Carlos Medina
Over 10 years of experience within the BPO/KPO/ITO industry, 9 of them in Leadership roles in charge of... | Managua, Managua, Nicaragua
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Carlos Medina’s Emails cm****@op****.com
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Carlos Medina’s Location Managua, Managua, Nicaragua
Carlos Medina’s Expertise Over 10 years of experience within the BPO/KPO/ITO industry, 9 of them in Leadership roles in charge of Client Relations, Operations and P&L. Currently leading our 2 Corporate Support Centers in Nicaragua and Colombia, to service our parent company, Now Optics: the fastest-growing optical retailer in the US. Supporting over 20 departments including Call Center, HR, IT, Marketing, Recruitment, Back-Office, Training and Accounting & Finance. Team player and hands-on in Sales metrics, CSAT, Financial KPIs and Continuous Improvement while assuring that our operations are carried with superior performance standards and ROI.
Carlos Medina’s Current Industry Opticall Bpo
Carlos
Medina’s Prior Industry
Opticall Bpo
|
Sitel
|
Dichter And Neira
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Work Experience
Opticall Bpo
Director, Bpo Business Management
Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Opticall Bpo
Country Manager
Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Dichter And Neira
Cati B2b/B2c Research - Regional Manager
Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Dichter And Neira
General Manager
Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Operations Manager Jr. | Outlier Management & Nesting Programs
Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Operations Manager Junior
Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Senior Supervisor
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Supervisor
Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Quality Assurance Analyst
Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Customer Service Representative
Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Opticall Bpo
Director, Bpo Business Management
— PresentSkills
Languages
Carlos Medina Email Addresses
FAQ About Carlos Medina
-
Carlos Medina is located at
Managua, Managua, Nicaragua -
Carlos Medina is a
Over 10 years of experience within the BPO/KPO/ITO industry, 9 of them in Leadership roles in charge of Client Relations, Operations and P&L. Currently leading our 2 Corporate Support Centers in Nicaragua and Colombia, to service our parent company, Now Optics: the fastest-growing optical retailer in the US. Supporting over 20 departments including Call Center, HR, IT, Marketing, Recruitment, Back-Office, Training and Accounting & Finance. Team player and hands-on in Sales metrics, CSAT, Financial KPIs and Continuous Improvement while assuring that our operations are carried with superior performance standards and ROI. Opticall Bpo -
Carlos Medina currently works in the
Opticall Bpo -
Carlos Medina specializes in
Over 10 years of experience within the BPO/KPO/ITO industry, 9 of them in Leadership roles in charge of Client Relations, Operations and P&L. Currently leading our 2 Corporate Support Centers in Nicaragua and Colombia, to service our parent company, Now Optics: the fastest-growing optical retailer in the US. Supporting over 20 departments including Call Center, HR, IT, Marketing, Recruitment, Back-Office, Training and Accounting & Finance. Team player and hands-on in Sales metrics, CSAT, Financial KPIs and Continuous Improvement while assuring that our operations are carried with superior performance standards and ROI. -
Carlos Medina speaks the following languages:
No languages available. -
Carlos Medina has prior experience in the following industries:
Opticall Bpo , Dichter And Neira , Dichter And Neira , Sitel , Sitel , Sitel , Sitel , Sitel , Sitel -
Carlos Medina has the following professional experience:
Opticall Bpo , Opticall Bpo , Dichter And Neira , Dichter And Neira , Sitel , Sitel , Sitel , Sitel , Sitel , Sitel , Opticall Bpo . -
You can view Carlos Medina’s
LinkedIn profile at LinkedIn URL. -
Carlos Medina’s work email addresses are
[email protected] . -
Carlos Medina works at
Opticall Bpo
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