Cindy Proctor

FAQ About Cindy Proctor

• What is Cindy Proctor's address?

  Cindy Proctor is located at
  4056 Running Brook Drive, Joshua, United States

• What is Cindy Proctor's job title?

  Cindy Proctor is a
  A Scrum Master and expert Project Manager offers a proven track record of achievement in leading multiple, large-scale assignments simultaneously, ensuring high quality deliverables that fully meet client expectations. Excels in planning and managing resources while identifying and capitalizing on areas for improvement and cost savings. Experience includes working in Europe and Asia Pacific to open or expand markets, brand, and customer choice. AREAS OF EXPERTISE: PROJECT MANAGEMENT STRATEGIC PLANNING VENDOR RELATIONS PRODUCT MANAGEMENT CONSULTATIVE SALES AGILE LEADER RESEARCH & ANALYSIS REPORTING OPERATIONS LOGISTICS TEAM BUILDING TRAINING & DEVELOPMENT COST CONTROLS CUSTOMER SERVICE QUALITY ASSURANCE WFM (IEX, VERINT, EWFM) SELECT CAREER HIGHLIGHTS: • Led multiple software implementation and upgrade projects simultaneously for NICE System, with the average assignment ranging six months to one year; managed 10 direct reports and 500K to 1M budgets. • Managed a successful project to implement performance management software for a customer that resulted in improvements to their first-call resolution, increasing that metric from 22% to 60%+. • Launched operational approaches for Contact Cetner Solutions’ APAC distributors to ensure achievement of high level satisfaction scores for customer support centers while maintaining low cost structure. • Coached 12 Sprint workforce management staff, providing training on best practices and procedures. • Deployed flexible scheduling transition to all Sprint Contact Centers and led employee survey and feedback process for identifying issues with service levels; achieved 20% improvement to service levels. Keene Isd

• What industry does Cindy Proctor currently work in?

  Cindy Proctor currently works in the
  Keene Isd

• What is Cindy Proctor's area of expertise?

  Cindy Proctor specializes in
  A Scrum Master and expert Project Manager offers a proven track record of achievement in leading multiple, large-scale assignments simultaneously, ensuring high quality deliverables that fully meet client expectations. Excels in planning and managing resources while identifying and capitalizing on areas for improvement and cost savings. Experience includes working in Europe and Asia Pacific to open or expand markets, brand, and customer choice. AREAS OF EXPERTISE: PROJECT MANAGEMENT STRATEGIC PLANNING VENDOR RELATIONS PRODUCT MANAGEMENT CONSULTATIVE SALES AGILE LEADER RESEARCH & ANALYSIS REPORTING OPERATIONS LOGISTICS TEAM BUILDING TRAINING & DEVELOPMENT COST CONTROLS CUSTOMER SERVICE QUALITY ASSURANCE WFM (IEX, VERINT, EWFM) SELECT CAREER HIGHLIGHTS: • Led multiple software implementation and upgrade projects simultaneously for NICE System, with the average assignment ranging six months to one year; managed 10 direct reports and 500K to 1M budgets. • Managed a successful project to implement performance management software for a customer that resulted in improvements to their first-call resolution, increasing that metric from 22% to 60%+. • Launched operational approaches for Contact Cetner Solutions’ APAC distributors to ensure achievement of high level satisfaction scores for customer support centers while maintaining low cost structure. • Coached 12 Sprint workforce management staff, providing training on best practices and procedures. • Deployed flexible scheduling transition to all Sprint Contact Centers and led employee survey and feedback process for identifying issues with service levels; achieved 20% improvement to service levels.

• Which languages does Cindy Proctor speak? 

  Cindy Proctor speaks the following languages:
  No languages available.

• Which industries has Cindy Proctor previously worked in?   

  Cindy Proctor has prior experience in the following industries:
  Atento , Nice , Accenture , Iex , Contact Center Solutions , Sprint Nextel

• What is Cindy Proctor’s work experience?  

  Cindy Proctor has the following professional experience:
  Keene Isd , Sparkhound , Atento , Nice , Accenture , Iex , Contact Center Solutions , Sprint Nextel .

• How can I find Cindy Proctor on LinkedIn?  

  You can view Cindy Proctor’s
  LinkedIn profile at LinkedIn URL.

• What are Cindy Proctor’s work email addresses?  

  Cindy Proctor’s work email addresses are
  [email protected].

• What company does Cindy Proctor work for?  

  Cindy Proctor works at
  Keene Isd