Arnaldo Furtado arnaldo.furtado@mondialline.com.br & | Solid career developed in 20 years in the area of Customer & Field Service, Shopper Experience, Consumer Insight, Solutions Development, Project Management, with over 10 years dedicated to developing solutions, process optimization and innovations in Customer Experience, After Sales, Channels, E-commerce, Design Thinking, Products and Innovation. Experience in the development of Solutions and implementation of Innovation, Sales Project Management and Customer Relationship processes, performing operational turnarounds in the Telecommunications, Convergence, Finance, Insurance and Retail sectors, with in-house or outsourced management. Implementation and operational management of Customer Service, Pre and Post Sales, Social Media, Retention, Billing, BackOffice, Face-to-Face Service and Telesales, including implementation of processes and systems, in highly complex operations and mergers of companies and operations. Onboard, ongoing, support, retention, churn, growth and up/cross-sell operations experience. Definition of Direct Marketing and Database Marketing strategies, creation of promotions/offers, control of KPIs, increase in sales conversion and profitability. Pricing, modeling and implementation of the strategy for monetizing and shielding the customer base, with the design and management of new sales channels, training and processes, to increase the base unit revenue and reduce churn. Head of the Product and Project areas with product line management, pricing, strategic planning, market analysis, P&L management, continuous improvement and communication. Management of budgets, costs, contracts and multidisciplinary teams. PMO of Technology, Infrastructure, Software, and Call Center projects, from Due Diligence to Implementation of an operational environment with hiring and training of large operations, processes, policies and procedures. Experience in innovation, product development, analysis of processes and technology for business generation, in addition to the strategic planning of short, medium and long term demands.

Arnaldo Furtado

Solid career developed in 20 years in the area of Customer & Field Service, Shopper Experience, Consumer Insight,...

Santos, São Paulo, Brazil

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Arnaldo Furtado’s Emails [email protected]

Arnaldo Furtado’s Phone Numbers No phone number available.

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Arnaldo Furtado’s Location Santos, São Paulo, Brazil

Arnaldo Furtado’s Expertise Solid career developed in 20 years in the area of Customer & Field Service, Shopper Experience, Consumer Insight, Solutions Development, Project Management, with over 10 years dedicated to developing solutions, process optimization and innovations in Customer Experience, After Sales, Channels, E-commerce, Design Thinking, Products and Innovation. Experience in the development of Solutions and implementation of Innovation, Sales Project Management and Customer Relationship processes, performing operational turnarounds in the Telecommunications, Convergence, Finance, Insurance and Retail sectors, with in-house or outsourced management. Implementation and operational management of Customer Service, Pre and Post Sales, Social Media, Retention, Billing, BackOffice, Face-to-Face Service and Telesales, including implementation of processes and systems, in highly complex operations and mergers of companies and operations. Onboard, ongoing, support, retention, churn, growth and up/cross-sell operations experience. Definition of Direct Marketing and Database Marketing strategies, creation of promotions/offers, control of KPIs, increase in sales conversion and profitability. Pricing, modeling and implementation of the strategy for monetizing and shielding the customer base, with the design and management of new sales channels, training and processes, to increase the base unit revenue and reduce churn. Head of the Product and Project areas with product line management, pricing, strategic planning, market analysis, P&L management, continuous improvement and communication. Management of budgets, costs, contracts and multidisciplinary teams. PMO of Technology, Infrastructure, Software, and Call Center projects, from Due Diligence to Implementation of an operational environment with hiring and training of large operations, processes, policies and procedures. Experience in innovation, product development, analysis of processes and technology for business generation, in addition to the strategic planning of short, medium and long term demands.

Arnaldo Furtado’s Current Industry 013 Garage Motostore

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Work Experience

013 Garage Motostore

Empresario

Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Af Consulting

Head of Projects, Support, Fied & Customer Experience

Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Csu

Solutions and Innovation Manager

Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Grupo Contax

Product & Business Development Manager

Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Tivit

Solution Architect & Pre-Sales Manager

Sat Mar 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Teleperformance

Pre Sales & Project Manager

Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)

Istmo 4 Pro

IT Consultant and Project Manager

Sat Nov 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Vermont Contact Center And Tecnologia

Business Intelligence Manager

Fri Jun 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)

Credicard

CRM & Direct MKT Coordinator

Thu Oct 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)

Itau Unibanco

Database & CRM Analyst

Fri Jan 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Arnaldo Furtado

Arnaldo Furtado is located at
Santos, São Paulo, Brazil

Arnaldo Furtado is a
Solid career developed in 20 years in the area of Customer & Field Service, Shopper Experience, Consumer Insight, Solutions Development, Project Management, with over 10 years dedicated to developing solutions, process optimization and innovations in Customer Experience, After Sales, Channels, E-commerce, Design Thinking, Products and Innovation. Experience in the development of Solutions and implementation of Innovation, Sales Project Management and Customer Relationship processes, performing operational turnarounds in the Telecommunications, Convergence, Finance, Insurance and Retail sectors, with in-house or outsourced management. Implementation and operational management of Customer Service, Pre and Post Sales, Social Media, Retention, Billing, BackOffice, Face-to-Face Service and Telesales, including implementation of processes and systems, in highly complex operations and mergers of companies and operations. Onboard, ongoing, support, retention, churn, growth and up/cross-sell operations experience. Definition of Direct Marketing and Database Marketing strategies, creation of promotions/offers, control of KPIs, increase in sales conversion and profitability. Pricing, modeling and implementation of the strategy for monetizing and shielding the customer base, with the design and management of new sales channels, training and processes, to increase the base unit revenue and reduce churn. Head of the Product and Project areas with product line management, pricing, strategic planning, market analysis, P&L management, continuous improvement and communication. Management of budgets, costs, contracts and multidisciplinary teams. PMO of Technology, Infrastructure, Software, and Call Center projects, from Due Diligence to Implementation of an operational environment with hiring and training of large operations, processes, policies and procedures. Experience in innovation, product development, analysis of processes and technology for business generation, in addition to the strategic planning of short, medium and long term demands. 013 Garage Motostore

Arnaldo Furtado currently works in the
013 Garage Motostore

Arnaldo Furtado specializes in
Solid career developed in 20 years in the area of Customer & Field Service, Shopper Experience, Consumer Insight, Solutions Development, Project Management, with over 10 years dedicated to developing solutions, process optimization and innovations in Customer Experience, After Sales, Channels, E-commerce, Design Thinking, Products and Innovation. Experience in the development of Solutions and implementation of Innovation, Sales Project Management and Customer Relationship processes, performing operational turnarounds in the Telecommunications, Convergence, Finance, Insurance and Retail sectors, with in-house or outsourced management. Implementation and operational management of Customer Service, Pre and Post Sales, Social Media, Retention, Billing, BackOffice, Face-to-Face Service and Telesales, including implementation of processes and systems, in highly complex operations and mergers of companies and operations. Onboard, ongoing, support, retention, churn, growth and up/cross-sell operations experience. Definition of Direct Marketing and Database Marketing strategies, creation of promotions/offers, control of KPIs, increase in sales conversion and profitability. Pricing, modeling and implementation of the strategy for monetizing and shielding the customer base, with the design and management of new sales channels, training and processes, to increase the base unit revenue and reduce churn. Head of the Product and Project areas with product line management, pricing, strategic planning, market analysis, P&L management, continuous improvement and communication. Management of budgets, costs, contracts and multidisciplinary teams. PMO of Technology, Infrastructure, Software, and Call Center projects, from Due Diligence to Implementation of an operational environment with hiring and training of large operations, processes, policies and procedures. Experience in innovation, product development, analysis of processes and technology for business generation, in addition to the strategic planning of short, medium and long term demands.

Arnaldo Furtado speaks the following languages:
No languages available.

Arnaldo Furtado has prior experience in the following industries:
Af Consulting , Csu , Grupo Contax , Tivit , Teleperformance , Istmo 4 Pro , Vermont Contact Center And Tecnologia , Credicard , Itau Unibanco

Arnaldo Furtado has the following professional experience:
013 Garage Motostore , Af Consulting , Csu , Grupo Contax , Tivit , Teleperformance , Istmo 4 Pro , Vermont Contact Center And Tecnologia , Credicard , Itau Unibanco .