epics, and friction - leading to +20-50% YoY improvements in resolution time - Presents customer and product insights via Zendesk, Looker, and Presto SQL for product strategy planning to VP+ leadership - Implementing customer friction development cycle planning across Customer Support and Engineering departments Manager - Customer Experience (Environments) CE Engineering Lead - Customer Experience

• Which languages does Andrew Cortez speak? 

  Andrew Cortez speaks the following languages:
  No languages available.

• Which industries has Andrew Cortez previously worked in?   

  Andrew Cortez has prior experience in the following industries:
  Slack , Slack , Slack , Bluescape , Bluescape , Advanced Data Technologies

• What is Andrew Cortez’s work experience?  

  Andrew Cortez has the following professional experience:
  Slack , Slack , Slack , Slack , Bluescape , Bluescape , Advanced Data Technologies .

• How can I find Andrew Cortez on LinkedIn?  

  You can view Andrew Cortez’s
  LinkedIn profile at LinkedIn URL.

• What are Andrew Cortez’s work email addresses?  

  Andrew Cortez’s work email addresses are
  [email protected].

• What company does Andrew Cortez work for?  

  Andrew Cortez works at
  Slack