Darshinie Vaithiyanathan

FAQ About Darshinie Vaithiyanathan

• What is Darshinie Vaithiyanathan's address?

  Darshinie Vaithiyanathan is located at
  Melbourne, Melbourne, Australia

• What is Darshinie Vaithiyanathan's job title?

  Darshinie Vaithiyanathan is a
  Currently holding a position as a Customer Operations Lead - HTR - A Hills Health Solutions company.Melbourne,Australia.Worked as a Customer Operations Executive for 5 years at Hills prior to getting promoted.Assistant Manager at Tellida (Pvt)Ltd (Srilanka) (This is a Outsourced call center for Hospital Television and Telephone Rentals in Australia.HTR is Australia's largest supplier of specialist hospital television and telephone rental services and equipment.  Coordination of the Project/Corporate office work and coordinating the team.  Conducting Initial trainings for new comers and organizing awareness sessions for newbies.  Handling staff grievance, managing, motivating and developing staff on providing customer services  Supervising and coordinating the team and ensuring optimizing the efficiency within the call center  Developing Reports for team members with providing direction and feedback to team members on their performances.  Coordination of the work with the management team in Australia.Cordinating over the phone and by e-mail on work related issues.  Received special trainings from the staffs from Australia.  Maintain records of Patient’s payments and refunds on the net registries.  Framing policies and procedures in the operational process concerning customer satisfaction on the services provided.  Planning and implementing the staff and minimizing the unanswered calls.  Preparing reports like Private patient’s payments, Rep banking and refunds for customers.  Barge calls and preparing reports for individual staff and give them special trainings.  Daily Monitoring and analyzing Hotline call reports in the IVR System. Hills Health Solutions

• What industry does Darshinie Vaithiyanathan currently work in?

  Darshinie Vaithiyanathan currently works in the
  Hills Health Solutions

• What is Darshinie Vaithiyanathan's area of expertise?

  Darshinie Vaithiyanathan specializes in
  Currently holding a position as a Customer Operations Lead - HTR - A Hills Health Solutions company.Melbourne,Australia.Worked as a Customer Operations Executive for 5 years at Hills prior to getting promoted.Assistant Manager at Tellida (Pvt)Ltd (Srilanka) (This is a Outsourced call center for Hospital Television and Telephone Rentals in Australia.HTR is Australia's largest supplier of specialist hospital television and telephone rental services and equipment.  Coordination of the Project/Corporate office work and coordinating the team.  Conducting Initial trainings for new comers and organizing awareness sessions for newbies.  Handling staff grievance, managing, motivating and developing staff on providing customer services  Supervising and coordinating the team and ensuring optimizing the efficiency within the call center  Developing Reports for team members with providing direction and feedback to team members on their performances.  Coordination of the work with the management team in Australia.Cordinating over the phone and by e-mail on work related issues.  Received special trainings from the staffs from Australia.  Maintain records of Patient’s payments and refunds on the net registries.  Framing policies and procedures in the operational process concerning customer satisfaction on the services provided.  Planning and implementing the staff and minimizing the unanswered calls.  Preparing reports like Private patient’s payments, Rep banking and refunds for customers.  Barge calls and preparing reports for individual staff and give them special trainings.  Daily Monitoring and analyzing Hotline call reports in the IVR System.

• Which languages does Darshinie Vaithiyanathan speak? 

  Darshinie Vaithiyanathan speaks the following languages:
  No languages available.

• Which industries has Darshinie Vaithiyanathan previously worked in?   

  Darshinie Vaithiyanathan has prior experience in the following industries:
  Hills Health Solutions , Hills , Tellida , Suntel

• What is Darshinie Vaithiyanathan’s work experience?  

  Darshinie Vaithiyanathan has the following professional experience:
  Hills Health Solutions , Hills Health Solutions , Hills , Hills , Tellida , Suntel .

• How can I find Darshinie Vaithiyanathan on LinkedIn?  

  You can view Darshinie Vaithiyanathan’s
  LinkedIn profile at LinkedIn URL.

• What are Darshinie Vaithiyanathan’s work email addresses?  

  Darshinie Vaithiyanathan’s work email addresses are
  [email protected].

• What company does Darshinie Vaithiyanathan work for?  

  Darshinie Vaithiyanathan works at
  Hills Health Solutions