
Diane Forman
As a senior Solutions Professional with extensive experience and broad knowledge of contact center and customer experience applications,... | Pointe-Claire, Quebec, Canada
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Diane Forman’s Emails de****@av****.com
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Diane Forman’s Location Pointe-Claire, Quebec, Canada
Diane Forman’s Expertise As a senior Solutions Professional with extensive experience and broad knowledge of contact center and customer experience applications, Diane is known for her ability to understand business challenges and strategy and helping clients navigate the road to a better customer experience. Diane’s solid commitment to aligning communications strategies to improve overall business performance has helped numerous enterprises grow top and bottom success and positively impact their key performance indicators. Fluently bilingual and with her excellent interpersonal and communication skills, Diane has been able to initiate dynamic and fruitful dialogue with senior executives and management teams responsible of handling customer service within organizations she has worked with. This has resulted in successful matching of high performance solutions to their specific business and organizational environment. As a hands-on leader and customer advocate, Diane has helped to organize numerous projects and motivate stakeholders to work as a team towards successful implementations. Throughout her roles in the telecommunications industry, Diane has worked across a wide spectrum of telephony and contact center solutions and vertical markets. For the last 15 years, her focus has been to understand corporate and contact center stakeholders’ business imperatives and position in a consultative role the appropriate contact center applications and operational realignments that can drive overall value. Diane’s training and experience which combines a knowledge of technology and business considerations and factors makes her uniquely qualified to provide a balanced approach to strategy, execution and people principles.
Diane Forman’s Current Industry Diane Forman Contact Center Consulting
Diane
Forman’s Prior Industry
Incotel Technologies
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Black Box Network Services
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Bell
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Avaya
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Diane Forman Contact Center Consulting
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Work Experience

Diane Forman Contact Center Consulting
Principal Consultant
Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Avaya
Director Contact Centre Solutions
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Bell
Director Contact Centre Solutions - BCE Elix
Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Black Box Network Services
Eastern Region Account Manager
Mon Mar 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Incotel Technologies
Vice President Sales Marketing
Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)