Anita Manga amanga@safaricom.co.ke & | Seasoned expert boasting 12+ years of distinguished leadership in Customer Service and Human Resource Management. A record of continuous excellence in delivering unrivaled customer service and HR innovations underscores my commitment. Leveraging a strategic mindset, I've consistently sculpted effective marketing strategies and propelled operational efficiencies, adeptly harnessing business-centric tools like SAP and MS Office. My resilient and adaptive approach, paired with a proclivity for teamwork, serves as a bedrock for my ability to excel and make substantial contributions in fast-paced, dynamic business environments. Notable Achievements: ♦ Achieved an outstanding Net Promoter Score (NPS) through swift response to customer inquiries and complaints, combined with effective handling of sales and service calls. ♦ Consistently met organizational KPIs, driving cost-effective, superior customer experiences through active listening, transparent problem-solving, and honesty. ♦ Successfully upheld Call Center QA Standards, achieving top-tier metrics in ASA, FCR, AHT, CSAT, NPS, and CES. ♦ As an integral part of my department and the company at large, my adherence to policies and procedures ensured consistent processes, enhanced service quality, and fostered a safer workplace.

Anita Manga

Seasoned expert boasting 12+ years of distinguished leadership in Customer Service and Human Resource Management. A record of...

Nairobi County, Nairobi County, Kenya

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Anita Manga’s Emails [email protected]

Anita Manga’s Phone Numbers No phone number available.

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Anita Manga’s Location Nairobi County, Nairobi County, Kenya

Anita Manga’s Expertise Seasoned expert boasting 12+ years of distinguished leadership in Customer Service and Human Resource Management. A record of continuous excellence in delivering unrivaled customer service and HR innovations underscores my commitment. Leveraging a strategic mindset, I've consistently sculpted effective marketing strategies and propelled operational efficiencies, adeptly harnessing business-centric tools like SAP and MS Office. My resilient and adaptive approach, paired with a proclivity for teamwork, serves as a bedrock for my ability to excel and make substantial contributions in fast-paced, dynamic business environments. Notable Achievements: ♦ Achieved an outstanding Net Promoter Score (NPS) through swift response to customer inquiries and complaints, combined with effective handling of sales and service calls. ♦ Consistently met organizational KPIs, driving cost-effective, superior customer experiences through active listening, transparent problem-solving, and honesty. ♦ Successfully upheld Call Center QA Standards, achieving top-tier metrics in ASA, FCR, AHT, CSAT, NPS, and CES. ♦ As an integral part of my department and the company at large, my adherence to policies and procedures ensured consistent processes, enhanced service quality, and fostered a safer workplace.

Anita Manga’s Current Industry Safaricom

Anita Manga’s Prior Industry
Sarova Hotels | East African Breweries | Association For The Physically Disabled | Portways Logistic | Safaricom

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Work Experience

Safaricom

Customer Experience Executive

Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Portways Logistic

Administrator

Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Association For The Physically Disabled

Administration Intern

Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

East African Breweries

Customer Service Intern

Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Sarova Hotels

Human Resources Intern

Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Anita Manga

Anita Manga is located at
Nairobi County, Nairobi County, Kenya

Anita Manga is a
Seasoned expert boasting 12+ years of distinguished leadership in Customer Service and Human Resource Management. A record of continuous excellence in delivering unrivaled customer service and HR innovations underscores my commitment. Leveraging a strategic mindset, I've consistently sculpted effective marketing strategies and propelled operational efficiencies, adeptly harnessing business-centric tools like SAP and MS Office. My resilient and adaptive approach, paired with a proclivity for teamwork, serves as a bedrock for my ability to excel and make substantial contributions in fast-paced, dynamic business environments. Notable Achievements: ♦ Achieved an outstanding Net Promoter Score (NPS) through swift response to customer inquiries and complaints, combined with effective handling of sales and service calls. ♦ Consistently met organizational KPIs, driving cost-effective, superior customer experiences through active listening, transparent problem-solving, and honesty. ♦ Successfully upheld Call Center QA Standards, achieving top-tier metrics in ASA, FCR, AHT, CSAT, NPS, and CES. ♦ As an integral part of my department and the company at large, my adherence to policies and procedures ensured consistent processes, enhanced service quality, and fostered a safer workplace. Safaricom

Anita Manga currently works in the
Safaricom

Anita Manga specializes in
Seasoned expert boasting 12+ years of distinguished leadership in Customer Service and Human Resource Management. A record of continuous excellence in delivering unrivaled customer service and HR innovations underscores my commitment. Leveraging a strategic mindset, I've consistently sculpted effective marketing strategies and propelled operational efficiencies, adeptly harnessing business-centric tools like SAP and MS Office. My resilient and adaptive approach, paired with a proclivity for teamwork, serves as a bedrock for my ability to excel and make substantial contributions in fast-paced, dynamic business environments. Notable Achievements: ♦ Achieved an outstanding Net Promoter Score (NPS) through swift response to customer inquiries and complaints, combined with effective handling of sales and service calls. ♦ Consistently met organizational KPIs, driving cost-effective, superior customer experiences through active listening, transparent problem-solving, and honesty. ♦ Successfully upheld Call Center QA Standards, achieving top-tier metrics in ASA, FCR, AHT, CSAT, NPS, and CES. ♦ As an integral part of my department and the company at large, my adherence to policies and procedures ensured consistent processes, enhanced service quality, and fostered a safer workplace.

Anita Manga speaks the following languages:
No languages available.

Anita Manga has prior experience in the following industries:
Portways Logistic , Association For The Physically Disabled , East African Breweries , Sarova Hotels

Anita Manga has the following professional experience:
Safaricom , Portways Logistic , Association For The Physically Disabled , East African Breweries , Sarova Hotels .