
Cynthia Robinson
Systems Engineer with 25 years of diverse experience in all aspects of customer service and development. My experiences... | Kennesaw, Georgia, United States
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Cynthia Robinson’s Emails cl****@us****.ibm
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Cynthia Robinson’s Location Kennesaw, Georgia, United States
Cynthia Robinson’s Expertise Systems Engineer with 25 years of diverse experience in all aspects of customer service and development. My experiences include ISM Global Deployment Coordinator, Technical Solution Architect, Customer Engineer, Field Support Representative, Lotus Notes Developer, Security Officer, and Project Management. Partnered with End User Services (EUS) and Global Competencies on Automation Projects to support cost savings initiative of 20%. I have managed multiple cross-functional and organizational technicians and management teams in automating common tasks within the help desks and introduced self-enablement technology to the customers. Represented EUS with the MRO Project Office in the evaluation of new technology and providing requirements. Proven ability to lead, manage, design, plan, and implement creative business solutions for complex problems. Received several professional awards from the IBM Corporation, including recognition for leadership and technical ability.
Cynthia Robinson’s Current Industry Ibm
Cynthia
Robinson’s Prior Industry
Ibm Global Services
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Work Experience

Ibm
ISM Systems Engineer for Standard Reporting & ISM Ticketing Applicat / Global Deployment Coordinator
Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ibm
Remote Support Specialist
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibmits
Remote Support Specialist
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Services
Technical Solution Architect
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)