
Donna Slocumb
OBJECTIVE To get back to my dream job; resolving service issues identified by proactive measures or reported by the... | Decatur, Georgia, United States
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Donna Slocumb’s Emails do****@co****.com
Donna Slocumb’s Phone Numbers No phone number available.
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Donna Slocumb’s Location Decatur, Georgia, United States
Donna Slocumb’s Expertise OBJECTIVE To get back to my dream job; resolving service issues identified by proactive measures or reported by the Customer. Fixing things for a living. Does it get any better than this? I’m a top-notch troubleshooter. It’s not what you know, or in my case, what you remember, it’s how your mind works. I’ve always said so. Whether down hard or chronic intermittent, I excel at being able to identify the cause(s) of trouble, getting service back up and working any way that can be done as quickly as it may be done, and sticking with it to make sure any long time chronic intermittent issues are resolved. I’m competent in all aspects of service delivery (order management, provisioning, configuration, implementation), along with all the system updates needed to close out orders to billing. I'm the epitome of the team player, 'cause I'm all about the team. I'm totally committed to the growth, development, and success of the unit. Six Sigma Green Belt (I think statistics ROCKS, but it's not something I want to spend all my time on.) I have the proven ability to deliver on complex initiatives and projects that require the cooperative participation of diverse organizations with different ideas. I'm a bridge builder. Nobody builds a bridge by themselves; that's the fun part! I'm a pretty good technical trainer. I have OUTSTANDING Customer service skills. I'm good at creating technical documentation such as job aides and methods of procedure. I'm proficient with Remedy, Outlook, Word, PowerPoint, and Excel. I have hands on experience with: DMS 250, DMS 100, DEX600E voice switches, digital cross-connect systems (1/0, 3/1, 3/3),, multiplexers, inverse multiplexers, optical transmission equipment, Customer premise equipment (channel banks, CSUs, DSUs, old PBXes like Definity G3, and Ascend Callcenter), and network access equipment, like frame relay access nodes and Cable Modem Termination Systems. Fireberd 6000A, Tberd 209A, 224, 310, Sage 930A, GDC Sniffer.
Donna Slocumb’s Current Industry Cox Communications
Donna
Slocumb’s Prior Industry
United States Air Force
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Mci Telecommunications
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Rockwell Collins
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Melita International
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Sprint Nextel
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Teksystems
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Cypress Communications
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Cox Communications
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Work Experience

Cox Communications
Network Reliability Engineer
Thu Dec 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Cypress Communications
Revenue Assurance Analyst
Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Teksystems
IT Services Coordinator, Bellsouth Telecom Services
Fri Aug 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Sprint Nextel
Senior Network Operations Specialist, Private Line and Frame Relay Services
Tue Jun 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Melita International
Technical Training Specialist
Sun Nov 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)
Mci Telecommunications
Manager, Local Services, Regional Operations Center
Fri Aug 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Mci Telecommunications
Operations Supervisor
Thu Dec 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)
Mci Telecommunications
Group Leader, Service Assurance
Tue May 01 1990 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time)
Mci Telecommunications
Technical Services Representative (TSR) III
Tue Mar 01 1988 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 1990 00:00:00 GMT+0000 (Coordinated Universal Time)
Rockwell Collins
Fiber optics and microwave digital radio installer and tester
Sun Mar 01 1987 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 1988 00:00:00 GMT+0000 (Coordinated Universal Time)
Mci Telecommunications
TSR I, II, and III, DMS 250 Voice Switch Maintenance, Service Assurance
Sat Sep 01 1984 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 1987 00:00:00 GMT+0000 (Coordinated Universal Time)
United States Air Force
Technical Circuits/Systems Controller
Fri May 01 1981 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 1984 00:00:00 GMT+0000 (Coordinated Universal Time)