Darren Ross

FAQ About Darren Ross

• What is Darren Ross's address?

  Darren Ross is located at
  United Kingdom

• What is Darren Ross's job title?

  Darren Ross is a
  A successful operations manager with over 16 years of experience within the Telecommunications, smart card and software development areas, specialising in service delivery and support. A proven track record in operational functions with emphasis on service support, team building and management. Strong analytical and project management skill. I am highly motivated and reliable with a good work ethic. I am committed and passionate about my work and always look to improve the customer experience whilst developing my professional skill set. My strengths include team management and development, organisation, planning, dedication to customer service and problem solving of a technical and logistical nature. Known to be a knowledgeable, supportive and friendly manager with a keen sense of humour. Career Achievements • Driving customer satisfaction levels to achieve above industry standard scores (results based on customer scoring) with no SLA penalties in over two years (current). • Design and implementation of full 24/7 operational support, including recruitment. • I am looked to as a point of reference for operations, with focus on end to end quality of service. • Creation, development and application of operational processes and procedures. • Promoted to Head of Service Operations January 2015. • Successful qualification attainment and promotion for several team members through personal development plans. • Ongoing Development of support platforms to comply with ITIL standards (various roles). • Customer Experience Awards, Employee nomination awards. • Member of TUPE consultation group. • Qualified first aider since March 2017. Nominet

• What industry does Darren Ross currently work in?

  Darren Ross currently works in the
  Nominet

• What is Darren Ross's area of expertise?

  Darren Ross specializes in
  A successful operations manager with over 16 years of experience within the Telecommunications, smart card and software development areas, specialising in service delivery and support. A proven track record in operational functions with emphasis on service support, team building and management. Strong analytical and project management skill. I am highly motivated and reliable with a good work ethic. I am committed and passionate about my work and always look to improve the customer experience whilst developing my professional skill set. My strengths include team management and development, organisation, planning, dedication to customer service and problem solving of a technical and logistical nature. Known to be a knowledgeable, supportive and friendly manager with a keen sense of humour. Career Achievements • Driving customer satisfaction levels to achieve above industry standard scores (results based on customer scoring) with no SLA penalties in over two years (current). • Design and implementation of full 24/7 operational support, including recruitment. • I am looked to as a point of reference for operations, with focus on end to end quality of service. • Creation, development and application of operational processes and procedures. • Promoted to Head of Service Operations January 2015. • Successful qualification attainment and promotion for several team members through personal development plans. • Ongoing Development of support platforms to comply with ITIL standards (various roles). • Customer Experience Awards, Employee nomination awards. • Member of TUPE consultation group. • Qualified first aider since March 2017.

• Which languages does Darren Ross speak? 

  Darren Ross speaks the following languages:
  No languages available.

• Which industries has Darren Ross previously worked in?   

  Darren Ross has prior experience in the following industries:
  Support Revolution , Support Revolution , Xq Cyber , Act , Act , Selection Services , Capita It Services , 8el , 8el , 8el , Energis Communications , Tele2

• What is Darren Ross’s work experience?  

  Darren Ross has the following professional experience:
  Nominet , Support Revolution , Support Revolution , Xq Cyber , Act , Act , Selection Services , Capita It Services , 8el , 8el , 8el , Energis Communications , Tele2 .

• How can I find Darren Ross on LinkedIn?  

  You can view Darren Ross’s
  LinkedIn profile at LinkedIn URL.

• What are Darren Ross’s work email addresses?  

  Darren Ross’s work email addresses are
  [email protected] .

• What company does Darren Ross work for?  

  Darren Ross works at
  Nominet