Cindi Cockerham

FAQ About Cindi Cockerham

• What is Cindi Cockerham's address?

  Cindi Cockerham is located at
  San Antonio, Texas, United States

• What is Cindi Cockerham's job title?

  Cindi Cockerham is a
  Proficient result producing Information Technology professional, with a proven record of accomplishment in service desk support, training, process design, knowledge base implementation, and technical writing skills, with exceptional customer support skills. Compacted leadership, organizational, training and support skills. Adept at communicating with management, guests/clients, and internal departments to coordinate overall departmental efforts. With an abundance of Management experience; I strive for excellence not just from myself but guiding teams reporting to me towards the same. Mentoring and guiding a team of employees with a positive, cooperative attitude that I have displayed throughout my career. I believe in looking for opportunities to improve team, individuals, and user support. Maintaining professional constant communications with upper management. I maintain calm under pressure and adapt to meet the unique needs of each organization. I am passionate regarding training, designing training modules, conducting training and many applications to assist in training classes. Building a Service Desk team with consistent Customer satisfaction scores of 4.75 out of 5 and up on a monthly basis. Maintaining low average talk time below 7 minutes average, with minimal abandonment rate of below 3% on a consistent basis. Building of Monthly, Weekly, Yearly and Road mapping presentations and dashboards to relay progress of project to Client. Development, design and implementation of the ServiceNow toolset to improve automation, and promote self-service. Mentoring and guiding to improve the development team. Conducting many training seminars for Level 1, Level 2, Level 3 support teams and end users on ServiceNow. Purple Communications

• What industry does Cindi Cockerham currently work in?

  Cindi Cockerham currently works in the
  Purple Communications

• What is Cindi Cockerham's area of expertise?

  Cindi Cockerham specializes in
  Proficient result producing Information Technology professional, with a proven record of accomplishment in service desk support, training, process design, knowledge base implementation, and technical writing skills, with exceptional customer support skills. Compacted leadership, organizational, training and support skills. Adept at communicating with management, guests/clients, and internal departments to coordinate overall departmental efforts. With an abundance of Management experience; I strive for excellence not just from myself but guiding teams reporting to me towards the same. Mentoring and guiding a team of employees with a positive, cooperative attitude that I have displayed throughout my career. I believe in looking for opportunities to improve team, individuals, and user support. Maintaining professional constant communications with upper management. I maintain calm under pressure and adapt to meet the unique needs of each organization. I am passionate regarding training, designing training modules, conducting training and many applications to assist in training classes. Building a Service Desk team with consistent Customer satisfaction scores of 4.75 out of 5 and up on a monthly basis. Maintaining low average talk time below 7 minutes average, with minimal abandonment rate of below 3% on a consistent basis. Building of Monthly, Weekly, Yearly and Road mapping presentations and dashboards to relay progress of project to Client. Development, design and implementation of the ServiceNow toolset to improve automation, and promote self-service. Mentoring and guiding to improve the development team. Conducting many training seminars for Level 1, Level 2, Level 3 support teams and end users on ServiceNow.

• Which languages does Cindi Cockerham speak? 

  Cindi Cockerham speaks the following languages:
  No languages available.

• Which industries has Cindi Cockerham previously worked in?   

  Cindi Cockerham has prior experience in the following industries:
  Bangladesh , Randstad Technologies , Innovative Communication Systems , Igate , Clearwire , Phillips Oil , Food 4 Less

• What is Cindi Cockerham’s work experience?  

  Cindi Cockerham has the following professional experience:
  Purple Communications , Bangladesh , Randstad Technologies , Innovative Communication Systems , Igate , Clearwire , Phillips Oil , Food 4 Less .

• How can I find Cindi Cockerham on LinkedIn?  

  You can view Cindi Cockerham’s
  LinkedIn profile at LinkedIn URL.

• What are Cindi Cockerham’s work email addresses?  

  Cindi Cockerham’s work email addresses are
  [email protected] .

• What company does Cindi Cockerham work for?  

  Cindi Cockerham works at
  Purple Communications