David Case-Duncan
I'm a highly skilled professional, ambitious and dedicated individual. I'm currently working for Vodafone as a Quality, Risk... | United Kingdom
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David Case-Duncan’s Emails da****@vo****.com
David Case-Duncan’s Phone Numbers No phone number available.
Social Media
David Case-Duncan’s Location United Kingdom
David Case-Duncan’s Expertise I'm a highly skilled professional, ambitious and dedicated individual. I'm currently working for Vodafone as a Quality, Risk & Control Analyst. My role includes but is not limited to coaching, project management, thematic reviews, engagement, quality calibration, building quality frameworks and delivering monthly business reports to senior management. I have also been a Manager Coaching Specialist using experience from my team manager roles to drive improvements, support team leader progression and deliver a best in class service by supporting their teams tp explore all the possibilities and guiding them to reach their full potential by unlocking options they’ve yet to realize. Communication is key to both internal and external stakeholders and the pace we moves means I'm very adaptable and always looking ahead. I also have great experience in Sales, Learning & Development, Engagement, Customer Relations and Social Media. In each area I've worked up from an advisor level to management and led several teams to success and recognition including at the European Contact Centre Awards.
David Case-Duncan’s Current Industry Hm Prison And Probation Service
David
Case-Duncan’s Prior Industry
Trinity House
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Cuisine
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Vodafone
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Serco
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Hm Prison And Probation Service
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Work Experience
Hm Prison And Probation Service
Prison Offender Manager
Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Serco
Quality Assurance Lead
Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Quality, Risk & Control Analyst
Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Quality Analyst
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Quality Performance Coach
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Coaching Specialist
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Quality Coach
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Social Media Manager
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Cuisine
Account Manager
Tue Feb 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Trinity House
Marine Engineer
Mon Sep 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
David Case-Duncan Email Addresses
FAQ About David Case-Duncan
-
David Case-Duncan is located at
United Kingdom -
David Case-Duncan is a
I'm a highly skilled professional, ambitious and dedicated individual. I'm currently working for Vodafone as a Quality, Risk & Control Analyst. My role includes but is not limited to coaching, project management, thematic reviews, engagement, quality calibration, building quality frameworks and delivering monthly business reports to senior management. I have also been a Manager Coaching Specialist using experience from my team manager roles to drive improvements, support team leader progression and deliver a best in class service by supporting their teams tp explore all the possibilities and guiding them to reach their full potential by unlocking options they’ve yet to realize. Communication is key to both internal and external stakeholders and the pace we moves means I'm very adaptable and always looking ahead. I also have great experience in Sales, Learning & Development, Engagement, Customer Relations and Social Media. In each area I've worked up from an advisor level to management and led several teams to success and recognition including at the European Contact Centre Awards. Hm Prison And Probation Service -
David Case-Duncan currently works in the
Hm Prison And Probation Service -
David Case-Duncan specializes in
I'm a highly skilled professional, ambitious and dedicated individual. I'm currently working for Vodafone as a Quality, Risk & Control Analyst. My role includes but is not limited to coaching, project management, thematic reviews, engagement, quality calibration, building quality frameworks and delivering monthly business reports to senior management. I have also been a Manager Coaching Specialist using experience from my team manager roles to drive improvements, support team leader progression and deliver a best in class service by supporting their teams tp explore all the possibilities and guiding them to reach their full potential by unlocking options they’ve yet to realize. Communication is key to both internal and external stakeholders and the pace we moves means I'm very adaptable and always looking ahead. I also have great experience in Sales, Learning & Development, Engagement, Customer Relations and Social Media. In each area I've worked up from an advisor level to management and led several teams to success and recognition including at the European Contact Centre Awards. -
David Case-Duncan speaks the following languages:
No languages available. -
David Case-Duncan has prior experience in the following industries:
Serco , Vodafone , Vodafone , Vodafone , Vodafone , Vodafone , Vodafone , Cuisine , Trinity House -
David Case-Duncan has the following professional experience:
Hm Prison And Probation Service , Serco , Vodafone , Vodafone , Vodafone , Vodafone , Vodafone , Vodafone , Cuisine , Trinity House . -
You can view David Case-Duncan’s
LinkedIn profile at LinkedIn URL. -
David Case-Duncan’s work email addresses are
[email protected] . -
David Case-Duncan works at
Hm Prison And Probation Service
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