
Debra Coleman-Eads
Professional with experience in Information Technology (ITS) end-user software technical support, equipment applications and proficiency in LAN/WAN 1st... | Cleveland, Ohio, United States
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Debra Coleman-Eads’s Emails de****@tr****.edu
Debra Coleman-Eads’s Phone Numbers No phone number available.
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Debra Coleman-Eads’s Location Cleveland, Ohio, United States
Debra Coleman-Eads’s Expertise Professional with experience in Information Technology (ITS) end-user software technical support, equipment applications and proficiency in LAN/WAN 1st tier support. Certified as a Microsoft Office User Specialist, (MOUS). Experience Novell Enterprise. 31 1/2 years working within local government & its citizens of Cuyahoga County. 21 years Board of Cuyahoga County Commissioners. 5 ½ years Cuyahoga Community College, 1 year & 2 months Greater Cleveland Regional Transit Authority, 5 years City of Cleveland. Implementation of digital identification and access control system throughout Cuyahoga County Government. Successful in evaluating electrical as well as operational problems, ensuring commitment, assignments, accountability and resolution is met. Focused on learning, teamwork and shared values in the workplace. Commitment to a learning environment supporting in assisting end-user resolve problem and set priorities. Background as Desktop Support technician/Software Specialist in addition to my experience as a Program Officer II administrator and various positions has prepared me to effectively communicate with others. PROFESSIONAL EXPERIENCE: Instruct proper use of the computer and any relevant software for students use a variety of software program on the computer. Assisted Network Manager with password changes in directory implemented & maintains server back-up equipment for Division. Functional supervisory (Dept. Of Central Services) 15-20 intern’s students from 1998-2011. Functional supervisory for work study student at Cuyahoga Community College nights & weekends 2011-2012. PROFESSIONAL TRAINING: •Certificate/Implementation Support Specialist, Certificate/Health Unit Coordinator, Certificate/Medical Billing Specialist, MOUS (Microsoft Office User Specialist) Certification •Medical Terminology 1 & 2, Legal Aspects HIPPA, Physician Office Coding ICD- 9 •Truck Driving Academy – Commercial Driver License Class B, Banner Overview BANNER1003.
Debra Coleman-Eads’s Current Industry Progressive Insurance
Debra
Coleman-Eads’s Prior Industry
Cuyahoga County Executive
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Cuyahoga Community College
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Greater Cleveland Rta
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City Of Cleveland City Hall
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Progressive Insurance
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Work Experience

Progressive Insurance
IT Service Desk Associate/Specialist
Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
City Of Cleveland City Hall
Public Utilities/Division of Water
Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Greater Cleveland Rta
Customer Service Representative
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Cuyahoga Community College
Customer Service Representative
Sat Oct 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Cuyahoga County Executive
Program Officer II/ Software Specialist II
Sat Sep 01 1990 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)