Andy Giacco

FAQ About Andy Giacco

• What is Andy Giacco's address?

  Andy Giacco is located at
  Herndon, Herndon, United States

• What is Andy Giacco's job title?

  Andy Giacco is a
  • Managed multimillion dollar contracts for Federal Government and Channel Partner customers pursuant to GSA schedule and corporate purchase agreements. Worked with Program Manager, Sales, and Delivery to ensure a positive Total Customer Experience. These accounts contained multinational, multivendor, and custom support solutions • Developed and successfully managed a coverage plan for East Coast team to ensure adequate support for customers located on the West Coast • Team focal point for invalid orders at risk of non-renewal and exposure report. This allowed the sales team to have an accurate snapshot of their account base and be able to forecast accordingly • Partnered with customers to determine their support needs to ensure their support contracts were at the appropriate support level and find upsell opportunities, which I then forwarded to sales • Reviewed orders ensured they were SOX compliant • Trained and mentored new Contract Administrators • Participated in internal and external audits for both ISO certification and SOX compliance. • Processed new equipment quotations and orders for Federal Government customers in a timely manner while meeting all required business metrics • Liaison between Sales and Manufacturing with customers concerning purchase of new equipment • Mentored and quality checked work of new team members • Partnered with team members to ensure our on time metrics were being met which allowed our customers’ needs to be satisfied. • Managed business control reports and preformed audits to ensure organization business control policies are being followed and not in violation of Sarbanes – Oxley regulations (SOX) • Wrote, streamlined, and reviewed business processes for compliance. Communicated changes to the organization • Trained new members of team in Mexico as they were added to the Business Control Team • Reviewed Mexico’s processes and ensure they were aligned with HP Americas regional processes for business controls Other duties included: Project management, metrics tracking, and escalation management of compliance issues. • Managed multimillion dollar contracts for the Federal Government and Channel Partner customers pursuant to GSA schedule and corporate purchase agreements. Worked with program manager, sales, and delivery team to ensure a positive Total Customer Experience. These accounts contained multinational, multivendor, and custom support solutions. • Developed and successfully managed a plan to ensure adequate support for customers located on the West Coast. • Team focal point for invalid exposure and renewal report. Monitored reports to ensure that team members were working these reports in accordance with stated metrics. This allowed the sales team to have an accurate snapshot of their account base and be able to forecast accordingly. • Created quotations for both new business and contract renewals in SAP in an accurate manner while meeting deadlines. Ensured that the hardware and software configuration were accurate. • Interacted with customers to determine their support needs in order to off-load smaller deals from sales team, and as a result I created and informed sales team of up sell opportunities. • Reviewed orders to determine whether they were Sarbanes / Oxley compliant and processed all valid orders within 24 hours in SAP database. • Trained and mentored new Contract Administrators. • Participated in internal and external audits for both ISO certification and Sarbanes / Oxley compliance. • Worked with customers to resolve escalations and collections issues.• Directly responsible for growing services business, retain and up sell existing accounts selling a wide range of service portfolio offerings. • Integrate strategic partnership in growth for services sales including Cisco, Procurve, Linux, Redhat, Cloud, etc., multitude of portfolios, delivering the best solutions for customers • Experience with various customer segments SMB, Enterprise, and public sector accounts • Qualify potential business growth opportunities on leads within the customer base and any new business opportunities including RFPs and other special deals • Partnered with Field, Product and HP authorized channel partners, EAMs, ASMs, and Delivery • Produce customer spreadsheets for renewals to provide entire renewal environment for the customer with annual investment. • Utilized Saledforce.com tracking new business, renewals and forecasted monthly dollars • Demonstrated knowledge of products & services as well as tools, resources and specific applications. • Acted as a trusted advisor for HP service contract customers with an assigned list of accounts. • Skilled in targeting and prospecting accounts, qualifying leads, and analysing customer’s needs to qualify potential business growth within the customer base and any new business opportunities. • Performed sales activities effectively in face to face meetings as well as via phone/virtual by probing for customer needs. • Created strong relationships with Customer Operations, Field Sales, Product Sales and HP authorized channel partners, EAMs, ASMs, Technical Services, and Delivery.• Delivered “quote to cash” management services to customers and internal partners in the Custom Contracts business space. • Advocated for Customers to ensure a positive total customer experience • Report reconciliation • Resolution of collection issues • Created and managed service contracts, including integrated and managing HP Care Pack support services Other duties included: When applicable, project management skills applied for customer projects and contract renewals. Collaborated with HP Sales Partners, HP Field partners, Global Business Center, Team members, and Customers, Team Focal Point for Mission Critical, RAPID reporting and Voice of the Workforce, mentor team members locally and virtually. • Ensure customer satisfaction while having a direct impact on order and revenue growth for my custom accounts • Deliver industry-leading service while ensuring accurate, timely, and business compliant sales order credit and revenue for new and existing support contracts in the custom business space with an annual account value of nearly $9 million • Work directly with customers to understand and deliver against their requests • Work directly with Sales, Delivery, along with internal and external business partners to identify order growth and manage customer satisfaction • Proactively utilize a range of HPE custom tools to provide data and information to Customers, Sales, and Delivery. • Key responsibilities: first point of customer contact for all contract inquiries, proactive renewal planning and management, Account team member, Order compliance management, Team SME for Mission Critical support, custom reporting, Voice of the workforce, Mentoring offshore resources • In addition to responsibilities noted above, also took ownership for some tasks which would be allocated to Sales on select Accounts, thus allowing sales to focus on new business opportunities. Hewlett Packard Enterprise

• What industry does Andy Giacco currently work in?

  Andy Giacco currently works in the
  Hewlett Packard Enterprise

• What is Andy Giacco's area of expertise?

  Andy Giacco specializes in
  • Managed multimillion dollar contracts for Federal Government and Channel Partner customers pursuant to GSA schedule and corporate purchase agreements. Worked with Program Manager, Sales, and Delivery to ensure a positive Total Customer Experience. These accounts contained multinational, multivendor, and custom support solutions • Developed and successfully managed a coverage plan for East Coast team to ensure adequate support for customers located on the West Coast • Team focal point for invalid orders at risk of non-renewal and exposure report. This allowed the sales team to have an accurate snapshot of their account base and be able to forecast accordingly • Partnered with customers to determine their support needs to ensure their support contracts were at the appropriate support level and find upsell opportunities, which I then forwarded to sales • Reviewed orders ensured they were SOX compliant • Trained and mentored new Contract Administrators • Participated in internal and external audits for both ISO certification and SOX compliance. • Processed new equipment quotations and orders for Federal Government customers in a timely manner while meeting all required business metrics • Liaison between Sales and Manufacturing with customers concerning purchase of new equipment • Mentored and quality checked work of new team members • Partnered with team members to ensure our on time metrics were being met which allowed our customers’ needs to be satisfied. • Managed business control reports and preformed audits to ensure organization business control policies are being followed and not in violation of Sarbanes – Oxley regulations (SOX) • Wrote, streamlined, and reviewed business processes for compliance. Communicated changes to the organization • Trained new members of team in Mexico as they were added to the Business Control Team • Reviewed Mexico’s processes and ensure they were aligned with HP Americas regional processes for business controls Other duties included: Project management, metrics tracking, and escalation management of compliance issues. • Managed multimillion dollar contracts for the Federal Government and Channel Partner customers pursuant to GSA schedule and corporate purchase agreements. Worked with program manager, sales, and delivery team to ensure a positive Total Customer Experience. These accounts contained multinational, multivendor, and custom support solutions. • Developed and successfully managed a plan to ensure adequate support for customers located on the West Coast. • Team focal point for invalid exposure and renewal report. Monitored reports to ensure that team members were working these reports in accordance with stated metrics. This allowed the sales team to have an accurate snapshot of their account base and be able to forecast accordingly. • Created quotations for both new business and contract renewals in SAP in an accurate manner while meeting deadlines. Ensured that the hardware and software configuration were accurate. • Interacted with customers to determine their support needs in order to off-load smaller deals from sales team, and as a result I created and informed sales team of up sell opportunities. • Reviewed orders to determine whether they were Sarbanes / Oxley compliant and processed all valid orders within 24 hours in SAP database. • Trained and mentored new Contract Administrators. • Participated in internal and external audits for both ISO certification and Sarbanes / Oxley compliance. • Worked with customers to resolve escalations and collections issues.• Directly responsible for growing services business, retain and up sell existing accounts selling a wide range of service portfolio offerings. • Integrate strategic partnership in growth for services sales including Cisco, Procurve, Linux, Redhat, Cloud, etc., multitude of portfolios, delivering the best solutions for customers • Experience with various customer segments SMB, Enterprise, and public sector accounts • Qualify potential business growth opportunities on leads within the customer base and any new business opportunities including RFPs and other special deals • Partnered with Field, Product and HP authorized channel partners, EAMs, ASMs, and Delivery • Produce customer spreadsheets for renewals to provide entire renewal environment for the customer with annual investment. • Utilized Saledforce.com tracking new business, renewals and forecasted monthly dollars • Demonstrated knowledge of products & services as well as tools, resources and specific applications. • Acted as a trusted advisor for HP service contract customers with an assigned list of accounts. • Skilled in targeting and prospecting accounts, qualifying leads, and analysing customer’s needs to qualify potential business growth within the customer base and any new business opportunities. • Performed sales activities effectively in face to face meetings as well as via phone/virtual by probing for customer needs. • Created strong relationships with Customer Operations, Field Sales, Product Sales and HP authorized channel partners, EAMs, ASMs, Technical Services, and Delivery.• Delivered “quote to cash” management services to customers and internal partners in the Custom Contracts business space. • Advocated for Customers to ensure a positive total customer experience • Report reconciliation • Resolution of collection issues • Created and managed service contracts, including integrated and managing HP Care Pack support services Other duties included: When applicable, project management skills applied for customer projects and contract renewals. Collaborated with HP Sales Partners, HP Field partners, Global Business Center, Team members, and Customers, Team Focal Point for Mission Critical, RAPID reporting and Voice of the Workforce, mentor team members locally and virtually. • Ensure customer satisfaction while having a direct impact on order and revenue growth for my custom accounts • Deliver industry-leading service while ensuring accurate, timely, and business compliant sales order credit and revenue for new and existing support contracts in the custom business space with an annual account value of nearly $9 million • Work directly with customers to understand and deliver against their requests • Work directly with Sales, Delivery, along with internal and external business partners to identify order growth and manage customer satisfaction • Proactively utilize a range of HPE custom tools to provide data and information to Customers, Sales, and Delivery. • Key responsibilities: first point of customer contact for all contract inquiries, proactive renewal planning and management, Account team member, Order compliance management, Team SME for Mission Critical support, custom reporting, Voice of the workforce, Mentoring offshore resources • In addition to responsibilities noted above, also took ownership for some tasks which would be allocated to Sales on select Accounts, thus allowing sales to focus on new business opportunities.

• Which languages does Andy Giacco speak? 

  Andy Giacco speaks the following languages:
  No languages available.

• Which industries has Andy Giacco previously worked in?   

  Andy Giacco has prior experience in the following industries:
  Hewlett Packard Enterprise , Hewlett Packard Enterprise , Hewlett Packard Enterprise , Hewlett-Packard , Hewlett-Packard , Hewlett-Packard , Hewlett-Packard Company

• What is Andy Giacco’s work experience?  

  Andy Giacco has the following professional experience:
  Hewlett Packard Enterprise , Hewlett Packard Enterprise , Hewlett Packard Enterprise , Hewlett-Packard , Hewlett-Packard , Hewlett-Packard , Hewlett-Packard Company .

• How can I find Andy Giacco on LinkedIn?  

  You can view Andy Giacco’s
  LinkedIn profile at LinkedIn URL.

• What are Andy Giacco’s work email addresses?  

  Andy Giacco’s work email addresses are
  [email protected] .

• What company does Andy Giacco work for?  

  Andy Giacco works at
  Hewlett Packard Enterprise