
Dorothy Crouch
INSURANCE CLAIMS & ACCOUNT LEADER / PROFESSIONAL with over 16 years of experience in the travel insurance industry.... | Greater Indianapolis, Greater Indianapolis, United States
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Dorothy Crouch’s Location Greater Indianapolis, Greater Indianapolis, United States
Dorothy Crouch’s Expertise INSURANCE CLAIMS & ACCOUNT LEADER / PROFESSIONAL with over 16 years of experience in the travel insurance industry. I'm a seasoned insurance professional capable of handling complex and escalated claims while maintaining positive relationships with clients and partners. Described by peers and senior management as being passionate about delivering high-quality solutions and support to customers, and always eager to learn, grow and take on new challenges. STRENGTHS & EXPERTISE: ✔ Management and Resolution of Complex / Escalated Claims ✔ Leading Teams of 50+ / Strategic Staffing ✔ Management Training Graduate (American Management Association) ✔ Staff Training: Insurance Claim Processing, Customer Service, other topics? ✔ Leading Customer Service Center Operations (3 years) ✔ Legal Compliance & Regulations ✔ Process Improvement ✔ Client Relationship Builder ✔ Excellent Written and Oral Communication Skills
Dorothy Crouch’s Current Industry Img
Dorothy
Crouch’s Prior Industry
Equian
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Worldtrips Travel Insurance
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Azimuth Risk Solutions
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International Medical
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Work Experience

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Portfolio Manager
Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
International Medical
Account Manager (Claims Escalation, Relationship Management)
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
International Medical
Director of Claims
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Worldtrips Travel Insurance
Claims Examiner II [HCC Medical Insurance Services]
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Azimuth Risk Solutions
Claims Manager
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Worldtrips Travel Insurance
World Service Center Manager [MultiNational Underwriters/HCC]
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Equian
Account Manager [Health Systems International]
Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)