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Donn Baguio

As an experienced IT Service Desk Supervisor and Service Delivery Manager, I have a proven track record of... | Ceva Logistics, CEVA Building, Philippines

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Donn Baguio’s Emails [email protected]

Donn Baguio’s Phone Numbers No phone number available.

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Donn Baguio’s Location Ceva Logistics, CEVA Building, Philippines

Donn Baguio’s Expertise As an experienced IT Service Desk Supervisor and Service Delivery Manager, I have a proven track record of successfully leading and managing teams in providing exceptional customer service and technical support. With over 16 years of experience in the industry, I have developed a deep understanding of IT service management frameworks such as ITIL and have applied this knowledge to optimize service delivery and improve customer satisfaction. My expertise includes overseeing service desk operations, managing incident and problem resolution, and implementing service improvement initiatives. I possess a keen eye for detail and a passion for continuous improvement, which has allowed me to identify areas for process improvement and implement strategies to increase efficiency and productivity. I have a strong ability to communicate effectively with both technical and non-technical stakeholders, and I prioritize collaboration to ensure that all parties are aligned and working towards common goals. My leadership style is one that is centered on empowering and developing team members to reach their full potential, while fostering a culture of accountability, ownership, and continuous learning. I am committed to staying up-to-date with the latest industry trends and technologies, and I am excited about leveraging my skills and experience to drive business success and deliver exceptional customer experiences.

Donn Baguio’s Current Industry Ceva Logistics

Donn Baguio’s Prior Industry
Ceva Logistics | Teletech | Ibm

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Work Experience

Ceva Logistics

Service Delivery Manager

Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Ceva Logistics

Supervisor, Global It Service Desk

Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

Ibm

First Line Manager

Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Ibm

Subject Matter Expert

Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Teletech

Senior Team Lead

Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Ceva Logistics

Service Delivery Manager

— Present

Skills

Languages

Donn Baguio Email Addresses

[email protected] Email

Donn Baguio Phone Number

No phone number available. Phone number

FAQ About Donn Baguio

Donn Baguio is located at
Ceva Logistics, CEVA Building, Philippines

Donn Baguio is a
As an experienced IT Service Desk Supervisor and Service Delivery Manager, I have a proven track record of successfully leading and managing teams in providing exceptional customer service and technical support. With over 16 years of experience in the industry, I have developed a deep understanding of IT service management frameworks such as ITIL and have applied this knowledge to optimize service delivery and improve customer satisfaction. My expertise includes overseeing service desk operations, managing incident and problem resolution, and implementing service improvement initiatives. I possess a keen eye for detail and a passion for continuous improvement, which has allowed me to identify areas for process improvement and implement strategies to increase efficiency and productivity. I have a strong ability to communicate effectively with both technical and non-technical stakeholders, and I prioritize collaboration to ensure that all parties are aligned and working towards common goals. My leadership style is one that is centered on empowering and developing team members to reach their full potential, while fostering a culture of accountability, ownership, and continuous learning. I am committed to staying up-to-date with the latest industry trends and technologies, and I am excited about leveraging my skills and experience to drive business success and deliver exceptional customer experiences. Ceva Logistics

Donn Baguio currently works in the
Ceva Logistics

Donn Baguio specializes in
As an experienced IT Service Desk Supervisor and Service Delivery Manager, I have a proven track record of successfully leading and managing teams in providing exceptional customer service and technical support. With over 16 years of experience in the industry, I have developed a deep understanding of IT service management frameworks such as ITIL and have applied this knowledge to optimize service delivery and improve customer satisfaction. My expertise includes overseeing service desk operations, managing incident and problem resolution, and implementing service improvement initiatives. I possess a keen eye for detail and a passion for continuous improvement, which has allowed me to identify areas for process improvement and implement strategies to increase efficiency and productivity. I have a strong ability to communicate effectively with both technical and non-technical stakeholders, and I prioritize collaboration to ensure that all parties are aligned and working towards common goals. My leadership style is one that is centered on empowering and developing team members to reach their full potential, while fostering a culture of accountability, ownership, and continuous learning. I am committed to staying up-to-date with the latest industry trends and technologies, and I am excited about leveraging my skills and experience to drive business success and deliver exceptional customer experiences.