
Danielle Soffa
Optimistic, Resilient, Gritty, Agile, Thoughtful, and Compassionate Leader who is dedicated to inspiring a culture of positivity, customer... | 1004 Johnston Drive, Bethlehem, United States
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Danielle Soffa’s Emails da****@ac****.com
Danielle Soffa’s Phone Numbers No phone number available.
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Danielle Soffa’s Location 1004 Johnston Drive, Bethlehem, United States
Danielle Soffa’s Expertise Optimistic, Resilient, Gritty, Agile, Thoughtful, and Compassionate Leader who is dedicated to inspiring a culture of positivity, customer obsession, and continuous improvement. Self-Certified Chief Energy Officer. I am skilled in Operations Management, BPO Contract Oversight, Client Relationship Management, Group Insurance, RFP Process, People Leadership and Development, Problem Solving, Cross Functional Collaboration, Employee Engagement, Voice of the Customer, Safe Agile, Process Improvement, Gen AI, Change Management & Leadership, Tactical, Budget and Strategic Planning.
Danielle Soffa’s Current Industry Accenture
Danielle
Soffa’s Prior Industry
Guardian Life
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Accenture
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Work Experience

Accenture
Senior Manager - Contact Center Client Account Lead
Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Accenture
Manager - Contact Center Global Process Owner
Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Guardian Life
Manager, Enterprise Customer Service
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Guardian Life
Manager, Quality and Content Management
Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Guardian Life
Manager, Annuity Circle of Excellence
Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Guardian Life
Team Leader, Variable Products
Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Guardian Life
Senior Cash Management and Control
Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Guardian Life
Transaction Specialist
Thu Nov 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)