Blaise O'brien

FAQ About Blaise O'brien

• What is Blaise O'brien's address?

  Blaise O'brien is located at
  Brooklyn, New York, United States

• What is Blaise O'brien's job title?

  Blaise O'brien is a
  IT Troubleshooting ✦ Break-Fix Repair ✦ Systems Analysis ✦ Technical Documentation & Training ► I deliver high-touch end-user/business-user support in enterprise IT environments, providing collaborative issue resolution and root cause analysis, bolstered by 16 years of progressive experience in the field. ► My success is fueled by my deep systems knowledge, ability to rapidly triage and resolve business critical issues, and provide long-range solutions and comprehensive training, documentation, and user self-service materials to optimize business productivity. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ CAREER PROGRESSION & MILESTONES INCLUDE: ► Promoted to team lead in help desk management organization at Fried Frank, entrusted with training team members and identifying opportunities to improve service delivery. ► Standardized help desk ticketing management process flows at Freid Frank LP, elevating service experience for business users in 5 offices worldwide. ► Co-led migration of Fried Frank's file management to deliver discovery-ready documentation with turnkey search, email management, meta-data, and records management. ► Sustained business continuity at Fried Frank during Hurricane Sandy as key member of a core restoration and emergency response team. ► Slashed trouble calls by 25% as project manager of Microsoft upgrade and printer maintenance process overhaul for the Archdiocese of New York. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ STRENGTHS & QUALIFICATIONS INCLUDE ✔︎ Software/Hardware & Networking ✔︎ Exchange & AD/DC Administration ✔︎ VPN/Remote Access ✔︎ Help Desk Ticketing ✔︎ Support Workflows ✔︎ Training & Coaching ✔︎ Root Cause Analysis ✔︎ Troubleshooting ✔︎ Knowledge Base Documentation ✔︎ Cross-Functional Communication ✔︎ Team Building & Mentorship 📧 Reach out through this profile or [email protected]. 📧 Teksystems

• What industry does Blaise O'brien currently work in?

  Blaise O'brien currently works in the
  Teksystems

• What is Blaise O'brien's area of expertise?

  Blaise O'brien specializes in
  IT Troubleshooting ✦ Break-Fix Repair ✦ Systems Analysis ✦ Technical Documentation & Training ► I deliver high-touch end-user/business-user support in enterprise IT environments, providing collaborative issue resolution and root cause analysis, bolstered by 16 years of progressive experience in the field. ► My success is fueled by my deep systems knowledge, ability to rapidly triage and resolve business critical issues, and provide long-range solutions and comprehensive training, documentation, and user self-service materials to optimize business productivity. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ CAREER PROGRESSION & MILESTONES INCLUDE: ► Promoted to team lead in help desk management organization at Fried Frank, entrusted with training team members and identifying opportunities to improve service delivery. ► Standardized help desk ticketing management process flows at Freid Frank LP, elevating service experience for business users in 5 offices worldwide. ► Co-led migration of Fried Frank's file management to deliver discovery-ready documentation with turnkey search, email management, meta-data, and records management. ► Sustained business continuity at Fried Frank during Hurricane Sandy as key member of a core restoration and emergency response team. ► Slashed trouble calls by 25% as project manager of Microsoft upgrade and printer maintenance process overhaul for the Archdiocese of New York. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ STRENGTHS & QUALIFICATIONS INCLUDE ✔︎ Software/Hardware & Networking ✔︎ Exchange & AD/DC Administration ✔︎ VPN/Remote Access ✔︎ Help Desk Ticketing ✔︎ Support Workflows ✔︎ Training & Coaching ✔︎ Root Cause Analysis ✔︎ Troubleshooting ✔︎ Knowledge Base Documentation ✔︎ Cross-Functional Communication ✔︎ Team Building & Mentorship 📧 Reach out through this profile or [email protected]. 📧

• Which languages does Blaise O'brien speak? 

  Blaise O'brien speaks the following languages:
  No languages available.

• Which industries has Blaise O'brien previously worked in?   

  Blaise O'brien has prior experience in the following industries:
  Teksystems , Fried Frank , Archdiocese Of New York , Robert Half Technology , Lps Consulting

• What is Blaise O'brien’s work experience?  

  Blaise O'brien has the following professional experience:
  Teksystems , Fried Frank , Archdiocese Of New York , Robert Half Technology , Lps Consulting .

• How can I find Blaise O'brien on LinkedIn?  

  You can view Blaise O'brien’s
  LinkedIn profile at LinkedIn URL.

• What are Blaise O'brien’s work email addresses?  

  Blaise O'brien’s work email addresses are
  [email protected] .

• What company does Blaise O'brien work for?  

  Blaise O'brien works at
  Teksystems