Clora Keys

FAQ About Clora Keys

• What is Clora Keys's address?

  Clora Keys is located at
  United States

• What is Clora Keys's job title?

  Clora Keys is a
  Senior Account Specialist/ Customer Care * Serves as first level of support for executive escalations and high-profile customers providing white glove service through inbound call handling or intake of executive cases for billing and ordering issues * Interacts with internal and external customers and represents DIRECTV’s executive leadership * Technical Support, working with Field Services and technicians in the field. * Activate/disconnect receivers, explain billing, take payments, order new equipment, schedule service calls and installs followed up with customers confirming technical issues and needs resolved. * Utilize multiple systems to resolve escalations or to create and assign cases for resolution * Manages off-line executive support special projects assisting Special Accounts department and case managers provided PDF billing ledgers and receiver lists for customers. * Identifies and surfaces trends for immediate attention Software Platforms ATTCC is Salesforce, MS Teams, Microsoft(Outlook,Excel,Word, PowerPoint), Voltage, Reflections billing system, WEBEX, Workplace, Avaya 1X, CISCO AnyConnect, RSA soft token, SecurID authenticator, Siebel Corporations billing system, Order Management System. Directv

• What industry does Clora Keys currently work in?

  Clora Keys currently works in the
  Directv

• What is Clora Keys's area of expertise?

  Clora Keys specializes in
  Senior Account Specialist/ Customer Care * Serves as first level of support for executive escalations and high-profile customers providing white glove service through inbound call handling or intake of executive cases for billing and ordering issues * Interacts with internal and external customers and represents DIRECTV’s executive leadership * Technical Support, working with Field Services and technicians in the field. * Activate/disconnect receivers, explain billing, take payments, order new equipment, schedule service calls and installs followed up with customers confirming technical issues and needs resolved. * Utilize multiple systems to resolve escalations or to create and assign cases for resolution * Manages off-line executive support special projects assisting Special Accounts department and case managers provided PDF billing ledgers and receiver lists for customers. * Identifies and surfaces trends for immediate attention Software Platforms ATTCC is Salesforce, MS Teams, Microsoft(Outlook,Excel,Word, PowerPoint), Voltage, Reflections billing system, WEBEX, Workplace, Avaya 1X, CISCO AnyConnect, RSA soft token, SecurID authenticator, Siebel Corporations billing system, Order Management System.

• Which languages does Clora Keys speak? 

  Clora Keys speaks the following languages:
  No languages available.

• Which industries has Clora Keys previously worked in?   

  Clora Keys has prior experience in the following industries:
  Nampa School District

• What is Clora Keys’s work experience?  

  Clora Keys has the following professional experience:
  Directv , Nampa School District .

• How can I find Clora Keys on LinkedIn?  

  You can view Clora Keys’s
  LinkedIn profile at LinkedIn URL.

• What are Clora Keys’s work email addresses?  

  Clora Keys’s work email addresses are
  [email protected] .

• What company does Clora Keys work for?  

  Clora Keys works at
  Directv