Darryl Jenkins
Focused, capable professional with 14 years of customer service and call center management experience, paired with substantial project... | 12449 Turtle Dove Place, Waldorf, United States
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Darryl Jenkins’s Emails da****@si****.com
Darryl Jenkins’s Phone Numbers 1855381****
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Darryl Jenkins’s Location 12449 Turtle Dove Place, Waldorf, United States
Darryl Jenkins’s Expertise Focused, capable professional with 14 years of customer service and call center management experience, paired with substantial project management expertise and a focus on Vendor/Client relationships. Skilled in managing both private industry and federal government contracts with values exceeding 1M in revenue. Experience in directly supervising and communicating with large teams of individuals at various levels; dedicated to surpassing client expectations and organizational objectives. Adept in implementing training, quality assurance and quality control programs. Possesses significant training and curriculum design acumen; as well as displays knowledge of day-to-day workforce/intraday management and call center operations best practices. Often leverages critical thinking skills to thrive in deadline-driven environments. Performs root cause analyses, continued training and trend analysis/identification processes with ease.
Darryl Jenkins’s Current Industry Siriusxm
Darryl
Jenkins’s Prior Industry
Systems Integration
|
Kastle Systems
|
Technisource
|
Sirius Xm Radio
|
Siriusxm
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Work Experience
Siriusxm
Senior Associate-Business Analyst at SiriusXM
Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Sirius Xm Radio
Command Center Specialist
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Technisource
Service Delivery Manager (Operations Manager)
Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Kastle Systems
Project Manager
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Systems Integration
Assistant Project Manager - TSA Contact Center
Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Darryl Jenkins Email Addresses
Darryl Jenkins Phone Number
FAQ About Darryl Jenkins
-
Darryl Jenkins is located at
12449 Turtle Dove Place, Waldorf, United States -
Darryl Jenkins is a
Focused, capable professional with 14 years of customer service and call center management experience, paired with substantial project management expertise and a focus on Vendor/Client relationships. Skilled in managing both private industry and federal government contracts with values exceeding 1M in revenue. Experience in directly supervising and communicating with large teams of individuals at various levels; dedicated to surpassing client expectations and organizational objectives. Adept in implementing training, quality assurance and quality control programs. Possesses significant training and curriculum design acumen; as well as displays knowledge of day-to-day workforce/intraday management and call center operations best practices. Often leverages critical thinking skills to thrive in deadline-driven environments. Performs root cause analyses, continued training and trend analysis/identification processes with ease. Siriusxm -
Darryl Jenkins currently works in the
Siriusxm -
Darryl Jenkins specializes in
Focused, capable professional with 14 years of customer service and call center management experience, paired with substantial project management expertise and a focus on Vendor/Client relationships. Skilled in managing both private industry and federal government contracts with values exceeding 1M in revenue. Experience in directly supervising and communicating with large teams of individuals at various levels; dedicated to surpassing client expectations and organizational objectives. Adept in implementing training, quality assurance and quality control programs. Possesses significant training and curriculum design acumen; as well as displays knowledge of day-to-day workforce/intraday management and call center operations best practices. Often leverages critical thinking skills to thrive in deadline-driven environments. Performs root cause analyses, continued training and trend analysis/identification processes with ease. -
Darryl Jenkins speaks the following languages:
No languages available. -
Darryl Jenkins has prior experience in the following industries:
Sirius Xm Radio , Technisource , Kastle Systems , Systems Integration -
Darryl Jenkins has the following professional experience:
Siriusxm , Sirius Xm Radio , Technisource , Kastle Systems , Systems Integration . -
You can view Darryl Jenkins’s
LinkedIn profile at LinkedIn URL. -
Darryl Jenkins’s work email addresses are
[email protected] . -
Darryl Jenkins works at
Siriusxm
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