Bryan Cross

FAQ About Bryan Cross

• What is Bryan Cross's address?

  Bryan Cross is located at
  Omaha, Nebraska, United States

• What is Bryan Cross's job title?

  Bryan Cross is a
  Self-Driven and resourceful Call Center Leader with over 10 years experience and a proven record of success in enhancing profitability by decreasing operating costs, implementing continuous improvement strategies. Leading teams of customer service-focused professionals in multi-channel environment improving customer ratings, reduce complaints and increase business. Core Competencies: •Call Center Management •Operations Management •Performance Management •Relationship Management •Project Management •Strategic Planning •Process Improvement •Six-Sigma Process •Compliance •Call Center Sales •Sales and Marketing •Reporting Analytics •Training and Development •Mentoring Accomplishments: •Led project implementation of technological advancements, including updated Interactive Voice Response (IVR) call routing, Cisco Live Chat, and post-call survey software across three center locations •Managed the successful consolidation of over five internal Call Centers to provide a seamless customer service interaction which improved customer satisfaction by 24% •Saved over 430,000 in annual expenses by educating staff on appropriate shipping methods regarding express mail, next-day, and ground service in addition to consolidating department Post Office Boxes and eliminating inactive postal services accounts •Onboard, train and direct staff in resolving complex digital and telephone-based customer inquiries and issues related to checking/savings, credit cards, mortgages, auto loans, online account opening, small business, online and mobile banking. •Lead medium to large complex projects to successful implementation while collaborating with various levels of management. •Manage remote teams of customer service agents •Established Employee Resource Groups to enhance community and employee engagement in support of corporate diversity and inclusion initiatives •Effectively managed and collaborated with executive team on Resource Group budgets to maximize programs/projects •Instrumental in educational programs by partnering with other Resource Groups and Learning & Development teams to help educate on diversity topics •Acted as Champion of a culture that creates more diverse, inclusive, and integrative work environment and community Centris Federal Credit Union

• What industry does Bryan Cross currently work in?

  Bryan Cross currently works in the
  Centris Federal Credit Union

• What is Bryan Cross's area of expertise?

  Bryan Cross specializes in
  Self-Driven and resourceful Call Center Leader with over 10 years experience and a proven record of success in enhancing profitability by decreasing operating costs, implementing continuous improvement strategies. Leading teams of customer service-focused professionals in multi-channel environment improving customer ratings, reduce complaints and increase business. Core Competencies: •Call Center Management •Operations Management •Performance Management •Relationship Management •Project Management •Strategic Planning •Process Improvement •Six-Sigma Process •Compliance •Call Center Sales •Sales and Marketing •Reporting Analytics •Training and Development •Mentoring Accomplishments: •Led project implementation of technological advancements, including updated Interactive Voice Response (IVR) call routing, Cisco Live Chat, and post-call survey software across three center locations •Managed the successful consolidation of over five internal Call Centers to provide a seamless customer service interaction which improved customer satisfaction by 24% •Saved over 430,000 in annual expenses by educating staff on appropriate shipping methods regarding express mail, next-day, and ground service in addition to consolidating department Post Office Boxes and eliminating inactive postal services accounts •Onboard, train and direct staff in resolving complex digital and telephone-based customer inquiries and issues related to checking/savings, credit cards, mortgages, auto loans, online account opening, small business, online and mobile banking. •Lead medium to large complex projects to successful implementation while collaborating with various levels of management. •Manage remote teams of customer service agents •Established Employee Resource Groups to enhance community and employee engagement in support of corporate diversity and inclusion initiatives •Effectively managed and collaborated with executive team on Resource Group budgets to maximize programs/projects •Instrumental in educational programs by partnering with other Resource Groups and Learning & Development teams to help educate on diversity topics •Acted as Champion of a culture that creates more diverse, inclusive, and integrative work environment and community

• Which languages does Bryan Cross speak? 

  Bryan Cross speaks the following languages:
  No languages available.

• Which industries has Bryan Cross previously worked in?   

  Bryan Cross has prior experience in the following industries:
  Bank Of The West , Bank Of The West , Bank Of The West , Social Dandelion , Bank Of America , Bank Of America , Bank Of America , Bank Of America

• What is Bryan Cross’s work experience?  

  Bryan Cross has the following professional experience:
  Centris Federal Credit Union , Bank Of The West , Bank Of The West , Bank Of The West , Social Dandelion , Bank Of America , Bank Of America , Bank Of America , Bank Of America .

• How can I find Bryan Cross on LinkedIn?  

  You can view Bryan Cross’s
  LinkedIn profile at LinkedIn URL.

• What are Bryan Cross’s work email addresses?  

  Bryan Cross’s work email addresses are
  [email protected] .

• What company does Bryan Cross work for?  

  Bryan Cross works at
  Centris Federal Credit Union