
Carlos Origuen
Order entry and engaging in order/project management for Commercial Sales Provide post-sales support to Internal and External customers... | United States
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Carlos Origuen’s Emails ca****@jp****.com
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Carlos Origuen’s Location United States
Carlos Origuen’s Expertise Order entry and engaging in order/project management for Commercial Sales Provide post-sales support to Internal and External customers Track shipments and logistics to customer job sites on the sale of commercial equipment Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines. Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone calls.Answering customer calls and actively listening to identify their issues. Building customer relationships, earning their loyalty and trust. Troubleshooting problems and resolving a range of customer issues from billing, to account concerns. Being an engaged customer advocate Meeting or exceeding performance targets Thinking on your feet and learning in an ever-changing environment Handling your customer’s needs with integrity and empathy in one transaction. Accurately navigating and maneuvering through multiple computer applications and screens simultaneously.• Prepared ingredients for cooking, including portioning, chopping, and storing food. Washed and peeled fresh fruits and vegetables. Weighed, measured, and mixed ingredients. • Prepared and cooked food according to recipes, quality standards, presentation standards, food preparation checklist and number of persons to be served. • Operated ovens, stoves, grills, microwaves, fryers and other equipment. • Tested foods to determine if they have been cooked sufficiently. Checked and ensured the correctness of the temperature of appliances and food. • Monitored food quality while preparing food. • Set-up and break down work station. • Served food in proper portions onto proper receptacles. • Washed and disinfect kitchen area, tables, tools, knives, and equipment. • Took orders from customers, input orders into micros, and obtain payment and provide change. • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Prepared food, coffee and other beverages. • Processed all orders and collected payment from customers. • Provided assistance in Food and Beverage areas including busing, cleaning and resetting tables, delivering food to guests, general cleaning of food and beverage prep areas and other areas within the lobby area. • Followed all company and safety and security policies and procedures; reported maintenance needs, accidents, injuries, and unsafe work conditions to manager; completed safety training and certifications. • Ensured uniform and personal appearance were clean and professional; maintained confidentiality of proprietary information; protected company assets. • Spoke with others using clear and professional language. • Developed and maintained positive working relationships with others; supported team to reach common goals; listened and responded appropriately to the concerns of other employees. • Ensured adherence to quality expectations and standards.Purchased materials in a timely manner and at the lowest cost. • Maintained records of goods ordered and received. • Located vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales. • Prepared and processed requisitions and purchase orders for supplies and equipment. • Controlled purchasing department budgets. • Interviewed and hire staff, and oversee staff training. • Reviewed purchase order claims and contracts for conformance to company policy. • Analyzed market and delivery systems in order to assess present and future material availability. • Developed and implemented purchasing and contract management instructions, policies, and procedures. • Participated in the development of specifications for equipment, products or substitute materials. • Resolved vendor or contractor grievances, and claims against suppliers. • Represented company in negotiating contracts and formulating policies with suppliers. • Managed supply base and drive supplier performance. • Directed and coordinated activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies. • Participated in meetings, trainings, workshops, etc. for the purpose of conveying and/or gathering information required to perform job functions. • Responded to inquiries from a variety of internal and external sources for the purpose of providing information, direction and/or appropriate referrals. • Served as a liaison with vendors for the purpose of monitoring and consolidation of orders for better management of expenses. • Prepared reports regarding market conditions and merchandise costs. • Arranged for disposal of surplus materials. • Supervised assigned staff (e.g. employee concerns/problems, directing work, training, disciplining, performance appraisals, etc.) for the purpose of ensuring work assignments are complete and within department objectives.• Answered, screened and routed incoming calls to the appropriate individual according to the company established procedures. • Responsible for retrieving messages from the general mailbox and forwarding them to the appropriate individual/department. • Greeted visitors, determine nature of visit, and direct or escort them to specific destinations • Responsible for receiving mail, and for the delivery and pick-up of express mail services (FedEx, UPS, etc.). • Filed and maintain records, analyze data, and determine answers to questions from clients or members of the public. • Responsible for opening and closing visitor area • Performed administrative support tasks for other departments as required • Performed other duties or tasks as assigned.• Socialized and interacted with customers as they came • Inquired what the customer needs are and direct them by escorting them to the area depending on what the customer would like to buy • Helped customer make selections by building customer confidence; offering suggestions and advise • Described a product's features and benefits; demonstrated use and operation of the product • Provided information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options • Ensured customer service satisfaction and good client relationships, • Documented sales by creating or updating customer profile records, responded to sales inquiries and concerns by phone, electronically or in person • Kept clientele informed by notifying them of preferred customer sales, followed up on sales activity and future merchandise of potential interest and provide information about available financing • Processed payments by cash, credit cards, checks and financing • Established good communications and interpersonal skills to relate with customers, fellow workers, and management effectively • Effectively initiated new contacts and convert into buyers • Engaged in promotion activities with the aim of improving sales • Stocked shelves, counters or tables with merchandise • Set up advertising displays or arrange merchandise on counters or tables to promote sales • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Cleaned rooms or work areas, arranged and displayed merchandise, kept merchandise area tidy, stocked and organized merchandise.
Carlos Origuen’s Current Industry Jp Morgan
Carlos
Origuen’s Prior Industry
Inversiones Pcxpress
|
Inavi
|
Distribuidora Espofices
|
Marriott International
|
Trustco Bank
|
Carrier Enterprise
|
Jp Morgan
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Work Experience

Jp Morgan
Specialist 2 Credit Card Customer Service
Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Carrier Enterprise
Account Order Manager
Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Trustco Bank
Customer Service Coordinator
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Marriott International
Bistro Team Member
Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Distribuidora Espofices
Senior Purchasing Manager
Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Inavi
Recepcionista
Sun Sep 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Inversiones Pcxpress
Retail Sales Associate
Fri Dec 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)