da****@br****.gov & No phone number available.

David Graaff

A strategic and operational Director with particular strengths in designing and implementing strategic delivery models, transformation and change... | London, London, United Kingdom

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David Graaff’s Emails da****@br****.gov

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David Graaff’s Location London, London, United Kingdom

David Graaff’s Expertise A strategic and operational Director with particular strengths in designing and implementing strategic delivery models, transformation and change management, and generating performance improvement and customer satisfaction. An experienced practitioner of LEAN and System Thinking in service delivery. Leadership and Management skills to design and deliver alternative service delivery strategies and low-cost, user-friendly access options Strong Customer Access abilities having demonstrated innovative approachs to channel shift by re-engineering processes, implementing technology solutions, improving outbound communications, introducing new payment options, responding and supporting customer’s needs, and leading change Effective Stakeholder Management skills in presenting, persuading and negotiating with local authority members, advising and reporting to board directors, influencing and persuading internal colleagues, building and maintaining strong working relationships with clients and customers Strong analytical, evaluation and researching skills to identify the root cause, using problem solving ability to create and initiate fresh ideas and to plan and deliver the solutions Specialities: delivering exceptional services, operational management and leadership, lean thinking, revenues and collections, customer services

David Graaff’s Current Industry Haringey Council

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Work Experience

Haringey Council

Head of Service Delivery

Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Ameo

Associate Consultant

Mon Jun 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Brent Council

Interim Head of Revenues

Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

St Albans City And District Council

Independent Consultant

Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Enfield Council

Director Electronic Channels

Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

Jbw Judicial Services

Business Development Director

Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

Birmingham City Council

Interim Service Director: Customer Services

Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Barnsley Council

Managing Consultant

Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Independent Consultant

Principal Consultant

Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Independent Consultant

Consultant and Interim Manager: Local Government, Customer Services, Revenues, Benefits and Housing

Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Friends Of Matthew Rusike Childrens Home

Treasurer

Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

Agilisys

Income Delivery Director

Sun Dec 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Elevate East London

Customer Services Director

Wed Dec 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Waltham Forest Council

Assistant Director Customer Services

Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Irrv The Institute Of Revenues Rating And Valuation

London and Home Counties Association Executive Member

Sun May 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Waltham Forest Council

Head of Revenues and Benefits

Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Dwplga Steering

Senior Advisor to London Councils

Tue Feb 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Hammersmith And Fulham

Head of Housing Benefits

Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Effective Service Provision

Consultant

Sat Jun 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Haringey Council

Assistant Director Benefits and Local Taxation

Thu Aug 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)

London Borough Of Hackney

Rent and Benefits Manager

Sat Oct 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)

Kirklees Council

Head of Benefits

Wed Apr 01 1992 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

David Graaff Email Addresses

da****@br****.gov Work Email

da****@br****.gov Personal Email

da****@ha****.gov Personal Email

da****@gr****.co Personal Email

FAQ About David Graaff

David Graaff is located at
London, London, United Kingdom

David Graaff is a
A strategic and operational Director with particular strengths in designing and implementing strategic delivery models, transformation and change management, and generating performance improvement and customer satisfaction. An experienced practitioner of LEAN and System Thinking in service delivery. Leadership and Management skills to design and deliver alternative service delivery strategies and low-cost, user-friendly access options Strong Customer Access abilities having demonstrated innovative approachs to channel shift by re-engineering processes, implementing technology solutions, improving outbound communications, introducing new payment options, responding and supporting customer’s needs, and leading change Effective Stakeholder Management skills in presenting, persuading and negotiating with local authority members, advising and reporting to board directors, influencing and persuading internal colleagues, building and maintaining strong working relationships with clients and customers Strong analytical, evaluation and researching skills to identify the root cause, using problem solving ability to create and initiate fresh ideas and to plan and deliver the solutions Specialities: delivering exceptional services, operational management and leadership, lean thinking, revenues and collections, customer services Haringey Council

David Graaff currently works in the
Haringey Council

David Graaff specializes in
A strategic and operational Director with particular strengths in designing and implementing strategic delivery models, transformation and change management, and generating performance improvement and customer satisfaction. An experienced practitioner of LEAN and System Thinking in service delivery. Leadership and Management skills to design and deliver alternative service delivery strategies and low-cost, user-friendly access options Strong Customer Access abilities having demonstrated innovative approachs to channel shift by re-engineering processes, implementing technology solutions, improving outbound communications, introducing new payment options, responding and supporting customer’s needs, and leading change Effective Stakeholder Management skills in presenting, persuading and negotiating with local authority members, advising and reporting to board directors, influencing and persuading internal colleagues, building and maintaining strong working relationships with clients and customers Strong analytical, evaluation and researching skills to identify the root cause, using problem solving ability to create and initiate fresh ideas and to plan and deliver the solutions Specialities: delivering exceptional services, operational management and leadership, lean thinking, revenues and collections, customer services

David Graaff speaks the following languages:
No languages available.

David Graaff has prior experience in the following industries:
Ameo , Brent Council , St Albans City And District Council , Enfield Council , Jbw Judicial Services , Birmingham City Council , Barnsley Council , Independent Consultant , Independent Consultant , Friends Of Matthew Rusike Childrens Home , Agilisys , Elevate East London , Waltham Forest Council , Irrv The Institute Of Revenues Rating And Valuation , Waltham Forest Council , Dwplga Steering , Hammersmith And Fulham , Effective Service Provision , Haringey Council , London Borough Of Hackney , Kirklees Council

David Graaff has the following professional experience:
Haringey Council , Ameo , Brent Council , St Albans City And District Council , Enfield Council , Jbw Judicial Services , Birmingham City Council , Barnsley Council , Independent Consultant , Independent Consultant , Friends Of Matthew Rusike Childrens Home , Agilisys , Elevate East London , Waltham Forest Council , Irrv The Institute Of Revenues Rating And Valuation , Waltham Forest Council , Dwplga Steering , Hammersmith And Fulham , Effective Service Provision , Haringey Council , London Borough Of Hackney , Kirklees Council .