Chris Michael

FAQ About Chris Michael

• What is Chris Michael's address?

  Chris Michael is located at
  Austin, Texas, United States

• What is Chris Michael's job title?

  Chris Michael is a
  I'm a problem solver with a strong diverse technical background in Information Technology (IT) Infrastructure, support and services management. I have extensive experience using ITIL principles, project management, and Agile framework based methodologies - Federal government customer experience with active Federal Public Trust security clearance (Peraton, Insight Global, TTEC), technology (Dell Dell EMC), and oilfield services (geophysical wireline) (Western Atlas, Baker Hughes, (Schlumberger) WesternGeco). I provided Operations Project Manager support and served on the Board of Directors for HIREDTexas, a 501C3 non-profit job club. I interface with team members, nurture long-lasting business relationships, escalate unresolved issues, and continuously pursue strategies to maximize customer satisfaction. As a trusted advisor, I work with internal and external customers to resolve escalated issues in a fast paced business environment and collaborate under tight deadlines to deliver mission critical results. I ensure effective ownership, communication, coordination, and facilitation of incident activities to support customers. What I do: • Manage critical incidents within a Call Center / Service Desk environment. • Lead conference calls. • Engage appropriate resources. • Create and deliver status emails, executive summaries, preliminary assessments and after action reports for users with different technical skill levels. • Filter distractions that would hinder or slow down the efforts of the troubleshooting team. • Utilize effective interpersonal skills, and influencing skills to interface with internal and external customers, vendors and management. • Use ITILv3/v4 process knowledge. • Analyze incidents for lessons learned, root cause, corrective actions, and problem management. • Demonstrate skills in understanding system/solution architectures to break out key services to identify Configuration Items (CIs) and related services that could be impacted during a service interruption. I welcome a conversation to discuss how my qualifications position me to support your organization. You can contact me by phone 281.687.3114 or through email: [email protected]. Certifications: CompTIA Cloud Essentials; ITIL V3 Foundation in IT Service Management; PRINCE2 Foundation Certificate in Project Management; PRINCE2 Agile Foundation Certificate in Agile Project Management; VMware Certified Associate - Digital Business Transformation (VCA-DBT) Cm Consulting

• What industry does Chris Michael currently work in?

  Chris Michael currently works in the
  Cm Consulting

• What is Chris Michael's area of expertise?

  Chris Michael specializes in
  I'm a problem solver with a strong diverse technical background in Information Technology (IT) Infrastructure, support and services management. I have extensive experience using ITIL principles, project management, and Agile framework based methodologies - Federal government customer experience with active Federal Public Trust security clearance (Peraton, Insight Global, TTEC), technology (Dell Dell EMC), and oilfield services (geophysical wireline) (Western Atlas, Baker Hughes, (Schlumberger) WesternGeco). I provided Operations Project Manager support and served on the Board of Directors for HIREDTexas, a 501C3 non-profit job club. I interface with team members, nurture long-lasting business relationships, escalate unresolved issues, and continuously pursue strategies to maximize customer satisfaction. As a trusted advisor, I work with internal and external customers to resolve escalated issues in a fast paced business environment and collaborate under tight deadlines to deliver mission critical results. I ensure effective ownership, communication, coordination, and facilitation of incident activities to support customers. What I do: • Manage critical incidents within a Call Center / Service Desk environment. • Lead conference calls. • Engage appropriate resources. • Create and deliver status emails, executive summaries, preliminary assessments and after action reports for users with different technical skill levels. • Filter distractions that would hinder or slow down the efforts of the troubleshooting team. • Utilize effective interpersonal skills, and influencing skills to interface with internal and external customers, vendors and management. • Use ITILv3/v4 process knowledge. • Analyze incidents for lessons learned, root cause, corrective actions, and problem management. • Demonstrate skills in understanding system/solution architectures to break out key services to identify Configuration Items (CIs) and related services that could be impacted during a service interruption. I welcome a conversation to discuss how my qualifications position me to support your organization. You can contact me by phone 281.687.3114 or through email: [email protected]. Certifications: CompTIA Cloud Essentials; ITIL V3 Foundation in IT Service Management; PRINCE2 Foundation Certificate in Project Management; PRINCE2 Agile Foundation Certificate in Agile Project Management; VMware Certified Associate - Digital Business Transformation (VCA-DBT)

• Which languages does Chris Michael speak? 

  Chris Michael speaks the following languages:
  No languages available.

• Which industries has Chris Michael previously worked in?   

  Chris Michael has prior experience in the following industries:
  Cm Incident Manager , Peraton , Cm Incident Manager , Cm Consulting , Dell Emc , Dell , Dell , Dell , Dell

• What is Chris Michael’s work experience?  

  Chris Michael has the following professional experience:
  Cm Consulting , Cm Incident Manager , Peraton , Cm Incident Manager , Cm Consulting , Dell Emc , Dell , Dell , Dell , Dell .

• How can I find Chris Michael on LinkedIn?  

  You can view Chris Michael’s
  LinkedIn profile at LinkedIn URL.

• What are Chris Michael’s work email addresses?  

  Chris Michael’s work email addresses are
  [email protected] .

• What company does Chris Michael work for?  

  Chris Michael works at
  Cm Consulting