
Deepak Pandey
•13+ Years of experience in product support and software services. • 2+ years of hands-on experience in Amazon Web... | Bombay, Maharashtra, India
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Deepak Pandey’s Emails dp****@at****.com
Deepak Pandey’s Phone Numbers 1415522****
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Deepak Pandey’s Location Bombay, Maharashtra, India
Deepak Pandey’s Expertise •13+ Years of experience in product support and software services. • 2+ years of hands-on experience in Amazon Web Service(AWS) such as EC2, ELB, Auto Scaling, VPC, IAM, RDS, CloudWatch, CloudTrail, etc. • Working as a Subject Matter Expert on java-based enterprise products such as Jira Server/DC, Jira Cloud, Confluence Server/DC, Confluence Cloud, Sonic MQ & ESB, Actional, DXSI, Savvion BPM. • In-depth knowledge and hands-on experience on Linux/Windows, and CentOS operating systems. •Well versed in preparing and interpreting technical communication with strong problem-solving skills • Experience in working with enterprise customers on complex Java-based products also handling & managing the escalations from large accounts. •Well versed in managing the production environment as well as a deployment life cycle. •Ability to triage with multiple teams to maintain the SLA provided by the company. •Technical knowledge to write utilities using provided APIs to identify the root cause of issues. •Ability to solve complex tickets, summarize root cause, recommend solutions/workarounds, and document them for reuse. Also, able to effectively communicate as a product expert with customers about technical details, progress, and next steps. •Extensive knowledge of Java & J2EE products/applications. • Well versed in software engineering processes, testing, bug tracking, debugging, and troubleshooting. • Good exposure to web and application server technologies such as Apache Tomcat, WebLogic, and JBoss. • Experience with databases (Oracle, PostgreSQL SQL Server) and JDBC/ODBC connectivity. • Understanding of networks and relevant technologies, including Proxies, Load Balancers, Wireshark, LDAP, Active Directory, SSL, etc. • Sound knowledge of object-oriented development tools and methodologies.
Deepak Pandey’s Current Industry Atlassian
Deepak
Pandey’s Prior Industry
Atlassian
|
National Informatics Centre Meity
|
Progress Software
|
Progress
|
Accolite
|
Aurea Software
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Work Experience

Atlassian
Enterprise Support Engineer, Cloud Migration
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Aurea Software
Principal Support Engineer
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Accolite
Senior Support Engineer
Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Progress
Software Engineer-Ii
Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Progress Software
Software Engineer
Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
National Informatics Centre Meity
Project Trainee
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Atlassian
Enterprise Support Engineer, Cloud Migration
— Present