
Audrey-Anne Tarrant
Manage all aspects of testing for global IT projects o Design and communicate issue tracking... | Alexandria, Ontario, Canada
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Audrey-Anne Tarrant’s Emails au****@sc****.com
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Audrey-Anne Tarrant’s Location Alexandria, Ontario, Canada
Audrey-Anne Tarrant’s Expertise Manage all aspects of testing for global IT projects o Design and communicate issue tracking and resolution database o Issue consolidation and communication o Follow-up with all teams to ensure proper usage of tracking system o Manage training and development of testing team o Coordinate execution of all phases of testing with global parties via email and teleconferencing Organize and execute all aspects of major events for the University of Ottawa MBA and MHA programs Coordinate the expansion of National Research Council (NRC) Helpdesk services from solely SAP to include Telecommunication and Messaging with NRC project managers Successfully participated in full life cycle of various global projects, including planning, blueprinting, execution and realization. Act as a single point of contact for worldwide regional coordinator in regard to field testing activities, including communication of methodology, standards and approach for testing; coordination of communication between teams Create procedural and resource manuals for Helpdesk Agents as well as training new agents Compile statistics and provide weekly and monthly reports to management Conduct daily and weekly status meetings to keep team members apprised of project status Design and present testing methodologies to project members to ensure uniform understanding of the processes involved Rapidly learn and master varied computer programs Manage communication with clients and build relationships with new clients Lead the analysis of a new program to enable the simplification of testing Managed relationships in regards to projects across all levels of the company Specialties: Global SAP Cross-Application Testing Support Coordination and Management of Documentation and Databases Partnership Management Organization and Execution of projects Managing Communications with clients and stakeholders
Audrey-Anne Tarrant’s Current Industry Scotiabank
Audrey-Anne
Tarrant’s Prior Industry
Cgi
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Japan Tobacco International
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Graduates Program Telfer School Of Management
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Sears Home Services
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National Research Council
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Scotiabank
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Work Experience

Scotiabank
Customer Service Representative
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
National Research Council
Sap Application Support Officer
Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Sears Home Services
Administrative Assistant Iii
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Graduates Program Telfer School Of Management
Program Office Manager / Relationship And Partnership Manager
Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Japan Tobacco International
Sap Test And Project Coordinator / Sap Service Desk Team Lead And Analyst
Sun Feb 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Cgi
Helpdesk Team Lead / Helpdesk Analyst
Fri Jun 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)