Ankara Orr

FAQ About Ankara Orr

• What is Ankara Orr's address?

  Ankara Orr is located at
  Boise, Idaho, United States

• What is Ankara Orr's job title?

  Ankara Orr is a
  Accreditation and Certification Lead Provide leadership and vision to the Accreditation, Certification and Test team (ACT) by continuously improving the accreditation and certification programs. Develop internal and customer facing partnerships that enabled the team to successfully meet business needs. Responsible for the quality reviews of all partner design centers and their solution certifications. This is accomplished by maintaining consistent processes and methods used by all of the ACT team. Work with other members of the team to establish and assure processes and standards are consistently applied to all partner design center accreditations and solution certifications. Coach and mentor members of the ACT team on partner relationships, program management, product/development lifecycles, quality systems, testing techniques and strategies. Responsible for Accreditation and Certification roadmaps, processes, metrics, and team capacity planning. Drives over all technical training development for the team ensuring exposure to required knowledge needed to be effective as a partner Accreditation and Certification lead. Manages ACT test lab.• As a System Engineer for the FW development lab, I Investigated requirements to analyze the customer impact, describe the business value, to identify all the teams that must contribute to the feature, describe the use cases, and to conceptualize the solution outcome and clarify that for others. I analyzed and investigated hundreds of requirements per quarter in 18 different technology pillars. This included facilitating technical investigation meetings, documenting and following all action items. This facilitated seamless R&D deployment when the teams were ready to begin work on the features. The teams could instantly begin work without spending days or weeks trying to clearly define requirements.• To find defects earlier in the development life cycle, I led a team where we created 3 phases of system tests. Our first phase of system tests would simply use system calls and examine the results of those calls, the next phase would incorporate using the external Web Services methods to make calls and examine the results. In the third phase we incorporated examining the data from the User Interface. We were able to get tests on-line up to 5 months earlier using this method and were able to solve many issues before the User Interface came on-line. • In order to reduce qualification costs by enabling tests to run on multiple products, I created a test Productization strategy that focused test functionality on either Core, Family or Product Specific features. • Led the project to create a new test architecture when the previous architecture no longer served the lab. The results were tests that could run on simulator, emulator or engine, tests had front end code in easily human-readable form, no ambiguity in the tests, all tests are repeatable under all conditions, and common methods written in C# are stored in the back end utilizing the ‘write once – use many’ concept. • When no technical documentation existed, I successfully created hundreds of accurate test requirements by questioning the experts on the expected functionality in each situation as well as reverse-engineering. From the Test Requirements that I wrote, third–party test writers could easily write a test to verify the requirements. • By creating a 3rd-party Work Request template that held a list of all the Test Requirements (that I also wrote), and it contained a list of all deliverables expected as well as overall test environment requirements, including the frequency of running the tests and recording the overall results, I was able to help vendors to know exactly what was expected of them and ensure that HP was getting the desired results from 3rd-party vendors.• I helped the R&D Firmware lab to better be able to track and measure their requirements by creating a process flow state diagram, and designing an input tool for entering new requirements, an update tool to change the state of each requirement, establishing roles and responsibilities, training and documentation.• To improve product quality and reduce costs of costly defect escapes, I routinely practiced white-space analysis to improve our test coverage, by documenting the test holes and ensuring new tests were added.  Managing system test requirements for MFP LaserJets  Partnering and planning with the Test Lab for execution, triage and metrics  Consolidation of System Top Issues and Escalation  Present System Status metrics and results at program checkpoints  System test process design, process improvement  Writing system test plans and qualification plans.  Curriculum design, training management for ERP, Host, MPS, Consulting and System Integration, LRS, and Dazel training for our consultants  Managed and facilitated the use of virtual classrooms for live training  Third-party vendor management.  New process improvement and design  Defined and documented System Test requirements  Created System Release Data Sheets, Turmoil ratings and Release Notes  Presenting System Status metrics and data for the program checkpoints  Champion for issue management, defect resolution and enhancement requests. • Saved HP over $250,000 on HP LaserJet Solutions University while expanding the content by 10 technical courses and substantially improving all quality metrics. • When HP LaserJet divisions had never before created any multi-media training, I led a team to investigate what it would take and selected the 3rd-party vendor, wrote most of the technical content and managed the 2 projects to completion all as a side job to my regular full-time job. • When HP introduced new products I created self-paced training workbooks, exams, videos, wrote video scripts, presented live technical and sales training, created and led Train-the-Trainer event and Managed all logistics for worldwide training events.  Director of LaserJet Solutions University 1996  Manager of the Hardcopy Technical Consultants Training Program  New Product Intro Training coordinator  HP’s Computer Products University LaserJet family technical training courses  Project Lead and instructor for DSE Technical Symposiums  Led team on Multimedia Technical Training forum  Project Manager for the first LSG web-based training projects (as well as key content developer): o LaserJet Hardware Basics (plus Authorization exam) o Printer Architecture  Developed the LJ 8000 and LJ 8100 introduction technical training o Produced technical training videos and wrote the script o Produced technical training CD-ROM tool o Managed third-party development o Prepared and delivered train-the-trainer service hardware courses for Reseller trainers (Permond and Tech Data), third-party support specialists (TSS) o Delivered lecture/lab training to Product Support Division, NEST engineers and Latin America Region engineers o Managed all logistics for world-wide training events o Created and delivered the training for LaserJet Solutions University 98  Assisted and mentored counterpart in Guadalajara in developing their own technical training tools, materials, videos and video scripts.  Disk Array Training Specialist: Created all training materials, Conducted live training worldwide, designed labs. Managed all logistics for worldwide training events  Self-paced training development, workbooks, exams, videos, wrote video scripts  Presenter in Technology Seminars in Asia-Pacific  Created and delivered technical training on disk arrays for worldwide technical audiences and Marketing Centers  Created performance labs for CNE-PS events and BrainShare. Taught classes at BrainShare.  Developed RAID technology training and labs, extensive work on Disk Array white paper. Self-paced training development.  User Interface design input for JetSet, array configuration utility  Contributed extensive changes to the User and Service manuals, array positioning papers, sales papers and marketing slides  Produced training videos, wrote the scripts and directed filming  Self-taught SCO UNIX, SCO UNIX Disk System utilities, Macintosh, Apple Disk System utilities and NetWare 286  Gave technical presentations on the HP Disk System at Dealerships, Aggregator events, Technical Consultant Training events, World-wide Response Centers, Market Development, and Train-the-Trainer events. Gave sales presentations.  Developed all training materials for all world-wide training events.  Managed training logistics for all world-wide training events.  Created self-paced CZ Authorization training for the HP Disk System  Conducted co-training TSA events with Novell  Customer support and managed hot sites for the HP Disk System  Created Self-paced training for the 486 ST servers: Designed student workbooks, Produced training videos  Delivered technical training at key introduction events for the 486 ST Server.  Designed and wrote software programs for Disk, DAT, CD-ROM and Rewritable-optical off-line diagnostics for HP Disk System  Gave technical presentations to HP Disk Specialists, dealers and customers, at Technical Seminars and DSE Technical symposiums  On-line customer technical support for the HP Disk System. • Evaluates, assesses, and manages the performance of each employee and plays a crucial role in their development and promotion, including coaching and mentoring of office staff, with the input of senior management. • Follows up on work results and maintains results by coaching, counseling, planning, monitoring, appraising, and when necessary, initiating corrective actions. • Provide project management guidance for customer projects that focuses on improving customer satisfaction. • Is key to instilling the impetus for teamwork within the office and for identifying proper rewards to further foster team behavior. • Keeps senior management informed by reviewing and analyzing special reports, summarizing information, and identifying trends. • Designs and implements office policies that keep customer satisfaction in mind by establishing standards and procedures; analyzing and monitoring internal processes; measuring results against standards; and making necessary adjustments with senior management input. • Updates company policies and procedures and ensures that they are being adhered to. • Implements procedural and policy changes, and/or identifies methods and processes to improve operational efficiency of the office • Identifies methods of measuring the key indicators of success and monitors those indicators on a regular basis; creates plans for capturing the data, analyzes the data, and makes decisions based on the data that aims to improve office procedures. • When there is a need for more staff, oversees the selection and recruitment procedure of the new candidates. • Organizes the training and orientation procedure for new employees, as well as communication of any changes to existing staff, so that they are well-versed and updated about the office policies, procedures and equipment. • Devises training programs for the employees and makes arrangements for such sessions to be conducted. Hp

• What industry does Ankara Orr currently work in?

  Ankara Orr currently works in the
  Hp

• What is Ankara Orr's area of expertise?

  Ankara Orr specializes in
  Accreditation and Certification Lead Provide leadership and vision to the Accreditation, Certification and Test team (ACT) by continuously improving the accreditation and certification programs. Develop internal and customer facing partnerships that enabled the team to successfully meet business needs. Responsible for the quality reviews of all partner design centers and their solution certifications. This is accomplished by maintaining consistent processes and methods used by all of the ACT team. Work with other members of the team to establish and assure processes and standards are consistently applied to all partner design center accreditations and solution certifications. Coach and mentor members of the ACT team on partner relationships, program management, product/development lifecycles, quality systems, testing techniques and strategies. Responsible for Accreditation and Certification roadmaps, processes, metrics, and team capacity planning. Drives over all technical training development for the team ensuring exposure to required knowledge needed to be effective as a partner Accreditation and Certification lead. Manages ACT test lab.• As a System Engineer for the FW development lab, I Investigated requirements to analyze the customer impact, describe the business value, to identify all the teams that must contribute to the feature, describe the use cases, and to conceptualize the solution outcome and clarify that for others. I analyzed and investigated hundreds of requirements per quarter in 18 different technology pillars. This included facilitating technical investigation meetings, documenting and following all action items. This facilitated seamless R&D deployment when the teams were ready to begin work on the features. The teams could instantly begin work without spending days or weeks trying to clearly define requirements.• To find defects earlier in the development life cycle, I led a team where we created 3 phases of system tests. Our first phase of system tests would simply use system calls and examine the results of those calls, the next phase would incorporate using the external Web Services methods to make calls and examine the results. In the third phase we incorporated examining the data from the User Interface. We were able to get tests on-line up to 5 months earlier using this method and were able to solve many issues before the User Interface came on-line. • In order to reduce qualification costs by enabling tests to run on multiple products, I created a test Productization strategy that focused test functionality on either Core, Family or Product Specific features. • Led the project to create a new test architecture when the previous architecture no longer served the lab. The results were tests that could run on simulator, emulator or engine, tests had front end code in easily human-readable form, no ambiguity in the tests, all tests are repeatable under all conditions, and common methods written in C# are stored in the back end utilizing the ‘write once – use many’ concept. • When no technical documentation existed, I successfully created hundreds of accurate test requirements by questioning the experts on the expected functionality in each situation as well as reverse-engineering. From the Test Requirements that I wrote, third–party test writers could easily write a test to verify the requirements. • By creating a 3rd-party Work Request template that held a list of all the Test Requirements (that I also wrote), and it contained a list of all deliverables expected as well as overall test environment requirements, including the frequency of running the tests and recording the overall results, I was able to help vendors to know exactly what was expected of them and ensure that HP was getting the desired results from 3rd-party vendors.• I helped the R&D Firmware lab to better be able to track and measure their requirements by creating a process flow state diagram, and designing an input tool for entering new requirements, an update tool to change the state of each requirement, establishing roles and responsibilities, training and documentation.• To improve product quality and reduce costs of costly defect escapes, I routinely practiced white-space analysis to improve our test coverage, by documenting the test holes and ensuring new tests were added.  Managing system test requirements for MFP LaserJets  Partnering and planning with the Test Lab for execution, triage and metrics  Consolidation of System Top Issues and Escalation  Present System Status metrics and results at program checkpoints  System test process design, process improvement  Writing system test plans and qualification plans.  Curriculum design, training management for ERP, Host, MPS, Consulting and System Integration, LRS, and Dazel training for our consultants  Managed and facilitated the use of virtual classrooms for live training  Third-party vendor management.  New process improvement and design  Defined and documented System Test requirements  Created System Release Data Sheets, Turmoil ratings and Release Notes  Presenting System Status metrics and data for the program checkpoints  Champion for issue management, defect resolution and enhancement requests. • Saved HP over $250,000 on HP LaserJet Solutions University while expanding the content by 10 technical courses and substantially improving all quality metrics. • When HP LaserJet divisions had never before created any multi-media training, I led a team to investigate what it would take and selected the 3rd-party vendor, wrote most of the technical content and managed the 2 projects to completion all as a side job to my regular full-time job. • When HP introduced new products I created self-paced training workbooks, exams, videos, wrote video scripts, presented live technical and sales training, created and led Train-the-Trainer event and Managed all logistics for worldwide training events.  Director of LaserJet Solutions University 1996  Manager of the Hardcopy Technical Consultants Training Program  New Product Intro Training coordinator  HP’s Computer Products University LaserJet family technical training courses  Project Lead and instructor for DSE Technical Symposiums  Led team on Multimedia Technical Training forum  Project Manager for the first LSG web-based training projects (as well as key content developer): o LaserJet Hardware Basics (plus Authorization exam) o Printer Architecture  Developed the LJ 8000 and LJ 8100 introduction technical training o Produced technical training videos and wrote the script o Produced technical training CD-ROM tool o Managed third-party development o Prepared and delivered train-the-trainer service hardware courses for Reseller trainers (Permond and Tech Data), third-party support specialists (TSS) o Delivered lecture/lab training to Product Support Division, NEST engineers and Latin America Region engineers o Managed all logistics for world-wide training events o Created and delivered the training for LaserJet Solutions University 98  Assisted and mentored counterpart in Guadalajara in developing their own technical training tools, materials, videos and video scripts.  Disk Array Training Specialist: Created all training materials, Conducted live training worldwide, designed labs. Managed all logistics for worldwide training events  Self-paced training development, workbooks, exams, videos, wrote video scripts  Presenter in Technology Seminars in Asia-Pacific  Created and delivered technical training on disk arrays for worldwide technical audiences and Marketing Centers  Created performance labs for CNE-PS events and BrainShare. Taught classes at BrainShare.  Developed RAID technology training and labs, extensive work on Disk Array white paper. Self-paced training development.  User Interface design input for JetSet, array configuration utility  Contributed extensive changes to the User and Service manuals, array positioning papers, sales papers and marketing slides  Produced training videos, wrote the scripts and directed filming  Self-taught SCO UNIX, SCO UNIX Disk System utilities, Macintosh, Apple Disk System utilities and NetWare 286  Gave technical presentations on the HP Disk System at Dealerships, Aggregator events, Technical Consultant Training events, World-wide Response Centers, Market Development, and Train-the-Trainer events. Gave sales presentations.  Developed all training materials for all world-wide training events.  Managed training logistics for all world-wide training events.  Created self-paced CZ Authorization training for the HP Disk System  Conducted co-training TSA events with Novell  Customer support and managed hot sites for the HP Disk System  Created Self-paced training for the 486 ST servers: Designed student workbooks, Produced training videos  Delivered technical training at key introduction events for the 486 ST Server.  Designed and wrote software programs for Disk, DAT, CD-ROM and Rewritable-optical off-line diagnostics for HP Disk System  Gave technical presentations to HP Disk Specialists, dealers and customers, at Technical Seminars and DSE Technical symposiums  On-line customer technical support for the HP Disk System. • Evaluates, assesses, and manages the performance of each employee and plays a crucial role in their development and promotion, including coaching and mentoring of office staff, with the input of senior management. • Follows up on work results and maintains results by coaching, counseling, planning, monitoring, appraising, and when necessary, initiating corrective actions. • Provide project management guidance for customer projects that focuses on improving customer satisfaction. • Is key to instilling the impetus for teamwork within the office and for identifying proper rewards to further foster team behavior. • Keeps senior management informed by reviewing and analyzing special reports, summarizing information, and identifying trends. • Designs and implements office policies that keep customer satisfaction in mind by establishing standards and procedures; analyzing and monitoring internal processes; measuring results against standards; and making necessary adjustments with senior management input. • Updates company policies and procedures and ensures that they are being adhered to. • Implements procedural and policy changes, and/or identifies methods and processes to improve operational efficiency of the office • Identifies methods of measuring the key indicators of success and monitors those indicators on a regular basis; creates plans for capturing the data, analyzes the data, and makes decisions based on the data that aims to improve office procedures. • When there is a need for more staff, oversees the selection and recruitment procedure of the new candidates. • Organizes the training and orientation procedure for new employees, as well as communication of any changes to existing staff, so that they are well-versed and updated about the office policies, procedures and equipment. • Devises training programs for the employees and makes arrangements for such sessions to be conducted.

• Which languages does Ankara Orr speak? 

  Ankara Orr speaks the following languages:
  No languages available.

• Which industries has Ankara Orr previously worked in?   

  Ankara Orr has prior experience in the following industries:
  Silver Creek Software , Hp , Hp , Hp , Hp , Hp , Hp , Hp , Hp , Hp

• What is Ankara Orr’s work experience?  

  Ankara Orr has the following professional experience:
  Hp , Silver Creek Software , Hp , Hp , Hp , Hp , Hp , Hp , Hp , Hp , Hp , Hp .

• How can I find Ankara Orr on LinkedIn?  

  You can view Ankara Orr’s
  LinkedIn profile at LinkedIn URL.

• What are Ankara Orr’s work email addresses?  

  Ankara Orr’s work email addresses are
  [email protected] .

• What company does Ankara Orr work for?  

  Ankara Orr works at
  Hp