Camille Ayson

FAQ About Camille Ayson

• What is Camille Ayson's address?

  Camille Ayson is located at
  Philippines

• What is Camille Ayson's job title?

  Camille Ayson is a
  Notable Projects and Accomplishments • Successfully transitioned and managed 2 new sites for the program with the help of the launch team. • Exceeded client requirements – Customer Satisfaction, AHT, Service levels, Shrinkage, ASA, Interval Adherence, Handle Rate etc. • Expanded main Tier 1 Voice group to another site and exceeded the targets even if the new site is <6 months in tenure • Successfully spearheaded a CSAT and FCR project with specifics to call types and agent skill to hit and exceed CSAT and FCR targets for 2 sites • Re-developed the client automated Monthly Score Card to show a daily overview and analyze the median skill per tenure for further enhancement. • Minimized cost for both client and company with successful Cross skilling (TSR-CSR) of entire circle across three centres. • Reduced client cost for credit issuance by 10% thru implementing stricter weekly measures based from credit analysis and creating a traction for offenders • Successfully transitioned 3 new LOBs/Skills to the centre by upgrading consultant’s skills while ensuring smooth transition through correspondence with clients/Telephony/WFM and other internal and external teams. • Helped create security with financial data from Email and Chat channels thru process and tool audit and addressed/managed the gaps with the help of the IT team • Resolved and attained SLA (Interval Adherence, Daily Staffing Adherence and ASA) targets per LOB and overall combined for a travel account, optimizing the workforce and capacity planning and sending real time alerts and notifications to clients for a proactive and transparent approach in our abilities to handle the volume. Thumbtack

• What industry does Camille Ayson currently work in?

  Camille Ayson currently works in the
  Thumbtack

• What is Camille Ayson's area of expertise?

  Camille Ayson specializes in
  Notable Projects and Accomplishments • Successfully transitioned and managed 2 new sites for the program with the help of the launch team. • Exceeded client requirements – Customer Satisfaction, AHT, Service levels, Shrinkage, ASA, Interval Adherence, Handle Rate etc. • Expanded main Tier 1 Voice group to another site and exceeded the targets even if the new site is <6 months in tenure • Successfully spearheaded a CSAT and FCR project with specifics to call types and agent skill to hit and exceed CSAT and FCR targets for 2 sites • Re-developed the client automated Monthly Score Card to show a daily overview and analyze the median skill per tenure for further enhancement. • Minimized cost for both client and company with successful Cross skilling (TSR-CSR) of entire circle across three centres. • Reduced client cost for credit issuance by 10% thru implementing stricter weekly measures based from credit analysis and creating a traction for offenders • Successfully transitioned 3 new LOBs/Skills to the centre by upgrading consultant’s skills while ensuring smooth transition through correspondence with clients/Telephony/WFM and other internal and external teams. • Helped create security with financial data from Email and Chat channels thru process and tool audit and addressed/managed the gaps with the help of the IT team • Resolved and attained SLA (Interval Adherence, Daily Staffing Adherence and ASA) targets per LOB and overall combined for a travel account, optimizing the workforce and capacity planning and sending real time alerts and notifications to clients for a proactive and transparent approach in our abilities to handle the volume.

• Which languages does Camille Ayson speak? 

  Camille Ayson speaks the following languages:
  No languages available.

• Which industries has Camille Ayson previously worked in?   

  Camille Ayson has prior experience in the following industries:
  Sutherland , Concentrix , Sutherland , Sutherland , Sutherland

• What is Camille Ayson’s work experience?  

  Camille Ayson has the following professional experience:
  Thumbtack , Sutherland , Concentrix , Sutherland , Sutherland , Sutherland , Thumbtack .

• How can I find Camille Ayson on LinkedIn?  

  You can view Camille Ayson’s
  LinkedIn profile at LinkedIn URL.

• What are Camille Ayson’s work email addresses?  

  Camille Ayson’s work email addresses are
  [email protected] .

• What company does Camille Ayson work for?  

  Camille Ayson works at
  Thumbtack