Douglas Kalis

FAQ About Douglas Kalis

• What is Douglas Kalis's address?

  Douglas Kalis is located at
  United States

• What is Douglas Kalis's job title?

  Douglas Kalis is a
  Over the past 25+ years in IT I have been exposed to many different facets of the technology life cycle and many of its trends (listed from most current experience): * Responsible for the building of an inhouse call center, pulling the 1st level support functions back from a 3rd party vendor (TCS). Our main help desk is located in India (Bangalore), with smaller centers located in Puerto Rico, Tunisia, China, and Singapore; the smaller location are used to proved specialized language support. * A member of the ITSM rollout project, working within a mixed team (internal and an external partner) to develop and deploy a new ServiceNow (SNOW) environment. Including integration of a chat translation Bot, to support the translation of all incoming chats to English. * Expansion of Second Level EUS (End User Support) across the globe, to increase our availability for mission critical manufacturing locations to ensure maximum uptime. * A member of the Change Comity and Project SteerCo, including working on the M&A Team (Mergers and Acquisitions) * I have been responsible for Hardware acquisition in the Americas, and was successful in securing stock levels even during the pandemic caused shortages worldwide. By forecasting ahead, and planning with many vendors, I was able to ensure the Americas were stocked and felt no impact during lease phase rollouts, new hire demand, and M&A's. * Responsible for IT Purchasing, and contracts in the Americas; and on a Global scale I am responsible for budgeting and approvals of hardware (however in EMEA and APAC there are separate procurement teams). * Management of a Global team of EUS supporters, with 37 direct reports and a further 67 indirect reports. Sartorius

• What industry does Douglas Kalis currently work in?

  Douglas Kalis currently works in the
  Sartorius

• What is Douglas Kalis's area of expertise?

  Douglas Kalis specializes in
  Over the past 25+ years in IT I have been exposed to many different facets of the technology life cycle and many of its trends (listed from most current experience): * Responsible for the building of an inhouse call center, pulling the 1st level support functions back from a 3rd party vendor (TCS). Our main help desk is located in India (Bangalore), with smaller centers located in Puerto Rico, Tunisia, China, and Singapore; the smaller location are used to proved specialized language support. * A member of the ITSM rollout project, working within a mixed team (internal and an external partner) to develop and deploy a new ServiceNow (SNOW) environment. Including integration of a chat translation Bot, to support the translation of all incoming chats to English. * Expansion of Second Level EUS (End User Support) across the globe, to increase our availability for mission critical manufacturing locations to ensure maximum uptime. * A member of the Change Comity and Project SteerCo, including working on the M&A Team (Mergers and Acquisitions) * I have been responsible for Hardware acquisition in the Americas, and was successful in securing stock levels even during the pandemic caused shortages worldwide. By forecasting ahead, and planning with many vendors, I was able to ensure the Americas were stocked and felt no impact during lease phase rollouts, new hire demand, and M&A's. * Responsible for IT Purchasing, and contracts in the Americas; and on a Global scale I am responsible for budgeting and approvals of hardware (however in EMEA and APAC there are separate procurement teams). * Management of a Global team of EUS supporters, with 37 direct reports and a further 67 indirect reports.

• Which languages does Douglas Kalis speak? 

  Douglas Kalis speaks the following languages:
  No languages available.

• Which industries has Douglas Kalis previously worked in?   

  Douglas Kalis has prior experience in the following industries:
  Essen Bioscience , Pfizer

• What is Douglas Kalis’s work experience?  

  Douglas Kalis has the following professional experience:
  Sartorius , Essen Bioscience , Pfizer , Sartorius .

• How can I find Douglas Kalis on LinkedIn?  

  You can view Douglas Kalis’s
  LinkedIn profile at LinkedIn URL.

• What are Douglas Kalis’s work email addresses?  

  Douglas Kalis’s work email addresses are
  [email protected] .

• What company does Douglas Kalis work for?  

  Douglas Kalis works at
  Sartorius