
Dawn Cooper
"I create experiences and relationships that drive success together." I help others leave stress behind to bring out their... | Toronto, Ontario, Canada
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Dawn Cooper’s Emails da****@am****.com
Dawn Cooper’s Phone Numbers No phone number available.
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Dawn Cooper’s Location Toronto, Ontario, Canada
Dawn Cooper’s Expertise "I create experiences and relationships that drive success together." I help others leave stress behind to bring out their best and allow us to thrive in a fun and productive way. I believe when we are all understood and heard, we create connections to make more happen. I am able to translate my passion, commitment, and skills to: •Unite individuals to create teams that want to win and flourish with trust and connection. •Raise awareness of synergies for greater alignment and stronger partnerships so better solutions are found together. •Provide needed clarity and direction to boost confidence and empower others where energy is contagious, and others want to join. •Create the space to safely stretch and grow individuals where they are more competent than originally believed •Mentor others in the workforce, especially women, and be a continuous learner. Teams have received numerous recognitions within and beyond the industry, including being recognized by J.D. Power for providing “an outstanding customer service experience” for phone support for advisors.* Foundational leadership principles: • Build a bold vision and inspire your team to reach stretch goals. • Start with “yes” and collaborate with colleagues to build win/win solutions. • To get results, focus on what you can control, which is more than you think. • Strong leadership is the magic ingredient in the world’s best businesses. * J.D. Power 2020, 2021, 2022 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.
Dawn Cooper’s Current Industry Chad
Dawn
Cooper’s Prior Industry
Usaa
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Citi
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Ameriprise Financial Services
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Chad
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Work Experience

Chad
Executive Vice President, North American Customer Operations
Thu Feb 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Chad
Head of North American Customer Operations
Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Ameriprise Financial Services
EVP, Service & Operations
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Ameriprise Financial Services
Senior Vice President, Service
Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Citi
Global Head of Client
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Citi
Managing Director, Retail Contact Centers
Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Usaa
Co-Sponsor Contact Center Redesign and Head of Financial Advice & Solutions
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Usaa
Chief Claims Officer
Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Usaa
Head of New Member Onboarding
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Usaa
Senior Vice President, Life Sales, Operations & Partnerships
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Usaa
Senior Vice President Financial Planning Operations
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Usaa
Vice President Financial Planning Operations
Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Usaa
Assistant Vice President Financial Advice Center
Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Usaa
Executive Director Financial Planning
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
Usaa
Various leadership & sales positions
Sun Jan 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)