
Cindy Snow
Scheduled/dispatched 11 technicians for HVAC service/emergency requests and inspections. Created purchase orders & ordered materials. Assisted billing agents... | United States
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Cindy Snow’s Location United States
Cindy Snow’s Expertise Scheduled/dispatched 11 technicians for HVAC service/emergency requests and inspections. Created purchase orders & ordered materials. Assisted billing agents and management on EOM reports. Scheduled new equipment startups and verified warranties. Booked sales quotes.Scheduled/dispatched 11-13 technicians for HVAC service/emergency requests and inspections. Setup, maintained and invoiced service jobs. Entered maintenance contracts. Approved technician payroll. Assisted corporate with AR issues. Issued purchase orders and subcontracts. Scheduled new equipment startups and verified warranties. Approved and booked sales quotes.Applied checks and electronic transfers received on financial reports to appropriate accounts and worked with customers to resolve invoice/billing issues. Created & processed credit and debit memos. Entered credit card payments and applied to accounts. Assisted Controller and CFO with annual audits.Responsible for dispatching 10 technicians for emergency and maintenance HVAC services. Generate quotes for repairs, issue purchase orders and order materials. Monitor labor hours and costs on quoted jobs. Answer phones for call center.Coordinate service for large commercial & industrial HVAC customers. Corporate restructuring in 2008 had my duties evolve into coordinating new equipment start-ups and warranty responsibilities for all of NC, SC and coastal GA. This involved 45 technicians and 5 supervisors. Updated management on various financial reports and assisted in various projects. In 2011, further restructuring brought the Richmond, Roanoke & Virginia Beach offices into the fold u2013 adding 3 more supervisors and 18 technicians. Selected to pilot several national computer conversions. Helped train other coordinators across the country. Served on many ACE groups (Achieving Competitive Excellence u2013 UTCu2019s operating platform) for over 8 years. Instituted a company-wide cost saving measure that saved approximately $56,000 per year nationally. Received several service excellence awards.Coordinate service for large commercial and industrial HVAC customers. Responsible for coordinating 7 technicians for all service and emergency requests. Responsible for setting up, maintaining, billing and closings jobs. Job requirements also included tracking and processing warranty claim and ordering parts. Entered payroll data; maintained warehouse inventory, OSHA logs and EH&S logs, answered phones and maintained office supplies. Resolved AR & AP issues for the home office. Transferred to Raleigh in 2000 and assumed the same duties but for 12 technicians.Provided customer service to over 200 contract and 500 non-contract customers in VA, MD, DC, WV and NC. Responsibilities included coordinating emergency and routine service calls/inspections on fire alarm, emergency lighting, nurse call and CCTV systems. Responsible for the majority of end of month reports; maintained customer files; processed all service reports, invoices and contracts; provided home office with information on accounts (credits, cancellations, AP, AR, etc.) and employees (overtime, vacation, expense reports, etc.). Assisted managers and sales consultants with all administrative needs. Maintained warehouse inventory and part returns. Assigned as Branch Quality Assurance Representative for ISO 9002 certification for district office. Assigned to several corporate projects and computer conversions. Trained several other coordinators on the east coast. Created an Access database to track contract customer obligations.
Cindy Snow’s Current Industry Johnson Controls
Cindy
Snow’s Prior Industry
Edwards Fire Alarm Svc Syst
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Carrier
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Piedmont Service
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Carrier Hvac
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Johnson Controls
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Work Experience

Johnson Controls
Dispatcher/Customer Service Agent
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Carrier Hvac
Operations Supervisor
Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Piedmont Service
Accounts Payable Clerk
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Piedmont Service
Customer Service Representative
Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Carrier
Start-Up & Warranty Coordinator
Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Carrier
Service Coordinator
Sun Jan 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Edwards Fire Alarm Svc Syst
Service Coordinator/Office Administrator
Fri Jan 01 1988 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time)