Carolee Cook caroleecook@angelfire.com & | 25 years of experience as a senior customer service call center/operation leader in local, regional, national and international space within small and large scale organizations. I also have 15 years of program and project management experience, driving projects to positively impact the way in which a customer will do business with a company, including new product launches and changes to existing services and processes. Highlights of my experience and accomplishments: • Exceptional relationship management skills across multiple departments and disciplines, with a proven history of building and maintaining relationships across all levels of an organization. • Excellent leadership and people management skills. • Repeatedly acknowledged for improving processes and customer satisfaction through the identification, development and implementation of solutions to eliminate root causes that create customer dissatisfaction. • 7 years of experience as a vendor account manager and as a client service director for a provider of both LCLM and HCLM business process outsourcing. • 10 years of experience in developing and delivering customer service and Microsoft office training programs • Prepared and managed budgets up to 900M. • Proficient in Office 2003 – 2007 (Word, Excel and PowerPoint), Windows XP and Vista. • Self-motivated, team oriented professional with a very strong work ethic. Flexible thinker and thrive on a fast and challenging paced environment. Excellent communication and organization skills.

Carolee Cook

25 years of experience as a senior customer service call center/operation leader in local, regional, national and international...

8410 Northeast 129th Place, Kirkland, United States

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Carolee Cook’s Emails [email protected]

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Carolee Cook’s Location 8410 Northeast 129th Place, Kirkland, United States

Carolee Cook’s Expertise 25 years of experience as a senior customer service call center/operation leader in local, regional, national and international space within small and large scale organizations. I also have 15 years of program and project management experience, driving projects to positively impact the way in which a customer will do business with a company, including new product launches and changes to existing services and processes. Highlights of my experience and accomplishments: • Exceptional relationship management skills across multiple departments and disciplines, with a proven history of building and maintaining relationships across all levels of an organization. • Excellent leadership and people management skills. • Repeatedly acknowledged for improving processes and customer satisfaction through the identification, development and implementation of solutions to eliminate root causes that create customer dissatisfaction. • 7 years of experience as a vendor account manager and as a client service director for a provider of both LCLM and HCLM business process outsourcing. • 10 years of experience in developing and delivering customer service and Microsoft office training programs • Prepared and managed budgets up to 900M. • Proficient in Office 2003 – 2007 (Word, Excel and PowerPoint), Windows XP and Vista. • Self-motivated, team oriented professional with a very strong work ethic. Flexible thinker and thrive on a fast and challenging paced environment. Excellent communication and organization skills.

Carolee Cook’s Current Industry Retired

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Work Experience

Retired

N/A

Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Microsoft

Vendor Account Manager

Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Microsoft

Service Delivry Manager

Mon Mar 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Vcustomer

Director of Global Client Services

Tue Jul 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

T Mobile

Customer Service Program Manager

Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)

Getty Images

VP Customer Operation and Sales

Thu Mar 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)

At And T

VP Customer Operations

Tue Jan 01 1985 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Carolee Cook

Carolee Cook is located at
8410 Northeast 129th Place, Kirkland, United States

Carolee Cook is a
25 years of experience as a senior customer service call center/operation leader in local, regional, national and international space within small and large scale organizations. I also have 15 years of program and project management experience, driving projects to positively impact the way in which a customer will do business with a company, including new product launches and changes to existing services and processes. Highlights of my experience and accomplishments: • Exceptional relationship management skills across multiple departments and disciplines, with a proven history of building and maintaining relationships across all levels of an organization. • Excellent leadership and people management skills. • Repeatedly acknowledged for improving processes and customer satisfaction through the identification, development and implementation of solutions to eliminate root causes that create customer dissatisfaction. • 7 years of experience as a vendor account manager and as a client service director for a provider of both LCLM and HCLM business process outsourcing. • 10 years of experience in developing and delivering customer service and Microsoft office training programs • Prepared and managed budgets up to 900M. • Proficient in Office 2003 – 2007 (Word, Excel and PowerPoint), Windows XP and Vista. • Self-motivated, team oriented professional with a very strong work ethic. Flexible thinker and thrive on a fast and challenging paced environment. Excellent communication and organization skills. Retired

Carolee Cook currently works in the
Retired

Carolee Cook specializes in
25 years of experience as a senior customer service call center/operation leader in local, regional, national and international space within small and large scale organizations. I also have 15 years of program and project management experience, driving projects to positively impact the way in which a customer will do business with a company, including new product launches and changes to existing services and processes. Highlights of my experience and accomplishments: • Exceptional relationship management skills across multiple departments and disciplines, with a proven history of building and maintaining relationships across all levels of an organization. • Excellent leadership and people management skills. • Repeatedly acknowledged for improving processes and customer satisfaction through the identification, development and implementation of solutions to eliminate root causes that create customer dissatisfaction. • 7 years of experience as a vendor account manager and as a client service director for a provider of both LCLM and HCLM business process outsourcing. • 10 years of experience in developing and delivering customer service and Microsoft office training programs • Prepared and managed budgets up to 900M. • Proficient in Office 2003 – 2007 (Word, Excel and PowerPoint), Windows XP and Vista. • Self-motivated, team oriented professional with a very strong work ethic. Flexible thinker and thrive on a fast and challenging paced environment. Excellent communication and organization skills.