Danilo Bacci danilo.bacci@westernunion.com & | Responsible of Customer Care for Europe and CIS Region with point of contact duties for all business departments especially with the Business and Operations contacts of the European region with direct reporting to VP Global Customer Care in Denver. Including also coordination of activities within the Global Customer Care Organization (CARE) and interaction with outsourced Call Centers. Support for Sales, Business, Compliance, Marketing and IT areas in projects aimed at growing the company's turnover and complying with current laws. Support for Digital (App and Web) projects with direct interaction with business partners.Contact Center Manager of the Rome site, responsible for 3 Teams (82 employees) acting as Operational Support for WU Agencies in Italy, Technical Support of Agencies in Italy, Belgium, Netherlands, Luxembourg and Operational Support for Agencies in Romania and Moldova. Responsible for achieving corporate KPIs and quality of service, personnel management and Team Budget Manager.Head of the IT Helpdesk department (15 employees) of first and second level support to Agents in Italy and second level for Agents in the UK, Belgium, Netherlands, Luxembourg, Romania, Czech Republic and Hungary. Coordinating functions with the various levels of the company in the planning and implementation of activities related to initiatives aimed at increasing volumes/revenues.Team Leader department IT Helpdesk department with team management tasks, data analysis with access to SQL DB and team performance, process optimization and design new tools to increase the productivity of Operators, shift scheduling and coverage of daily activities for the beaming of KPIs.Help Desk Assistant with technical/operational support duties of I and II level to Western Union Agents in Italy, specialized in resolving issues related to the operation of WU Software and Windows platforms related to the WU program. Networking support to ensure the connectivity of Agents to WU servers.

Danilo Bacci

Responsible of Customer Care for Europe and CIS Region with point of contact duties for all business departments...

Rome, Rome, Italy

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Danilo Bacci’s Emails [email protected]

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Danilo Bacci’s Location Rome, Rome, Italy

Danilo Bacci’s Expertise Responsible of Customer Care for Europe and CIS Region with point of contact duties for all business departments especially with the Business and Operations contacts of the European region with direct reporting to VP Global Customer Care in Denver. Including also coordination of activities within the Global Customer Care Organization (CARE) and interaction with outsourced Call Centers. Support for Sales, Business, Compliance, Marketing and IT areas in projects aimed at growing the company's turnover and complying with current laws. Support for Digital (App and Web) projects with direct interaction with business partners.Contact Center Manager of the Rome site, responsible for 3 Teams (82 employees) acting as Operational Support for WU Agencies in Italy, Technical Support of Agencies in Italy, Belgium, Netherlands, Luxembourg and Operational Support for Agencies in Romania and Moldova. Responsible for achieving corporate KPIs and quality of service, personnel management and Team Budget Manager.Head of the IT Helpdesk department (15 employees) of first and second level support to Agents in Italy and second level for Agents in the UK, Belgium, Netherlands, Luxembourg, Romania, Czech Republic and Hungary. Coordinating functions with the various levels of the company in the planning and implementation of activities related to initiatives aimed at increasing volumes/revenues.Team Leader department IT Helpdesk department with team management tasks, data analysis with access to SQL DB and team performance, process optimization and design new tools to increase the productivity of Operators, shift scheduling and coverage of daily activities for the beaming of KPIs.Help Desk Assistant with technical/operational support duties of I and II level to Western Union Agents in Italy, specialized in resolving issues related to the operation of WU Software and Windows platforms related to the WU program. Networking support to ensure the connectivity of Agents to WU servers.

Danilo Bacci’s Current Industry Western Union

Danilo Bacci’s Prior Industry
Western Union

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Work Experience

Western Union

Site Leader Italy Contact Center & DRI Customer Care EU & CIS

Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Western Union

Sr Manager Operations – Italy Contact Center Manager

Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Western Union

Manager Operations – Help Desk IT

Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Western Union

Team Leader Operations – Help Desk IT

Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Western Union

Help Desk Specialist- Help Desk IT

Mon Apr 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

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FAQ About Danilo Bacci

Danilo Bacci is located at
Rome, Rome, Italy

Danilo Bacci is a
Responsible of Customer Care for Europe and CIS Region with point of contact duties for all business departments especially with the Business and Operations contacts of the European region with direct reporting to VP Global Customer Care in Denver. Including also coordination of activities within the Global Customer Care Organization (CARE) and interaction with outsourced Call Centers. Support for Sales, Business, Compliance, Marketing and IT areas in projects aimed at growing the company's turnover and complying with current laws. Support for Digital (App and Web) projects with direct interaction with business partners.Contact Center Manager of the Rome site, responsible for 3 Teams (82 employees) acting as Operational Support for WU Agencies in Italy, Technical Support of Agencies in Italy, Belgium, Netherlands, Luxembourg and Operational Support for Agencies in Romania and Moldova. Responsible for achieving corporate KPIs and quality of service, personnel management and Team Budget Manager.Head of the IT Helpdesk department (15 employees) of first and second level support to Agents in Italy and second level for Agents in the UK, Belgium, Netherlands, Luxembourg, Romania, Czech Republic and Hungary. Coordinating functions with the various levels of the company in the planning and implementation of activities related to initiatives aimed at increasing volumes/revenues.Team Leader department IT Helpdesk department with team management tasks, data analysis with access to SQL DB and team performance, process optimization and design new tools to increase the productivity of Operators, shift scheduling and coverage of daily activities for the beaming of KPIs.Help Desk Assistant with technical/operational support duties of I and II level to Western Union Agents in Italy, specialized in resolving issues related to the operation of WU Software and Windows platforms related to the WU program. Networking support to ensure the connectivity of Agents to WU servers. Western Union

Danilo Bacci currently works in the
Western Union

Danilo Bacci specializes in
Responsible of Customer Care for Europe and CIS Region with point of contact duties for all business departments especially with the Business and Operations contacts of the European region with direct reporting to VP Global Customer Care in Denver. Including also coordination of activities within the Global Customer Care Organization (CARE) and interaction with outsourced Call Centers. Support for Sales, Business, Compliance, Marketing and IT areas in projects aimed at growing the company's turnover and complying with current laws. Support for Digital (App and Web) projects with direct interaction with business partners.Contact Center Manager of the Rome site, responsible for 3 Teams (82 employees) acting as Operational Support for WU Agencies in Italy, Technical Support of Agencies in Italy, Belgium, Netherlands, Luxembourg and Operational Support for Agencies in Romania and Moldova. Responsible for achieving corporate KPIs and quality of service, personnel management and Team Budget Manager.Head of the IT Helpdesk department (15 employees) of first and second level support to Agents in Italy and second level for Agents in the UK, Belgium, Netherlands, Luxembourg, Romania, Czech Republic and Hungary. Coordinating functions with the various levels of the company in the planning and implementation of activities related to initiatives aimed at increasing volumes/revenues.Team Leader department IT Helpdesk department with team management tasks, data analysis with access to SQL DB and team performance, process optimization and design new tools to increase the productivity of Operators, shift scheduling and coverage of daily activities for the beaming of KPIs.Help Desk Assistant with technical/operational support duties of I and II level to Western Union Agents in Italy, specialized in resolving issues related to the operation of WU Software and Windows platforms related to the WU program. Networking support to ensure the connectivity of Agents to WU servers.