
Brian Sookhoo
With a demonstrated history of working in the financial services industry. I bring over 15 years of experience... | Bmo Financial Group, 234 Simcoe St 1st Fl, Canada
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Brian Sookhoo’s Emails br****@bm****.com
Brian Sookhoo’s Phone Numbers 1416513****
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Brian Sookhoo’s Location Bmo Financial Group, 234 Simcoe St 1st Fl, Canada
Brian Sookhoo’s Expertise With a demonstrated history of working in the financial services industry. I bring over 15 years of experience in Technical Help Desk and Customer Support Services. I have also worked as a Desktop Support Specialist and a UNIX Administrator. I am CompTIA A+ certified as well as having a Diploma in Computer Networking and Technical Support. • Platforms: Windows, Mac OS, Android, UNIX, Linux, AS400, PowerShell, Citrix, Command Prompt • Software: Microsoft Business Applications, M365 Apps and Services, Adobe, McAfee, LAN/WAN, TCP/IP, DNS, DHCP, Citrix, VPN, BASH, SSH, SSL, SFTP, FTP, https, and PsTools • Hardware: Wi-Fi & LAN/WAN Routers, Proxy servers, Ethernet, Apple and Android smartphones troubleshooting and support SKILLS AND ACCOMPLISHMENTS • Consistently achieved, a 90% first call resolution rate, which resulted in solid 20% efficiency in time saved and high customer satisfaction metrics • Instrumental in exceeding weekly security metrics with over 98% compliance metrics across IBM Canada and USA production environments
Brian Sookhoo’s Current Industry Bmo Financial
Brian
Sookhoo’s Prior Industry
Bmo Financial
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Work Experience

Bmo Financial
Senior Technical Support Specialist
Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Present