Denize Mcgregor denize.mcgregor@ba.com & | An accomplished, results-orientated executive with experience in people, customer service, and operations across various sectors (both B2B and B2C) and international accountability (US, Europe, India, Middle East, LATAM, Asia Pacific, and Africa). I have worked as part of the executive leadership team of a range of businesses employing 60,000 to 500 people, so I can scale up and down as required. My expertise includes strategy design and delivery, leading and creating customer-focused business delivery teams and global shared services. Notable experience delivering major change programmes within complex legal environments, ensuring strong stakeholder management and customer focus. Technical expertise in managing mergers(M&A), TUPE, employee (ER) & industrial relations (IR), engagement with trade unions and works councils, transforming profitability, and increasing value for all stakeholders in partnership with senior stakeholders (CEO, Board, senior leaders). Always keen to learn, I thrive on delivering change and solving complex challenges. My unique combination of broad and deep knowledge allows me to help businesses solve problems. I have substantial experience participating in and contributing to long-term strategic business planning at senior levels, sitting with Senior Leadership teams, and at the Board Level. Understanding and communicating across different cultures, internationally or within business, fascinates me. I care about delivering excellence and seeing things from the customer's perspective, and I make a difference by leading large teams to do the same. I genuinely believe that if people feel valued in an organisation, they will offer an outstanding experience to their customers, whether internal or external. A natural collaborator who is authentic and engaging can quickly gain credibility and build trusting stakeholder relationships. Enthusiastic and hard-working, wanting to make a real difference in the business by coaching and developing teams to deliver against business strategy. I am fully media trained and experienced in working directly with boards, both local and central government, cabinet, agencies, and communities in various sectors. Specialities: ✹ Change & Transformation ✹ Customer Experience ✹ Stakeholder Engagement ✹ Customer Management ✹ Leadership & Talent Development✹ Strategy Development & Execution ✹ Mergers, Acquisitions & Outsourcing ✹ Operational and Cost Efficiencies ✹ Employee & Industrial Relations ✹ Cultural Change ✹ Communication ✹ Performance Management ✹ Financial & Budget management

Denize Mcgregor

An accomplished, results-orientated executive with experience in people, customer service, and operations across various sectors (both B2B and...

London, England, United Kingdom

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Denize Mcgregor’s Emails [email protected]

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Denize Mcgregor’s Location London, England, United Kingdom

Denize Mcgregor’s Expertise An accomplished, results-orientated executive with experience in people, customer service, and operations across various sectors (both B2B and B2C) and international accountability (US, Europe, India, Middle East, LATAM, Asia Pacific, and Africa). I have worked as part of the executive leadership team of a range of businesses employing 60,000 to 500 people, so I can scale up and down as required. My expertise includes strategy design and delivery, leading and creating customer-focused business delivery teams and global shared services. Notable experience delivering major change programmes within complex legal environments, ensuring strong stakeholder management and customer focus. Technical expertise in managing mergers(M&A), TUPE, employee (ER) & industrial relations (IR), engagement with trade unions and works councils, transforming profitability, and increasing value for all stakeholders in partnership with senior stakeholders (CEO, Board, senior leaders). Always keen to learn, I thrive on delivering change and solving complex challenges. My unique combination of broad and deep knowledge allows me to help businesses solve problems. I have substantial experience participating in and contributing to long-term strategic business planning at senior levels, sitting with Senior Leadership teams, and at the Board Level. Understanding and communicating across different cultures, internationally or within business, fascinates me. I care about delivering excellence and seeing things from the customer's perspective, and I make a difference by leading large teams to do the same. I genuinely believe that if people feel valued in an organisation, they will offer an outstanding experience to their customers, whether internal or external. A natural collaborator who is authentic and engaging can quickly gain credibility and build trusting stakeholder relationships. Enthusiastic and hard-working, wanting to make a real difference in the business by coaching and developing teams to deliver against business strategy. I am fully media trained and experienced in working directly with boards, both local and central government, cabinet, agencies, and communities in various sectors. Specialities: ✹ Change & Transformation ✹ Customer Experience ✹ Stakeholder Engagement ✹ Customer Management ✹ Leadership & Talent Development✹ Strategy Development & Execution ✹ Mergers, Acquisitions & Outsourcing ✹ Operational and Cost Efficiencies ✹ Employee & Industrial Relations ✹ Cultural Change ✹ Communication ✹ Performance Management ✹ Financial & Budget management

Denize Mcgregor’s Current Industry American Express Global Business Travel

Denize Mcgregor’s Prior Industry
British Airways | Self Employed | Octavia | American Express Global Business Travel

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Work Experience

American Express Global Business Travel

Human Resources Change & Transformation

Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Octavia

Executive Director Customer, People & Operations

Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Self Employed

Consultant advising on Customer, People & Operational Transformation and Change

Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

British Airways

Global Head of Customer Service, People & Operations

Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

British Airways

Head of Customer Services, People & Operations Europe

Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

British Airways

Head of HR Worldwide

Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

British Airways

International HR Manager Asia & Pacific

Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)

British Airways

Employee Relations Manager

Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)

British Airways

Sales Team Manager

Mon Jan 01 1990 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)

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FAQ About Denize Mcgregor

Denize Mcgregor is located at
London, England, United Kingdom

Denize Mcgregor is a
An accomplished, results-orientated executive with experience in people, customer service, and operations across various sectors (both B2B and B2C) and international accountability (US, Europe, India, Middle East, LATAM, Asia Pacific, and Africa). I have worked as part of the executive leadership team of a range of businesses employing 60,000 to 500 people, so I can scale up and down as required. My expertise includes strategy design and delivery, leading and creating customer-focused business delivery teams and global shared services. Notable experience delivering major change programmes within complex legal environments, ensuring strong stakeholder management and customer focus. Technical expertise in managing mergers(M&A), TUPE, employee (ER) & industrial relations (IR), engagement with trade unions and works councils, transforming profitability, and increasing value for all stakeholders in partnership with senior stakeholders (CEO, Board, senior leaders). Always keen to learn, I thrive on delivering change and solving complex challenges. My unique combination of broad and deep knowledge allows me to help businesses solve problems. I have substantial experience participating in and contributing to long-term strategic business planning at senior levels, sitting with Senior Leadership teams, and at the Board Level. Understanding and communicating across different cultures, internationally or within business, fascinates me. I care about delivering excellence and seeing things from the customer's perspective, and I make a difference by leading large teams to do the same. I genuinely believe that if people feel valued in an organisation, they will offer an outstanding experience to their customers, whether internal or external. A natural collaborator who is authentic and engaging can quickly gain credibility and build trusting stakeholder relationships. Enthusiastic and hard-working, wanting to make a real difference in the business by coaching and developing teams to deliver against business strategy. I am fully media trained and experienced in working directly with boards, both local and central government, cabinet, agencies, and communities in various sectors. Specialities: ✹ Change & Transformation ✹ Customer Experience ✹ Stakeholder Engagement ✹ Customer Management ✹ Leadership & Talent Development✹ Strategy Development & Execution ✹ Mergers, Acquisitions & Outsourcing ✹ Operational and Cost Efficiencies ✹ Employee & Industrial Relations ✹ Cultural Change ✹ Communication ✹ Performance Management ✹ Financial & Budget management American Express Global Business Travel

Denize Mcgregor currently works in the
American Express Global Business Travel

Denize Mcgregor specializes in
An accomplished, results-orientated executive with experience in people, customer service, and operations across various sectors (both B2B and B2C) and international accountability (US, Europe, India, Middle East, LATAM, Asia Pacific, and Africa). I have worked as part of the executive leadership team of a range of businesses employing 60,000 to 500 people, so I can scale up and down as required. My expertise includes strategy design and delivery, leading and creating customer-focused business delivery teams and global shared services. Notable experience delivering major change programmes within complex legal environments, ensuring strong stakeholder management and customer focus. Technical expertise in managing mergers(M&A), TUPE, employee (ER) & industrial relations (IR), engagement with trade unions and works councils, transforming profitability, and increasing value for all stakeholders in partnership with senior stakeholders (CEO, Board, senior leaders). Always keen to learn, I thrive on delivering change and solving complex challenges. My unique combination of broad and deep knowledge allows me to help businesses solve problems. I have substantial experience participating in and contributing to long-term strategic business planning at senior levels, sitting with Senior Leadership teams, and at the Board Level. Understanding and communicating across different cultures, internationally or within business, fascinates me. I care about delivering excellence and seeing things from the customer's perspective, and I make a difference by leading large teams to do the same. I genuinely believe that if people feel valued in an organisation, they will offer an outstanding experience to their customers, whether internal or external. A natural collaborator who is authentic and engaging can quickly gain credibility and build trusting stakeholder relationships. Enthusiastic and hard-working, wanting to make a real difference in the business by coaching and developing teams to deliver against business strategy. I am fully media trained and experienced in working directly with boards, both local and central government, cabinet, agencies, and communities in various sectors. Specialities: ✹ Change & Transformation ✹ Customer Experience ✹ Stakeholder Engagement ✹ Customer Management ✹ Leadership & Talent Development✹ Strategy Development & Execution ✹ Mergers, Acquisitions & Outsourcing ✹ Operational and Cost Efficiencies ✹ Employee & Industrial Relations ✹ Cultural Change ✹ Communication ✹ Performance Management ✹ Financial & Budget management

Denize Mcgregor speaks the following languages:
No languages available.

Denize Mcgregor has prior experience in the following industries:
Octavia , Self Employed , British Airways , British Airways , British Airways , British Airways , British Airways , British Airways

Denize Mcgregor has the following professional experience:
American Express Global Business Travel , Octavia , Self Employed , British Airways , British Airways , British Airways , British Airways , British Airways , British Airways .