Charles Lill

FAQ About Charles Lill

• What is Charles Lill's address?

  Charles Lill is located at
  Morningstar, 3/100 Barangaroo Ave, Australia

• What is Charles Lill's job title?

  Charles Lill is a
  A motivated and results-focused financial services professional with an extensive background in operations and client service focused roles both in Australasia and the U.K. An outstanding manager with a strong track record in building and developing high-performing teams that consistently exceed sales and service objectives in a supportive, adaptable and transparent team environment. Demonstrated success in leading operational and service teams to create, develop and implement innovative initiatives to both transform business processes and improve service delivery. Exceptional communication and relationship building skills across all management and client levels. With a hunger for, and commitment to continued learning and growth in all aspects of both professional and personal endeavours. As a Strategic Customer Success Manager in Morningstar Australasia's Operations team, my primary focus is to deliver exceptional support and service to our key strategic clients. By leveraging my diverse skill set I aim to gain a deep understanding of how our Morningstar solutions empower their businesses and contribute to their success. KEY AREAS OF EXPERTISE Relationship Management: Worked effectively with a range of management levels, peers, clients, legal teams and service providers Customer Service/Client Relations: Built internal and external stakeholder relationships whilst promoting an escalation culture across the corporation to enhance client experience; integral in identifying new business development opportunities and relationships through service reviews Team Leadership: Led teams >35 people, including Retail and Institutional investment service desks, Mortgage Settlements, Discharge and Call Centre teams; developed Mortgages Call Centre team through coaching, training and mentoring initiatives to enhance skills matrix and address succession planning Operational Risk Management: Embedded a risk culture with Client Support and Call Centre teams by implementing initiatives such as monthly audit checks, spot checks, and best practice procedures. Worked with Morningstar compliance officer to implement complaint process and expand to Mumbai global service centre Project Management: Led global projects to create and operationalize support models to service retail and institutional client segments Morningstar

• What industry does Charles Lill currently work in?

  Charles Lill currently works in the
  Morningstar

• What is Charles Lill's area of expertise?

  Charles Lill specializes in
  A motivated and results-focused financial services professional with an extensive background in operations and client service focused roles both in Australasia and the U.K. An outstanding manager with a strong track record in building and developing high-performing teams that consistently exceed sales and service objectives in a supportive, adaptable and transparent team environment. Demonstrated success in leading operational and service teams to create, develop and implement innovative initiatives to both transform business processes and improve service delivery. Exceptional communication and relationship building skills across all management and client levels. With a hunger for, and commitment to continued learning and growth in all aspects of both professional and personal endeavours. As a Strategic Customer Success Manager in Morningstar Australasia's Operations team, my primary focus is to deliver exceptional support and service to our key strategic clients. By leveraging my diverse skill set I aim to gain a deep understanding of how our Morningstar solutions empower their businesses and contribute to their success. KEY AREAS OF EXPERTISE Relationship Management: Worked effectively with a range of management levels, peers, clients, legal teams and service providers Customer Service/Client Relations: Built internal and external stakeholder relationships whilst promoting an escalation culture across the corporation to enhance client experience; integral in identifying new business development opportunities and relationships through service reviews Team Leadership: Led teams >35 people, including Retail and Institutional investment service desks, Mortgage Settlements, Discharge and Call Centre teams; developed Mortgages Call Centre team through coaching, training and mentoring initiatives to enhance skills matrix and address succession planning Operational Risk Management: Embedded a risk culture with Client Support and Call Centre teams by implementing initiatives such as monthly audit checks, spot checks, and best practice procedures. Worked with Morningstar compliance officer to implement complaint process and expand to Mumbai global service centre Project Management: Led global projects to create and operationalize support models to service retail and institutional client segments

• Which languages does Charles Lill speak? 

  Charles Lill speaks the following languages:
  No languages available.

• Which industries has Charles Lill previously worked in?   

  Charles Lill has prior experience in the following industries:
  Macquarie , Macquarie , Sabbatical , Pave Financial Management , Sabbatical , Rock Financial Consultants , Halifax , Birmingham Midshires , City Financial Partners

• What is Charles Lill’s work experience?  

  Charles Lill has the following professional experience:
  Morningstar , Morningstar , Macquarie , Macquarie , Sabbatical , Pave Financial Management , Sabbatical , Rock Financial Consultants , Halifax , Birmingham Midshires , City Financial Partners .

• How can I find Charles Lill on LinkedIn?  

  You can view Charles Lill’s
  LinkedIn profile at LinkedIn URL.

• What are Charles Lill’s work email addresses?  

  Charles Lill’s work email addresses are
  [email protected] .

• What company does Charles Lill work for?  

  Charles Lill works at
  Morningstar