Christine Silvestre

FAQ About Christine Silvestre

• What is Christine Silvestre's address?

  Christine Silvestre is located at
  Unionbank Of The Philippines, 1763 Paz Mendoza Quezon Blvd, Philippines

• What is Christine Silvestre's job title?

  Christine Silvestre is a
  I am currently a team leader handling Inbound collections. My team works on 5 products - mortgage,personal loans, credit cards, savings accounts and small business banking. Out of the 5 products i specialize with small business banking which caters to both business loans and savings accounts under a business name. - Manages a team of 15 customer-focused Associates servicing Australian based clients who collaborate to minimize losses through collection negotiations, hardship referrals, and resolution of complaints - Supports the strategies and delivers initiatives of Customer Service Operations to improve business outcomes and reduce risks. - Ensures key metrics of the team (Handle Time, Quality Checkpoints, Customer Promises) are met through effective coaching - Maintains a capable workforce through forecasting, capacity planning, and outlier management. - Conducts monthly performance reviews and monitors development of the team. - Collaborates with the Development Team through Sprints/ Scrums to identify operational challenges and communicates actionable recommendations to business leaders. Unionbank

• What industry does Christine Silvestre currently work in?

  Christine Silvestre currently works in the
  Unionbank

• What is Christine Silvestre's area of expertise?

  Christine Silvestre specializes in
  I am currently a team leader handling Inbound collections. My team works on 5 products - mortgage,personal loans, credit cards, savings accounts and small business banking. Out of the 5 products i specialize with small business banking which caters to both business loans and savings accounts under a business name. - Manages a team of 15 customer-focused Associates servicing Australian based clients who collaborate to minimize losses through collection negotiations, hardship referrals, and resolution of complaints - Supports the strategies and delivers initiatives of Customer Service Operations to improve business outcomes and reduce risks. - Ensures key metrics of the team (Handle Time, Quality Checkpoints, Customer Promises) are met through effective coaching - Maintains a capable workforce through forecasting, capacity planning, and outlier management. - Conducts monthly performance reviews and monitors development of the team. - Collaborates with the Development Team through Sprints/ Scrums to identify operational challenges and communicates actionable recommendations to business leaders.

• Which languages does Christine Silvestre speak? 

  Christine Silvestre speaks the following languages:
  No languages available.

• Which industries has Christine Silvestre previously worked in?   

  Christine Silvestre has prior experience in the following industries:
  Anz , Anz , Anz , Anz , Ace Insurance , Sitel

• What is Christine Silvestre’s work experience?  

  Christine Silvestre has the following professional experience:
  Unionbank , Anz , Anz , Anz , Anz , Ace Insurance , Sitel .

• How can I find Christine Silvestre on LinkedIn?  

  You can view Christine Silvestre’s
  LinkedIn profile at LinkedIn URL.

• What are Christine Silvestre’s work email addresses?  

  Christine Silvestre’s work email addresses are
  [email protected] .

• What company does Christine Silvestre work for?  

  Christine Silvestre works at
  Unionbank