
Colby Teller
Dynamic businesses seeking to make an impact on the world need leaders comfortable driving change. I am an... | San Francisco, California, United States
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Colby Teller’s Emails ct****@ad****.com
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Colby Teller’s Location San Francisco, California, United States
Colby Teller’s Expertise Dynamic businesses seeking to make an impact on the world need leaders comfortable driving change. I am an empathetic and analytical leader with a proven record building B2B enterprise cloud CS/CX teams that accelerate customer value and deliver digital transformation, revenue growth, & operational efficiency at scale, from startups to the Fortune 250. People-forward servant leader who cultivates an inclusive and transparent culture that creates world-class organizations (recognized by Forrester and Gartner for peerless service), focused on people and leader development critical to business success at enterprise scale (25% increase in solution usage, 125% NRR). I have led CS & post-sale teams through multiple successful exits, including integration into Fortune 250 enterprises, with a focus on rigorous data-driven decision making, proven value realization methodologies, deep customer lifecycle & technical onboarding experience, and relentless operational focus. Highlights include: - Adobe: Built brand-new Corporate CS team from scratch & established hybrid engagement model, leading all CS teams in adoption & revenue growth. Developed new models (with process & analytics) for struggling Digital Media solution, leading to 25% adoption increase in <6mos. Turned around struggling Strategic CS team with historically low morale to 100% engagement scores in 1y during global pandemic. - Livefyre: Built & scaled team to support & drive 300% YoY growth from customer #1 (100k ARR) into a unified post-sale organization, acquired by Adobe with >16M ARR, hundreds of enterprise customers, and 100% employee retention. - Created CS & Support teams from zero to 15FTE in 12 months at Endpoint Clinical, establishing business cadence and success key to majority investment from one of the largest eClinical enterprises in the world.
Colby Teller’s Current Industry Grafana Labs
Colby
Teller’s Prior Industry
General Electric
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United Biosource
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California Rider Education
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Photomotovation
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Usa Cycling
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Endpoint
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Livefyre
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Adobe
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Self Employed
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Grafana Labs
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Work Experience

Grafana Labs
Head of Customer Success, West
Wed Nov 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Self Employed
Enterprise Cloud Customer Success Consultant
Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Nov 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Adobe
Head of Customer Success, Strategic Accounts
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Adobe
Group Manager, Corporate Customer Success
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Adobe
Head of Customer Success, Livefyre
Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Livefyre
VP, Customer Success
Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Livefyre
Director of Accounts
Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Endpoint
Director, Client Services
Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Usa Cycling
Official-C & MotoRef
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Photomotovation
Independent Photographer Motor (Photomotor)
Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
California Rider Education
Site Manager (during Ten Year Sabbatical)
Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
United Biosource
Design Consultant, R&D
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
United Biosource
Lead Project/Product Manager, Research and Development
Sun Feb 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
United Biosource
Program Manager (Account Manager)
Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
United Biosource
Senior Project Manager (PM 3)
Sat Apr 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
General Electric
Translation Project Management Lead & eLearning Course Developer
Wed Aug 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)