David Roylance
I have extensive experience of contact center team management in various sectors such as automotive, customer service and... | Liverpool, England, United Kingdom
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David Roylance’s Emails da****@vi****.aero
David Roylance’s Phone Numbers 44189587****
Social Media
David Roylance’s Location Liverpool, England, United Kingdom
David Roylance’s Expertise I have extensive experience of contact center team management in various sectors such as automotive, customer service and the finance service sectors. Working in an outsourced environment, I am adept at managing a team of agents to achieve and exceed required KPIs, qualitative and quantitative performance targets. Working closely with the client I am adept at employing inivative approaches to ensure that client requirements are met and that pro active solutions are found to all situations that may arise.
David Roylance’s Current Industry Bosch Service Solutions
David
Roylance’s Prior Industry
Eos Solutions
|
Webhelp
|
Capita Remediation Services
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Capita Customer Management
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Bosch Service Solutions
|
Cpm
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Work Experience
Bosch Service Solutions
Team Manager
Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Cpm
Team Manager (Bentley Motors)
Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Bosch Service Solutions
Customer Service Team Lead
Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Cpm
Team Manager (Greenstar Energy)
Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita Customer Management
Team Manager
Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita Remediation Services
Academy Team Leader/SME
Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita Remediation Services
Senior PPI case handler Lloyds banking review campaign
Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita Remediation Services
PPI case handler
Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Webhelp
Deputy Team Leader
Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Webhelp
Customer Service Advisor
Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Eos Solutions
Debt collection advisor
Fri Aug 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
David Roylance Email Addresses
David Roylance Phone Number
FAQ About David Roylance
-
David Roylance is located at
Liverpool, England, United Kingdom -
David Roylance is a
I have extensive experience of contact center team management in various sectors such as automotive, customer service and the finance service sectors. Working in an outsourced environment, I am adept at managing a team of agents to achieve and exceed required KPIs, qualitative and quantitative performance targets. Working closely with the client I am adept at employing inivative approaches to ensure that client requirements are met and that pro active solutions are found to all situations that may arise. Bosch Service Solutions -
David Roylance currently works in the
Bosch Service Solutions -
David Roylance specializes in
I have extensive experience of contact center team management in various sectors such as automotive, customer service and the finance service sectors. Working in an outsourced environment, I am adept at managing a team of agents to achieve and exceed required KPIs, qualitative and quantitative performance targets. Working closely with the client I am adept at employing inivative approaches to ensure that client requirements are met and that pro active solutions are found to all situations that may arise. -
David Roylance speaks the following languages:
No languages available. -
David Roylance has prior experience in the following industries:
Bosch Service Solutions , Cpm , Cpm , Capita Customer Management , Capita Remediation Services , Capita Remediation Services , Capita Remediation Services , Webhelp , Webhelp , Eos Solutions -
David Roylance has the following professional experience:
Bosch Service Solutions , Cpm , Bosch Service Solutions , Cpm , Capita Customer Management , Capita Remediation Services , Capita Remediation Services , Capita Remediation Services , Webhelp , Webhelp , Eos Solutions . -
You can view David Roylance’s
LinkedIn profile at LinkedIn URL. -
David Roylance’s work email addresses are
[email protected] . -
David Roylance works at
Bosch Service Solutions
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