
David Desrosiers
With over six years of experience in managing technical support teams. I am passionate about delivering exceptional service... | Lightspeed Hq, 700 rue Saint-Antoine E bureau 300, Canada
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David Desrosiers’s Emails da****@li****.com
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David Desrosiers’s Location Lightspeed Hq, 700 rue Saint-Antoine E bureau 300, Canada
David Desrosiers’s Expertise With over six years of experience in managing technical support teams. I am passionate about delivering exceptional service to our partners and customers. I have a carpentry certificate from Brevard Community College, which reflects my interest in building and creating solutions. As a Senior Manager of partner Services at Lightspeed Commerce, I oversee a high-performing team of technical specialists who provide advanced client support and consultation. I am driven by the mission of empowering our partners to grow their businesses and reach new markets with our innovative products and integrations. I value collaboration, diversity, and continuous learning, and strive to bring these qualities to my team and the organization. In my current role, I lead Technical Partner Managers in facilitating seamless partner integrations into core products, such as Accounting, Delivery, and Loyalty. I also manage Technical Partner Specialists handling the API support queue. I develop and implement best practices for delivering technical services, ensuring partner satisfaction, and resolving issues promptly. I maintain a knowledge base of common technical issues and resolutions and provide targeted training to enhance team members' skills and abilities. I leverage my problem-solving, communication, and service-level skills to collaborate with other departments, identify opportunities for process improvement, and report team accomplishments and achievements.
David Desrosiers’s Current Industry Lightspeed Commerce
David
Desrosiers’s Prior Industry
Montrealhiphop Net
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La Banque Postale
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National Money Mart
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Mcgill University Health Centre
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Prep101
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Lightspeed Hq
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Lightspeed Commerce
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Work Experience

Lightspeed Commerce
Senior Manager, Partner Services
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Lightspeed Hq
Support Manager, 3rd Party Integrations
Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Lightspeed Hq
Manager, eCommerce Support
Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Lightspeed Hq
eCommerce Team Lead
Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Lightspeed Hq
Ecommerce Specialist
Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Prep101
Marketing and Operation Manager
Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Mcgill University Health Centre
Administrative Agent
Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
National Money Mart
Trainer / Customer Care Representative
Fri Aug 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
La Banque Postale
Marketing Internship
Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Montrealhiphop Net
Marketing
Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)